Global Head of IT Consumer Experience

hace 4 meses

Barcelona, España Galderma A tiempo completo

With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that spans the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermo-cosmetics, and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body’s largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we’re in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Further supporting our growth and innovation momentum, we are establishing a new Global Capability Center in Barcelona to deploy new capabilities to effectively support its global commercial and functional teams. Located in the upscale Eixample District in the heart of Barcelona, Galderma’s Global Capability Center offers numerous possibilities for professional development such as exposure to global and cross-functional projects and access to global career opportunities.

Job Title: Global Head of IT Consumer Experience

Location: Barcelona, Spain (hybrid)

**Job Description**:
As the Global Head of IT Consumer Experience at Galderma, you will be a key player in our fast-paced IT organisation supporting a fast-growing company. In this senior role, reporting directly to the CIO, you will be the face of IT, delivering end-user and regional IT services on a global scale.

As the face of IT to Galderma, you will manage key relationships with senior stakeholders globally. By understanding their strategies and priorities and translating these into IT projects, you will actively strive to improve the experience of our consumers. This role offers the possibility to shape and influence the future development and transformation of Galderma’s IT organisation and how it is being perceived across the company.

Your overall team will be comprised of 30 internal and 60 external IT specialists all striving to deliver the best service to our customers.

This is a unique opportunity to make a significant impact on our organization and help shape the future of IT at Galderma. If you’re ready to take on this challenge and elevate your career, we’d love to hear from you.

Key Responsibilities

Your role will encompass the management of all core IT Service Management processes, ensuring their adherence within Global IT. As the platform owner of our ServiceNow platform, you will have the opportunity to define our platform strategy and drive process improvements, enhancing the efficiency and effectiveness of Galderma’s core IT processes across our outsourced landscape.

You will lead regional and local IT site managers who perform local IT services in all countries where Galderma operates. Additionally, you will ensure that our IT Service Desk becomes the first choice for all standard IT requests, driving improvements to enhance the end-user experience.

Skills & Qualifications

Professional degree in a related field

Extensive leadership experience (member of IT Leadership Team) in large and mature IT organisations of international companies of similar or larger size than Galderma

Proven experience in a similar role, leading teams and influencing strategic directions at Global and Regional level.

Proven experience in leading IT Service Management organisations, successfully running ITSM process and tool improvement programs and experience in ServiceNow.

Experience in business partnering and senior stakeholder management. But also the ability to be hands‐on to get into the details if needed.

Continuous improvement and not accepting the status-quo must be part of your character.

Strong senior team player with effective communication and people management skills

Fluency in English, other European languages are a plus.

What we offer in return

You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outc

  • Head of Consumer Insights and Analytics

    hace 2 semanas

    Barcelona, Barcelona, España Nestlé Sa A tiempo completo

    Job Title: Head of Consumer Insights and AnalyticsAt Nestlé, we are seeking a highly skilled and experienced professional to lead our Consumer and Marketplace Insights team in Zone Europe. As Head of Consumer Insights and Analytics, you will be responsible for delivering data-driven consumer centricity and maximizing the value derived from high-quality data...

  • Head of Consumer Insights and Analytics

    hace 2 semanas

    Barcelona, Barcelona, España Nestlé Sa A tiempo completo

    Job Title: Head of Consumer Insights and AnalyticsAt Nestlé, we are seeking a highly skilled and experienced professional to lead our Consumer and Marketplace Insights team in Zone Europe. As Head of Consumer Insights and Analytics, you will be responsible for delivering data-driven consumer centricity and maximizing the value derived from high-quality data...

  • Head of Global Workplace Experience

    hace 4 meses

    Barcelona, España TravelPerk A tiempo completo

    **About us** We are TravelPerk: a scaling unicorn valued at $1.3billion that has raised over $400m since our creation in 2015. Backed by world-class investors with portfolios including AirBnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team is made up of A-players from across the travel and technology industries. Over the past few...

  • Head of Global IT Infrastructure Foundation

    hace 2 semanas

    Barcelona, Barcelona, España Werfen A tiempo completo

    About the PositionWerfen is a family-owned, innovative company with a strong presence in the diagnostics industry. As a global leader, we operate in 30 countries, serving over 100,000 customers worldwide. Our commitment to innovation and customer satisfaction drives us to deliver cutting-edge solutions that empower patient care.Job SummaryWe are seeking a...

  • Head of Global IT Infrastructure Foundation

    hace 2 semanas

    Barcelona, Barcelona, España Werfen A tiempo completo

    About the PositionWerfen is a family-owned, innovative company with a strong presence in the diagnostics industry. As a global leader, we operate in 30 countries, serving over 100,000 customers worldwide. Our commitment to innovation and customer satisfaction drives us to deliver cutting-edge solutions that empower patient care.Job SummaryWe are seeking a...

  • Global Head of Digital Marketing

    hace 2 semanas

    Barcelona, Barcelona, España Criteo A tiempo completo

    {"title": "Global Head of Digital Marketing", "description": "Drive Demand, Boost Revenue, and Expand Global ReachCriteo is seeking a seasoned digital marketing leader to drive demand, boost revenue, and expand our global reach as our Global Head of Digital Marketing. As a key member of our leadership team, you will be instrumental in developing and...

  • Global Head of Digital Marketing

    hace 2 semanas

    Barcelona, Barcelona, España Criteo A tiempo completo

    {"title": "Global Head of Digital Marketing", "description": "Drive Demand, Boost Revenue, and Expand Global ReachCriteo is seeking a seasoned digital marketing leader to drive demand, boost revenue, and expand our global reach as our Global Head of Digital Marketing. As a key member of our leadership team, you will be instrumental in developing and...

  • Global Head Of Technology Transfer

    hace 4 semanas

    Barcelona, España Galderma A tiempo completo

    .DescriptionTo fuel and sustain the growth, we are seeking a Global Head of Product Technology Transfers (TT) who will be responsible for leading and guiding the global activities regarding new product implementation into manufacturing sites as well within commercial manufacturing sites.The Global Head of Technology Transfer will be responsible for leading...

  • Global Head Of Technology Transfer

    hace 3 semanas

    Barcelona, España Galderma A tiempo completo

    .DescriptionTo fuel and sustain the growth, we are seeking a Global Head of Product Technology Transfers (TT) who will be responsible for leading and guiding the global activities regarding new product implementation into manufacturing sites as well within commercial manufacturing sites.The Global Head of Technology Transfer will be responsible for leading...

  • Regional Head of Consumer Retail Vertical

    hace 2 semanas

    Barcelona, Barcelona, España Bdp International A tiempo completo

    About Bdp InternationalBdp International is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. Our company is headquartered in Philadelphia, PA, and employs over 5,000 people worldwide.We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at...

  • Regional Head of Consumer Retail Vertical

    hace 3 semanas

    Barcelona, Barcelona, España Bdp International A tiempo completo

    About Bdp InternationalBdp International is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. Our company is headquartered in Philadelphia, PA, and employs over 5,000 people worldwide.We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at...

  • Head of Consumer Insights and Analytics

    hace 3 semanas

    Barcelona, Barcelona, España Nestlé Sa A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced professional to lead our Consumer and Marketplace Insights team in Zone Europe. As Head of Consumer Insights and Analytics, you will be responsible for delivering data-driven consumer centricity and maximizing the value derived from high-quality data and superior insights.Key...

  • Head of Consumer Insights and Analytics

    hace 3 semanas

    Barcelona, Barcelona, España Nestlé Sa A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced professional to lead our Consumer and Marketplace Insights team in Zone Europe. As Head of Consumer Insights and Analytics, you will be responsible for delivering data-driven consumer centricity and maximizing the value derived from high-quality data and superior insights.Key...

  • Regional Head of Consumer Retail and Fashion Sub Vertical

    hace 3 semanas

    Barcelona, Barcelona, España Bdp International A tiempo completo

    About Bdp InternationalBdp International, a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions, is seeking a highly skilled and experienced professional to fill the role of Regional Head of Consumer Retail and Fashion Sub Vertical.Job SummaryThe Regional Head of Consumer Retail and Fashion Sub...

  • Regional Head of Consumer Retail and Fashion Sub Vertical

    hace 3 semanas

    Barcelona, Barcelona, España Bdp International A tiempo completo

    About Bdp InternationalBdp International, a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions, is seeking a highly skilled and experienced professional to fill the role of Regional Head of Consumer Retail and Fashion Sub Vertical.Job SummaryThe Regional Head of Consumer Retail and Fashion Sub...

  • Global Head Of Gsi Alliances

    hace 3 meses

    Barcelona, España Canonical A tiempo completo

    .We have created a new senior leadership role, Head of Global System Integrator (GSI) Alliances, to lead our business development and partnership with these important actors in the global technology sector. As the publisher of Ubuntu and the leading provider of open source to major technology firms globally, we are expanding into the enterprise market where...

  • Head of Consumer Insights and Analytics

    hace 3 semanas

    Barcelona, Barcelona, España Nestlé SA A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced professional to lead our Consumer and Marketplace Insights team in Zone Europe. As Head of Consumer Insights and Analytics, you will be responsible for delivering data-driven consumer centricity and maximizing the value derived from high-quality data and superior insights.Key ResponsibilitiesBuild...

  • Head of Consumer Insights and Analytics

    hace 3 semanas

    Barcelona, Barcelona, España Nestlé SA A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced professional to lead our Consumer and Marketplace Insights team in Zone Europe. As Head of Consumer Insights and Analytics, you will be responsible for delivering data-driven consumer centricity and maximizing the value derived from high-quality data and superior insights.Key ResponsibilitiesBuild...

  • Global Procurement Head

    hace 4 meses

    Barcelona, España Novartis A tiempo completo

    390989BR **Global Procurement Head - IT Infrastructure & Security**: Spain **About the role** 3 - The number of values that we live by: Trust, Respect and Collaboration. Our mission is to discover new ways to improve and extend peoples’ lives. Are you ready to lead the way in revolutionizing the IT Infrastructure & Security Category on a global scale?...

  • Head of Consumer Insights and Analytics

    hace 3 semanas

    Barcelona, Barcelona, España Nestlé Sa A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as the Head of Consumer Insights and Analytics. This is a key role that will be responsible for delivering data-driven consumer centricity and maximizing the use and value derived from high-quality data and superior insights.Key ResponsibilitiesBuilding a strong...