Team Lead French Customer Service
hace 3 semanas
**CrowdFarmin**g** est une plateforme agri-tech Farmer-to-Consumer qui offre une alternative durable et transparente pour lutter contre le gaspillage alimentaire en établissant un lien direct entre producteurs agricoles et consommateurs. Fondés en 2017, nous révolutionnons chaque jour un peu plus le comportement des consommateurs et sommes en pleine croissance.
Notre équipe est en pleine croissance et nous recherchons un ou une **Team Lead **pour nos bureaux à Madrid.
**Voici certaines des tâches que vous serez amené à réaliser si vous nous rejoignez**:
**Diriger et gérer l'équipe. **Planifier l'activité, l'adapter en fonction des besoins et coordonner son déroulement entre tous les membres de l'équipe.
**Encourager le développement personnel et professionnel des personnes à votre charge** et travailler sur des stratégies d'amélioration continue de la qualité du service.
**Veiller au respect des protocoles qui permettent l’organisation **du partage de l'information afin de fournir un excellent service clientèle en constante amélioration.
**Travailler les stratégies** visant **à améliorer la qualité du service.**
**Soutenir l'équipe dans les tâches du Customer Service** en fonction du volume et des circonstances du moment.
**Votre profil**
MUST HAVE**:Le français est votre langue maternelle** et vous avez un bon niveau d’espagnol et d’anglais
Vous **résidez à Madrid**
Vous avez au **moins 3 ans d’expérience dans la gestion d’équipe**
Vous avez de **l’expérience dans le secteur du service client**
Vous avez la **passion d'aider les membres de votre équipe à s'épanouir et à se développer professionnellement**
Vous êtes **organisé.e et empathique, vous établissez des priorités** et restez calme dans les situations stressantes
Vous êtes **enthousiaste et curieux.**se et voulez découvrir les surprises quotidiennes que vous réserve l'agriculture
La durabilité est une de vos valeurs
**Votre coeur bat à l’idée de révolutionner ce monde** et surtout de le rendre plus vert
**Nous vous offrons...**
Un **contrat de travail à durée indéterminée **de 40 heures hebdomadaires.
Toutes les 5 semaines, vous travaillerez le week-end avec le vendredi précédent et le lundi suivant comme jour de repos
**Possibilité de télétravail 2-3 jours **par semaine et **25 €/mois pour vos dépenses récurrentes.**
**Assurance maladie** partiellement financée par Crowdfarming (29€).
**250€ par an pour vous soutenir dans toute formation** que vous souhaitez entreprendre.
Une **culture d'entreprise ouverte dans laquelle vos idées sont bienvenues** et attendues avec impatience.
La chance de pouvoir goûter en avant première aux produits des producteurs et de recevoir des fruits et légumes bio arrivés directement de la ferme chaque semaine
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