Customer Order Management Representative

hace 3 meses

Madrid, España Cummins Inc. A tiempo completo

**DESCRIPTION**

We are looking for a talented **Customer Order Management Representative** to join our team specializing in **Supply Chain Planning** for our **Cummins Spain Supply Chain department** in **San Fernando de Henares, Spain.**

**In this role, you will make an impact in the following ways**:

- Streamlining Order Processes: Manage the entire order life cycle to ensure efficient and timely order processing, enhancing customer satisfaction.
- Effective Communication: Act as the single-point-of-contact, providing clear and continual communication to all stakeholders.
- Resolving Complex Inquiries: Use your understanding of Cummins’ processes to promptly resolve complex customer inquiries, improving trust and loyalty.
- Maintaining Accurate Records: Keep detailed records to track order progress and quickly resolve issues, ensuring smooth order fulfillment.
- Ensuring Compliance: Ensure customers comply with export policies and compile necessary documentation to avoid legal issues and ensure smooth shipping.
- Quality Management: Liaise for quality issues and submit non-conformance claims to maintain high product standards and customer satisfaction.
- Supporting Customer Visits: Assist with customer visits to build strong relationships and showcase commitment to customer service.
- Driving Process Improvements: Participate in or lead process improvement projects to make the Customer Order Management department more proactive and efficient.

**RESPONSIBILITIES**

**To be successful in this role you will need the following**:

- Supply Chain Planning Experience: Your background in supply chain planning will be crucial for managing COM tasks and ensuring smooth transitions and transformations within the PowerGen Projects accounts.
- Proficiency in Microsoft Office and ERP Systems: A strong understanding of Microsoft Office software and experience with ERP systems will help you efficiently handle order life cycle tasks and customer interactions.
- Customer Support Skills: Demonstrating proactive customer support throughout the order life cycle will be essential for maintaining high customer satisfaction and ensuring a positive overall experience.
- Order Life Cycle Knowledge: Understanding the phases of the end-to-end order life cycle and how to navigate order life cycle systems will enable you to process orders accurately and respond to customer queries effectively.

**QUALIFICATIONS**

**Education/ Experience**:

- High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
- College or equivalent degree preferred.
- This position may require licensing for compliance with export controls or sanctions regulations.
- Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field.

The following postings are the **same role** and can only be filled in **one region**. Please refer to the posting for your appropriate region for more details.
- UK: 2402606
- Spain: 2404273
- Germany: 2403934
- Italy: 2404274
- Turkey: 2404275

**Job** Supply Chain Planning

**Organization** Cummins Inc.

**Role Category** Hybrid

**Job Type** Office

**ReqID** 2404273

**Relocation Package** No

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