Customer Service Representative-order Entry
hace 6 días
**Section 1: PURPOSE OF THE JOB**
- Assigned to Spain Team within Iberia (Portugal & Spain). Provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests and customer complaints.
- Compliant with internal processes and procedures (e.g. Abbot Medical Quality System) and with the applicable legislation.
- Manage all daily activities in customer service independently and actively support local Customer Service management
- Collaborate in other company activities, processes as all kind of audits and/or investigation when necessary.
**Section 2**:ROLES & RESPONSIBILITIES**
- Handle customer complaints and perform investigations.
- Follow up on pricing discrepancies with Customer Service management/tender department/division manager/sales manager.
- Issue required credit notes for returns and complaints within the official procedural deadlines.
- Maintain daily contact with company-approved couriers, for regular pick-up and delivery timetable; investigation of claims and follow-up for emergency.
- Organizing return shipments
- PER processing and follow up in collaboration with sales reps
- Responsible for PER handling in line with quality guide lines
- Collaborate in the CS global objectives, targets and KPIs
- LFR KPI
- Invoice Accuracy
- Orders Accuracy
- Phone Service Levels
- % of automation & touchless
- Open orders and returns
- INB
- Any other KPI or metric designed to measure the CS performance and goals.
- Follow procedures related to the receiving, checking and creation of the sales orders/invoices
- Production of relevant paperwork i.e. packing lists, proforma invoices and credit notes.
- Perform and execute all invoicing in a timely and precise manner incl. responsibility for electronic invoicing.
- Daily control of invoices issued by the system, checking all orders have been invoiced.
- Issue required credit notes for cross-charges, rebates and price corrections within the official procedural deadlines.
- Collaborate in the root cause analysis for Invoice Disputes and work with the resolution processes.
- Follow up on backorders.
- Master Data Maintenance (customer, materials, prices, territories, etc.)
- Actively participate in any required product tracking research when required
- Support quality and sales department in FSCA (Field Safety Corrective Action) implementation.
- Delivery of documentations, invoices, orders, PODs, etc. to customers, internal other areas, etc.
- EPIQ management when necessary.
- Capital Equipment, Export, EDI, new products
- Work on process improvement and projects under the supervision of the Customer Service supervisor/manager
- Responsible to train and coach Junior Customer Service Representatives and Customer Service Representatives when required.
- Meet all rules listed in the Abbott Medical Code of Business Conduct, the Health Care Professionals and the Stand & Deliver Policies
Other Control and/or reporting activities
- Open Returns and returns pending for invoicing
- Daily LFR control
- Billing blocks
- Error Orders
- Daily Back Order
- Price matching
- Pending Customer Orders
- INB status
- AGA Kits follow-up
If assigned:
- Back up for Customer Service supervisor/manager
- Shared departmental responsibility with Regional Customer Service manager
- Contact person for some approved suppliers/know the terms and keep others informed, responsible for updating approved supplier log
- Subject Matter Expert within CS responsibilities if requested in any of the following topics/areas:
- Order to cash, revenue, reserves.
- Inventory
- Revenue & Reserves
- Logistics & Distribution
- New Products introduction
- Order automation
- Other if requested and agreed.
**Section 3: EDUCATION & COMPETENCIES**
- Upper secondary diploma/High school diploma - country-specific
- Strong practical experience in Customer Service
- Fluent in Portuguese (nice to have)
- Fluent in Spanish
- English
- high level, written and spoken
- Knowledge of Microsoft Office
- Knowledge of ERP packages (SAP,)
- Team player
- Customer-oriented
- Good organization ability
- Good communication skills for internal and external contacts
- Positive reaction to working in a “deadline” environment, stress-resistant
- Integrity
- Sensitive of initiative and adaptability to permanent evolving organizations
- Sensitive to the importance of the product
**Section 4: BACK UP**
- Customer Service Representative
- Junior Customer Service Representative
- Customer Service Supervisor
- Customer Service Manager
-
Customer Service Representative-order Entry
hace 1 semana
Madrid, Madrid, España Abbott Laboratories A tiempo completoSection 1: PURPOSE OF THE JOB Assigned to Spain Team within Iberia (Portugal & Spain). Provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests and customer complaints. Compliant with internal processes and procedures (e.g. Abbot Medical Quality System) and with the...
-
Sr Customer Service Representative
hace 1 mes
Madrid, España Thermo Fisher Scientific A tiempo completo: Responsible for order entry into company ERP system to ensure all customer and Thermo requirements are met from the time of initial order receipt until the product is delivered and invoiced. Job Duties: • Complete all Thermo contract review requirements and coordinate with Accounting as necessary to assist in account set up. • Verify product/stock...
-
Sr Customer Service Representative
hace 1 semana
Madrid, Madrid, España Thermo Fisher Scientific A tiempo completo: Responsible for order entry into company ERP system to ensure all customer and Thermo requirements are met from the time of initial order receipt until the product is delivered and invoiced. Job Duties: • Complete all Thermo contract review requirements and coordinate with Accounting as necessary to assist in account set up. • Verify product/stock...
-
External-customer Service Representative
hace 1 semana
Madrid, Madrid, España Solventum A tiempo completoJob Description:We are creating a new team of 4 customer Service representative for our Care customers in SpainThe impact you have in this roleAs a Customer Service Representative (M/F/*) for Medical Surgery business in Solventum, you will be part of the Spanish Care team dedicated to Care customers, and have the opportunity to tap into your curiosity and...
-
Customer Service Representative
hace 1 mes
Madrid, España Vandenbosch A tiempo completoWe are currently looking for a proactive customer service representative for our location in Barcelona, Spain. In this position you will be responsible for your own customer base. You are the main link between the internal customers (your colleagues), and the external customers.As a customer service representative, you are the first point of contact for your...
-
External-customer Service Representative
hace 1 semana
Madrid, España Solventum A tiempo completo**Job Description**: We are creating a new team of 4 customer Service representative for our Care customers in Spain The impact you have in this role As a Customer Service Representative (M/F/*) for Medical Surgery business in Solventum, you will be part of the Spanish Care team dedicated to Care customers, and have the opportunity to tap into your...
-
Customer Service Representative
hace 1 mes
Madrid, España Vandenbosch A tiempo completoWe are currently looking for a proactive customer service representative for our location in Barcelona, Spain. In this position you will be responsible for your own customer base. You are the main link between the internal customers (your colleagues), and the external customers.As a customer service representative, you are the first point of contact for your...
-
Customer Service Representative
hace 1 semana
Madrid, Madrid, España Vandenbosch A tiempo completoWe are currently looking for a proactive customer service representative for our location in Barcelona, Spain. In this position you will be responsible for your own customer base. You are the main link between the internal customers (your colleagues), and the external customers.As a customer service representative, you are the first point of contact for your...
-
Customer Service Representative
hace 7 días
Madrid, Madrid, España Vandenbosch A tiempo completoWe are currently looking for a proactive customer service representative for our location in Barcelona, Spain. In this position you will be responsible for your own customer base. You are the main link between the internal customers (your colleagues), and the external customers.As a customer service representative, you are the first point of contact for your...
-
Customer Service Representative
hace 2 días
Madrid, España Vandenbosch A tiempo completoWe are currently looking for a proactive customer service representative for our location in Barcelona, Spain. In this position you will be responsible for your own customer base. You are the main link between the internal customers (your colleagues), and the external customers.As a customer service representative, you are the first point of contact for your...
-
Customer Service Intern
hace 1 semana
Madrid, España Abbott Laboratories A tiempo completoRESPONSIBILIDADES: Bajo la supervisión y esponsorización del Customer Service Manager, las principales funciones de este rol serán: Dentro del equipo de Customer Service de Iberia (España y Portugal). Ir formándose y aprendiendo para ayudar en la gestión diaria de las responsabilidades básicas de Customer Service, encaminadas a proveer a nuestros...
-
External-Customer Service Representative
hace 1 mes
Madrid, Madrid, España Solventum A tiempo completoWelcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Solventum with the position of External-Customer Service Representative (m/f/x) - Solventum which was opened this.If this job matches your qualifications, please send your application directly through our latest Job site. Indeed,...
-
Customer Service Representative
hace 1 mes
Madrid, España General Mills A tiempo completoGreat things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved brands...
-
Customer Service Representative
hace 1 mes
Madrid, España General Mills A tiempo completoGreat things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved brands...
-
Customer service representative
hace 1 mes
Madrid, España General Mills A tiempo completoGreat things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved brands...
-
Customer Service Representative
hace 7 días
Madrid, Madrid, España Zimi Tech Inc. A tiempo completoWe are looking for a Customer Service Representative who is a team player, problem solver and can work independently in a fast paced environment. The successful Customer Service Representative is responsible in providing front end support to customers. Respond effectively to customer's query regarding products, services, processes and procedures. Assist in...
-
Customer Service Representative
hace 1 semana
Madrid, España Lyto Immigration A tiempo completoOur company is seeking a highly motivated and enthusiastic individual to join our customer service team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our clients. **Responsibilities** - Responding promptly and professionally to customer inquiries,...
-
Customer Service Representative
hace 1 mes
Madrid, España General Mills A tiempo completoGreat things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved brands...
-
Customer Service Representative
hace 1 mes
Madrid, España General Mills A tiempo completoGreat things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved brands...
-
Customer Service Representative
hace 1 mes
Madrid, España Grabjobs Spain A tiempo completoGreat things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved brands...
