Travel Operations Lead

hace 3 semanas


Barcelona, España Exoticca A tiempo completo

**What Is Exoticca?**

At Exoticca we are looking for people who want to offer their best to create unforgettable experiences for our customers. We are a young, dynamic, multicultural team in rapid international growth, seeking for new partners to help us create the best and most forward-thinking travel company of our generation.

**What is our proposal?**

We are looking for a qualified Travel Operations Lead to manage our Travel Operations team, increasing customer satisfaction, loyalty, and retention. You will be responsible for ensuring standards for productivity and quality are achieved, managing individual and team performance expectations and goals, monitoring real-time KPIs, and serving as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature.

With a great perspective on all our operations, managing the different countries we are operating in, providing a 24/7 service, your role consists in engaging the team into a 7 starts service, focused on customer loyalty and satisfaction.

**What will you do?**
- Continually engaging, motivating, supporting, and developing your team to achieve success and meet customer expectations.
- Daily supervision, report and monitoring of KPIs.
- Constantly supervise, and report DMC inquiries when they affect Exoticca products.
- Act as first point of contact for escalated internal issues, taking ownership for a successful resolution.
- Providing individual coaching feedback sessions to improve customer satisfaction.
- Work with the Travel Operations Management in new project related with GDS implementation.

**Requirements**:

- 2+ years people management experience.
- Excellent leadership and interpersonal skills.
- Multitask ability and customer-focus mindset.
- Outstanding written and verbal communication skills.
- High flexibility and schedule adaptation (night shift, weekends, bank holidays, etc.).
- Fluent English level.
- Deep knowledge of Amadeus / GDS, on the operations and implementation part;
- Experience working with DMC is required.
- Experience working with systems as Salesforce and Travelfusion are a must;
**Benefits**
- Competitive compensation package in line with job responsibilities and experience.
- Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance with Cobee.
- Hybrid work model: you can work from home and the office at your convenience. Offices in the heart of Barcelona (right next to Plaça Catalunya).
- Permanent contract from the start.
- Travel packages at reduced prices
- Referral bonus, if you bring people as talented as you.
- Unlimited coffee, team lunches, English lesson, bi-anual company parties,afterworks.
- And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization
- Exoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law._
- #LI-Hybrid_


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