Retail Operations Analyst
hace 3 semanas
**Who we are**Amplifon, the world leader in hearing solutions, has more than 18600 employees who work to improve the quality of life of their patients by providing them with solutions adapted to their needs. We are a company in constant transformation, proud to help our employees evolve in a challenging context while having at heart their personal development With more than 9200 shops (600 in Germany) & double-digit annual growth, our Marketing teams plays a key role in the smooth running of our organization.In Spain, Amplifon has the main office in Barcelona and operates with dedicated professionals that empower people to discover all the emotions of sound.Currently we are looking for you to join Amplifon at the Spanish Office as Store Operations Performance Specialist that will report to the Store Operations Manager.
**Mission**:Create a comprehensive store operations' reporting toolkit to lead the generation of insights and focus the organization on key priorities to empower effective decision making at all levels of the organization
**Key responsibilities**:
- Leverage existing platforms to automate and structure reporting to meet the information needs of stakeholders at different levels of the organization
- Collaborate with Global and Local teams to introduce best practices that can standardize, automate, and evolve the existing reporting
- Lead insight generation, identifying opportunities that can improve the performance of the support ecosystem
- Sponsor actions to evolve existing reporting, designing new ways to measure, analyse and visualize store operations impacts on day-to-day stores' productivity
**Your profile**:
- University degree required (Business administration, Management engineering)
- Experience (at least 3/4 years) in dynamic and customer-oriented environments
- Knowledge of process improvement, performance monitoring
- Experience working with data and analytics
- Attitude for KPI monitoring
- Ability to work in cross - functional and international teams
- Excellent verbal (and written) communication skills are essential
- The hearing health landscape is changing rapidly, experience with change management is desired
- Fluent in English
In Amplifon, global leader in the hearing care retail market, we empower people to rediscover all the emotions of sound. With a presence in 25 countries and 5 continents, we are transforming the way hearing healthcare is perceived, offering people distinctive customer experience and the superior care and expertise.
Every day we strive for innovation, excellence and forward-thinking, by encouraging our people to be themselves, to inspire each other and to share ideas.
Amplifon is an equal opportunity employer committed to providing a diverse and equitable workforce environment. We believe that through valuing our uniqueness and respecting our differences, we can achieve more and that diversity adds to our culture.
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