Especialista en Customer Care

hace 4 semanas


Valencia, España Octopus Energy Group A tiempo completo

**Ayúdanos a hacer que el mundo sea más verde. **Octopus Energy** es una compañía eléctrica que tiene como misión liderar la revolución de las energías renovables en España y, para ello, necesitamos personas que nos ayuden a hacer realidad esta visión.**

Buscamos un/a Especialista en Customer Care, serás la primera línea de contacto de los clientes, resolverás sus dudas, inquietudes y problemas con los productos y servicios de Octopus Energy Services España.

**Lo llamamos el 'efecto Octopus'**

En Octopus trabajarás en una compañía comprometida con las energías renovables y con el cambio en el modelo de consumo de energía en los hogares. Tendrás unos compañeros y compañeras increíbles y un ambiente de trabajo humano en el que poder realizarte profesional y personalmente.

**Lo que harás**:

- Acompañamiento al cliente en todo el proceso de instalación de paneles solares fotovoltaicos.
- Captarás la necesidad del cliente, canalizarás las incidencias y junto con el equipo técnico se le dará una resolución satisfactoria.
- Gestión de herramienta de seguimiento de incidencias (ticketing Desk).
- Se valorará muy positivamente el conocimiento técnico de instalación de paneles solares fotovoltaicos.

**Qué necesitarás**:

- Formación de grado superior
- Proactividad y compromiso.
- Clara orientación a atención y satisfacción del cliente.
- Habilidades comunicativas.
- Experiência de al menos 2 años ejerciendo funciones similares.

**Datos de puesto de trabajo**:

- Oficina: Valencia
- Incorporación: Inmediata (deseable)
- Horario: Jornada Completa, viernes por la tarde libre
- Idiomas: Español - Inglés profesional básico
- Experiência: 2 años en puesto similar
- Otros beneficios: share options de Octopus Energy, desayuno y fruta en la oficina, eventos de empresa como Family Dinners locales y globales y Plan de Empleo.

**Por qué te gustará estar aquí**:

- ¿Te preguntas cuál es el salario de este puesto? Pregúntanos abiertamente. En la llamada con el equipo de selección siempre hablamos de esta cuestión ya que realmente queremos que tu experiência coincida con el salario correcto. La razón por la que no hacemos publicidad es porque tenemos bastante flexibilidad y nunca querríamos que el salario fuera una razón por la que alguien no se presentará a Octopus Energy - lo que es más importante para nosotros es encontrar el octofit adecuado
- Octopus Energy es una cultura única, hemos ganado el premio a la mejor empresa para trabajar en 2022, en Glassdoor hemos sido votados como los 50 mejores lugares para trabajar en 2022 y nuestro CEO del Grupo, Greg, ha grabado un podcast sobre nuestra cultura y cómo potenciamos a nuestra gente.

El perfil ideal para el puesto son todas esas personas implicadas y responsables, que les motive trabajar en equipo e interesadas en formar parte de una empresa en pleno crecimiento.



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