Customer Care Manager
hace 4 días
**JOIN OUR TRIBE**
Do you strive for **excellence**? Do you embrace **innovation**? Do you fight with **fairness** and **respect**?
We are an exciting new gaming company based in Barcelona and Buenos Aires. Our innovative** sports betting and casino games **will rock your world. We have a burning desire to make gaming **great entertainment** and **socially acceptable**. We want it to be **fun** for our customers and our teams. We are **BetWarrior**.
We welcome **passionate** warriors and are currently looking for an experienced **Customer Care Manager **who will help us provide excellent support for our players.
**What you will do**:
- Ensure the top of the bill customer support to our highly demanding customer base
- Responsible for keep up the team up to date about Customer Care operations, policies and procedures
- Ownership of the team schedule ensuring the department is adequately staffed to cover operations’ needs.
- You will conduct regular reviews and evaluations of your team members, monitoring performance and note areas for improvements. In a regular feedback process.
- Responsible for setting up Objectives and KPIs to the team members.
- You will review and resolve escalations if a team member in unable to resolve a customer´s situation.
- You will be responsible to improve overall department and organization efficiency and performance by identifying opportunities to enhance internal processes.
- You will engage in a close and pro-active collaboration with the other operational teams, such as Fraud & Risk, Responsible Gaming, Payment Services, Marketing and CRM in order to remain aware of our product offering,
- Experience in team management as Service Manager or similar with at least 2 years in e-gaming
- Leadership capacity based on knowledge, communication, and negotiation: Ability to make decisions, to prioritize and to manage multitasking
- Experience in reporting, data analysis and reports. BI / analytical skills
- High knowledge about Zendesk: Triggers, macros and automations. Business settings, groups, views and reports
- High level of English (written and spoken)
- Portuguese would be a plus
**We also expect you to embody the BetWarrior values**:
**TAKE RESPONSIBILITY**- For your actions and progress, for our internal and external community
**BE FAIR **- Treat others like you want to be treated
**STRIVE FOR EXCELLENCE**- In your own performance and in ensuring the quality of our products and service
**BE CURIOUS**- To learn and growth all the time.
**EMBRACE INNOVATION** - Explore creative opportunities and love the unconventional
**HAVE FUN**- Make gaming great entertainment and our workplace exciting
-
Customer Care Manager
hace 2 días
En remoto, España Homelike Internet GmbH A tiempo completo**About us**: We are Homelike, a young, dynamic and growing start-up and the largest furnished apartment platform in Europe. Homelike leverages cutting edge technology to provide a best-in-class booking experience for travelers seeking high-quality accommodation for 30 nights or more. With over 100,000+ high-quality apartments in 450+ cities, Homelike offers...
-
Customer Success Manager
hace 9 meses
En remoto, España Recruit4Work S.L. A tiempo completoFor our customer, we are seeking a Customer Success Manager. This job offer is for a company with an office in Berlin, but you have the flexibility to work remotely from Spain or Portugal. For our customer, we are seeking a business-minded, hands-on enterprise customer success manager who wants join to the team and take on the challenge to change the world...
-
Customer Care Officer
hace 7 meses
En remoto, España Doctena A tiempo completo**DOCTENA **is a company dedicated to improving access to healthcare by enabling patients to book appointments online and via mobile apps. We are the market leader in countries we operate in: Luxembourg, Belgium, Netherlands, Germany, Switzerland, and Austria. If you are looking for a fast-moving growth oriented start-up in Digital Healthcare, this is...
-
Customer Success Manager
hace 8 meses
En remoto, España Recruit4Work S.L. A tiempo completoFor our customer, we are seeking a business-minded, hands-on enterprise customer success manager who wants join to the team and take on the challenge to change the world of work. In your role, you will work closely with our largest enterprise customers. You will be responsible for managing the complete talent flow for dedicated customers and you will be...
-
Customer Success Manager
hace 7 meses
En remoto, España Trellix A tiempo completo**_Role Overview:_** The Customer Success Manager (CSM) drives customer loyalty and adoption of Trellix Solutions. You will report to the Director of Customer Success. You will consult with enterprise customer employees across the spectrum of system administrators to Chief Security Officers (CSO). You will articulate the value of Trellix solutions and...
-
Customer Success Manager
hace 7 meses
En remoto, España Hubtype A tiempo completoAt Hubtype, we're on a mission to revolutionize the way companies communicate with their customers on messaging apps like Whatsapp and Telegram. We provide innovative tools and solutions that enable businesses to build better relationships with their customers through seamless and personalized conversations. We're growing rapidly and looking for a talented...
-
Customer Success Manager, Construction
hace 7 meses
En remoto, España Autodesk A tiempo completoJob Requisition ID # - 24WD76990 Position Overview We are looking for Construction Technology professionals who are passionate about driving digital transformation throughout the construction industry. Reporting to the Manager of Construction Customer Success Territory, you will build lasting and meaningful relationships throughout a diverse portfolio of...
-
Growth Customer Success Manager with German
hace 7 meses
En remoto, España Babel Profiles S.L A tiempo completoDo you want to be part of an innovative and dynamic technological company that's a leader in the market? Would you like to work with a team that values transparency, dedication, customer satisfaction, teamwork, and resourcefulness? If so, we'd like to talk to you! Our client is a SaaS company that has been developing internal search engines for e-commerce...
-
Customer Success Manager
hace 6 meses
En remoto, España Eturnity AG A tiempo completo¡Bienvenido a **Eturnity AG**, líder en innovación en el sector de las energías renovables! Nuestro compromiso con el desarrollo de soluciones de software avanzadas en los mercados de energía solar y calefacción nos impulsa a participar activamente en la configuración del futuro del sector energético. En Eturnity, valoramos el espíritu de equipo, la...
-
Customer Success Manager
hace 7 meses
En remoto, España Graphite A tiempo completoGraphite is a technology-enabled growth agency that helps fast-growing companies like Masterclass, Notion, and BetterUp unlock sustainable revenue through content and SEO. We’re obsessed with impact— it’s foundational to who we are, why we’re successful, and how we approach delivering outcomes for clients and ultimately, everyone on the internet. We...
-
Customer Success Manager, Construction
hace 7 meses
En remoto, España Autodesk A tiempo completoJob Requisition ID # - 24WD76992 Position Overview We are looking for Construction Technology professionals who are passionate about driving digital transformation throughout the construction industry. Reporting to the Manager of Construction Customer Success Territory, you will build lasting and meaningful relationships throughout a diverse portfolio of...
-
Manager, Customer Success Managers Emea
hace 7 meses
En remoto, España GitLab A tiempo completoThe GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab. The Customer Success Management (CSM)...
-
Customer Success Manager
hace 7 meses
En remoto, España Improvado A tiempo completoImprovado is revolutionizing the way RevOps in large enterprises access and use data. Headquartered in San Diego, with teams stretching globally, we are united by our passion for transforming marketing technology. Our cutting-edge, no-code revenue data platform simplifies marketing reporting, enables informed budget decisions, and increases the ROI of...
-
Customer Support Manager
hace 7 meses
En remoto, España MailerLite A tiempo completoWe are looking for a smart, empathetic **Customer Support Manager** to join our growing team and help us continue delivering exceptional customer experience to the users of our apps. They should be a fast-learning individual who thrives in a dynamic work environment, enjoy assisting others, are detail-oriented, and maintain a problem-solving attitude. **Why...
-
Senior Customer Success Manager
hace 7 meses
En remoto, España Aspire Software A tiempo completo**Senior Customer Success Manager - Remote - Spain** **We’re currently looking for a Senior Customer Success Manager to join our growing team at VSN!** **Here is a little window into our company**: Founded in 1990, VSN is an end-to-end software solution for the broadcast industry helping customers better manage and automate the entire media lifecycle,...
-
Senior Customer Success Manager
hace 6 meses
En remoto, España Improvado A tiempo completo**Improvado** is an AI-powered, unified platform designed for marketing teams in medium to large-scale enterprises and agencies, who are looking to automate complex marketing intelligence and reporting to make decisions with ease. Improvado gathers, organizes, and untangles marketing data to deliver instant insights through BI and AI, helping to eliminate...
-
Customer Implementation Manager
hace 6 meses
En remoto, España Strapi A tiempo completo**Location**:EMEA (UK, France, Romania, Germany, Italy, Lithuania, Poland, Spain and Portugal) or Canada or USA (Available States: CA, CO, IL, NE, NH, NC, OR, and TX). **In the digital age, content rules.** More people are now involved in creating and distributing content than ever before. We have all become the media; the media has been marginalized, and...
-
En remoto, España Babel Profiles S.L A tiempo completoAre you a committed, proactive, and organized person with a sales-driven and customer focused approach and a nose for new business opportunities? Then you should keep reading because this could be the job you always dreamed of! Our client, a fast-growing German company, implements a fast, professional and reliable service that provides all the tools a...
-
Customer Success Manager
hace 8 meses
En remoto, España Push Technology A tiempo completo**Responsibilities of the role**: - Analyze customer data to improve customer experience. - Hold product demonstrations for customers. - Improve onboarding processes. - Evaluate and improve tutorials and other communication infrastructure. - Mediate between clients and the organization. - Handle and resolve customer requests and complaints. - Minimize...
-
Sales and Customer Care Representative
hace 7 meses
En remoto, España KLDiscovery A tiempo completoHybrid working opportunity! **Responsibilities** - Respond to all incoming enquiries in a professional and timely manner, ensuring the highest level of customer service. - Consult, propose and sell service options available to the customer in order to meet/exceed their expectations. - Ensure comprehensive documentation of all communication during the sales...