Senior Sales Operations Analyst

hace 2 meses


Barcelona, España SITA A tiempo completo

**Overview**:
**SITA FOR AIRCRAFT - Senior Sales Operations Analyst**

**Ready to redefine air travel? The journey starts here, with you at SITA.**
- As a Senior Sales Operations Analyst, you will be instrumental in optimizing sales processes, ensuring compliance, fostering efficiency, enabling strategic planning, and facilitating coordination among various departments, contributing significantly to the overall success and growth of the SITA for Aircraft organization, for a greener and more sustainable aviation industry.- Reporting to the Head of Bid, Pricing and Performance management team, the Sales Operations Manager is overall responsible for the following key activities:
- Sales operations analysis and advisory.
- Sales planning, forecasting, and reporting via Salesforce CRM.
- Sales effectiveness monitoring
- Sales Tools development & Data integrity.
- Business performance metrics reporting and monitoring.
- You will interact with various functions within SITA in particular Sales, Sales Operations IS, Product, Engineering and other teams located in 20+ countries (incl. Canada, United-States, United Kingdom, France, Switzerland, Singapore, United Arab Emirates, Spain, Czech Republic).**Ready to redefine air travel? The journey starts here, with you at SITA.**

**_ WHAT YOU WILL DO_**

**Sales Operations Analysis & Advisory**
- Define, implement, maintain, and continually improve policies, processes, and methodologies governing sales cycles, from prospecting to contract finalization.
- Ensure adoption and adherence to methods, tools, and processes.

**Sales Planning, Forecasting, and Reporting**
- Collaborate with the leadership team in establishing clear and measurable sales targets aligned with the organization's overall objectives.
- Model & predict future sales performance based on historical data, sales trends, GEO market inputs. Continually improve forecasting models accuracy.
- Develop visual BI dashboards (Power BI) or reports that provide a comprehensive view of sales performance and trends for easy interpretation.
- Track and report on key performance indicators (KPIs) such as revenue, sales conversion rates, customer acquisition cost, Price x Quantity evolution, etc.

**Sales Effectiveness Monitoring in Salesforce CRM**
- Build and maintain reporting capabilities for pipeline performance and sales cycle dynamics (Salesforce CRM)
- Analyze data to derive actionable insights, identifying areas for improvement, and supporting data-driven decision making.

**Sales Tools Development and Data Integrity**
- Work jointly with the central IS teams to deliver improvements for Salesforce workflows to meet sales team needs.
- Ensure consistency in tool usage for standardized procedures, reporting, and implementation.
- Implementation, development and maintenance of pre-sales tools; such as opportunities assessment forms and complex business cases financial models.
- Promote the adoption and use of tools and new digital processes by the central and regional teams.
- Drive continuous improvement and look at opportunities to leverage technology to automate and improve processes and engagement with stakeholders.
- Maintain integrity and update databases for customer information, opportunities, and plans.
- Develop effective data management processes and oversee data cleaning programs.

**Business Performance Monitoring**
- Support wider performance management activities by coordinating the collection and reporting of performance scorecards to drive insights and strategic decisions.

**Qualifications**:
**_BACKGROUND & EXPERIENCE_**
- Bachelor’s degree in business administration, finance, or economics.
- 4-6 years’ experience in **sales operations role**, in a complex and international sales environment, involving knowledge of sales processes, methodologies, and tools used in managing and forecasting sales activities.
- Experience in the Aviation, Air Travel Industry, Transportation Services, or IT/Telecommunications is a plus.
- Proficiency in **Salesforce **or similar CRM systems is crucial for designing and optimizing the system to meet the needs of the sales team.
- Advanced analytical skills for monitoring sales KPIs and generating data-driven reports to support decision making in a global sales environment.
- Proven experience in analyzing business cases, financials and reporting against performance metrics
- Proven expertise in building complex financial and forecasting models in MS Excel.
- Proficient in creating Power BI dashboards, extracting data, analyzing, and advising on solutions.
- Project management experience in sales planning, forecasting, and tool development.
- Experience in designing and conducting training programs related to Salesforce processes.
- Ability to ensure compliance with sales processes, Salesforce guidelines, and provide training as needed.
- Excellent verbal and written communication skills for engaging with all organizational levels, including senior leadership.
- Abi



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