Service Delivery Associate Pulse

hace 1 mes

Madrid, España Swiss RE A tiempo completo

**About the Role**

This role offers the opportunity to demonstrate your insurance experience in a new and exciting way, to bring something different to the market and support us in our mission to reduce the inherent friction in the delivery of International Programs.

As International Service Delivery Associate reports to the Head of Service Delivery for Pulse & Network with the key focus on service delivery and ensuring our insurer clients have the appropriate level of support, acting as the key point of contact for program implementation across the network of Swiss Re Corporate Solutions by working closely with many internal departments and external partners.

Key responsibilities:

- Drive all program implementation activities and ensure quality, consistency and outstanding service delivery in the provision of International Programs written by our Pulse & Network clients.
- Coordinate Pre Quote/Pre Bind Processes, Service Exceptions, Issuance of endorsements between Producing Carriers and our Local Offices and Network Partners.
- Collaborate with Claims and Claims Operations to ensure the efficient and timely exchange of information with the client.
- Liaise with the International Network Management team to address local office under performance and/or breaches to guidelines, as well as to collect and document knowledge of individual network partners and local regulations
- Liaise with International Financial Management and Technical Accounting teams to understand cash position across program portfolio and support provision of information and updates to the client
- Monitor and report on operational program performance and address issues to ensure agreed service levels are kept within agreed tolerances, taking necessary actions where required by early identification
- Facilitate transactional business and coordinate local policy and invoice issuance process using our IT Tools, including Local Policy Quality Control process

**About the Team**

The International Programs Operations team is looking for someone with a driven personality to support the service delivery activities to existing clients and support the IP Network Solutions Team in all operational aspects to further develop the proposition.

**About You**

Essentials
- Minimum of a university degree or equivalent
- Basic knowledge of commercial Re/Insurance contracts required, ideally between 2 and 4 years of operational experience in the insurance business
- Prior experience in international operations management related activities, ideally working in International Insurance Business environments as Underwriting Support or Service Hub Specialist is a strong plus
- Proficient in English is a must; other languages are an asset

Nice to haves
- Ability to balance multiple priorities, work independently, think laterally and deliver high-quality products under pressure
- Goal-oriented team player with dedication to continuous learning

**About Swiss Re Corporate Solutions**

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

**Keywords**:
**Reference Code**:125894

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