Customer Success Manager

hace 2 semanas

Madrid, España HubSpot A tiempo completo

**The Role**

HubSpot is looking for a CEE Customer Success Manager who is interested in using creativity to solve problems, build long-term relationships with businesses, and help their customers use software to achieve their inbound goals. Customer Success Managers are the trusted inbound advisors for each of their customers. They have an intimate understanding of how their businesses work and what the businesses need to grow and thrive. In working with your customers, you will find that no two of them are the same. In the morning, you could be working with the Marketing Manager at a carpet manufacturer about how to rank for the keyword "stain resistant carpet" through more effective blogging. In the afternoon, you could be talking to the CMO of a software company about how to convert more of their free trials into customers through marketing automation and the sales platform.

This role is open in our Dublin, Berlin, London, Paris, Madrid, Ghent or Amsterdam office or remote from anywhere in Ireland, Germany, UK, France, Spain, Belgium or The Netherlands.

In this Role you'll get to:

- Manage 100 - 150 customer relationships. Some of your customers will be new while others may have been using HubSpot for several years.
- Work with your customers on a regular basis to understand their goals and aligning them with the necessary resources to achieve them.
- Partner with different teams at HubSpot to 'solve for the customer' including onboarding, up-sell/x-sell, and renewals. Along the way, you will get to know HubSpot's software incredibly well and help your customers fully adopt the platform.
- Your day-to-day is a mix of proactive and reactive work, and CSMs have a lot of autonomy in managing their "book of business". The proactive work includes 4-5 scheduled deep-dive meetings per day with customers, where you review their progress, make strategic and tactical recommendations, and keep them up to date on the latest and greatest features from HubSpot. The reactive work runs the gamut from questions about invoices to "how to" questions about the software
- Promote the growth of your install base by uncovering, scoping and qualifying opportunities where customers can use more Hubspot products and services to ensure customer retention and growth
- Understand technical roadblocks and make recommendations on solution implementation and core integrations using Hubspot to overcome them

If you're stimulated by problem solving - whether it's a business or technical challenge - this is the role for you.

**To excel in this role you will need to have**:

- Extensive experience in a client-facing/account management role
- Fluency in English & Polish
- Business savvy with consultative, problem solving, and issue resolution skills
- Strong knowledge of the media/digital landscape
- Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations
- Super organised, quick learner who works well under pressure
- Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations
- It's easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation
- Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently are required
- Support an on-going partner relationship to maximise acquisition, retention, and up-sell rates

**If you need assistance or an accommodation due to a disability, please reach out to us **using this form**.** _This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process._

**_ Germany Applicants:_**_ (M/F/d) - link to HubSpot's Career Diversity page _here_._

**About HubSpot**

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers' needs at any stage of growth. We're also building a company culture that empowers people to do their best work. If that sounds like something you'd like to be part of, we'd love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot.

  • Customer Success Manager

    hace 1 semana

    Madrid, España GTT Communications A tiempo completo

    Job Title: Customer Success Manager About GTT: We serve thousands of businesses with a portfolio that includes SD-WAN and other managed WAN services, internet, security and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit Role...

  • Customer Success Manager

    hace 3 días

    Madrid, España Netapp A tiempo completo

    Title: Customer Success Manager Location: Madrid, ES, 28020 Requisition ID: 126461 Job SummaryAs a Customer Success Manager (CSM) at NetApp, your primary focus will be on delivering exceptional customer experiences and ensuring the achievement of business outcomes for our valued clients.By driving deep value realization, fostering strong product adoption,...

  • Customer Success Manager

    hace 1 semana

    Madrid, España NetApp A tiempo completo

    Title: Customer Success Manager Location: Madrid, ES, 28020 Requisition ID: 126461 Job SummaryAs a Customer Success Manager (CSM) at NetApp, your primary focus will be on delivering exceptional customer experiences and ensuring the achievement of business outcomes for our valued clients. By driving deep value realization, fostering strong product...

  • Customer Success Manager

    hace 2 semanas

    Madrid, España MotorK A tiempo completo

    MotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience. We are on a fast and ambitious trajectory and serving 90% of the...

  • Customer Success Manager

    hace 1 semana

    Madrid, Madrid, España GTT Communications A tiempo completo

    Job Title: Customer Success ManagerAbout GTT:We serve thousands of businesses with a portfolio that includes SD-WAN and other managed WAN services, internet, security and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visitRole...

  • Customer Success Manager

    hace 3 días

    Madrid, España Zerog - Ai In Aviation A tiempo completo

    .Do you want to join us on the journey of disrupting the spend management business? Do you like to work in a fast-paced scale-up with a passionate and supportive team? Yokoy is hiring!After closing our $80M Series B funding in 2022 and going through a hyper growth phase, we are now striving to lead the tech-focused transformation in our field and become the...

  • Customer Success Manager

    hace 3 semanas

    Madrid, España NetApp A tiempo completo

    **If you run toward knowledge and problem-solving, join us**: In a world of cloud complexity, NetApp simplifies. Our customers are looking for a more unified and secure multicloud experience, and we provide the services, infrastructure and expertise they need to achieve it. If you want to have a real impact, NetApp is the place for you. You’ll make a...

  • Customer Success Manager

    hace 3 semanas

    Madrid, España Celonis A tiempo completo

    We are looking for a Customer Success Manager to join our growing Global Customer Success team. The role is based in Make&Celonis office in Madrid.Core MissionAs a Customer Success Manager, you will work closely with our Sales and Customer Care teams to ensure our Premium Self-Serve and Enterprise Customers can build and expand their business with Make....

  • Customer Success Manager

    hace 1 semana

    Madrid, Madrid, España Celonis A tiempo completo

    We are looking for a Customer Success Manager to join our growing Global Customer Success team. The role is based in Make&Celonis office in Madrid.Core MissionAs a Customer Success Manager, you will work closely with our Sales and Customer Care teams to ensure our Premium Self-Serve and Enterprise Customers can build and expand their business with Make. You...

  • Customer Success Manager

    hace 3 semanas

    Madrid, Madrid, España Celonis A tiempo completo

    We are looking for a Customer Success Manager to join our growing Global Customer Success team. The role is based in Make&Celonis office in Madrid.Core MissionAs a Customer Success Manager, you will work closely with our Sales and Customer Care teams to ensure our Premium Self-Serve and Enterprise Customers can build and expand their business with Make. You...

  • Customer Success Manager

    hace 3 días

    Madrid, España Hyland A tiempo completo

    .OverviewJob DescriptionThe Customer Success Manager helps new and existing customers derive the most value from the company's products and services. The position will be responsible to own the customer journey post-implementation which will include maintaining strong customer and partner relationships ensuring product adoption and stability reduce risk and...

  • Customer Success Manager

    hace 1 semana

    Madrid, Madrid, España Netapp A tiempo completo

    Job SummaryAs a Customer Success Manager (CSM) at NetApp, your primary focus will be on delivering exceptional customer experiences and ensuring the achievement of business outcomes for our valued clients. By driving deep value realization, fostering strong product adoption, and promoting overall customer Retention, you will play a crucial role in...

  • Customer Success Manager

    hace 3 días

    Madrid, España Netapp A tiempo completo

    Job SummaryAs a Customer Success Manager (CSM) at NetApp, your primary focus will be on delivering exceptional customer experiences and ensuring the achievement of business outcomes for our valued clients. By driving deep value realization, fostering strong product adoption, and promoting overall customer Retention, you will play a crucial role in...

  • Customer Success Manager, Construction

    hace 1 semana

    Madrid, Madrid, España Autodesk, Inc. A tiempo completo

    Customer Success Manager, Construction Benelux/Nordics page is loaded Customer Success Manager, ConstructionBenelux/Nordics Apply locations SpainRemote time type Full time posted on Posted Yesterday job requisition id 24WD76990 Job Requisition ID #24WD76990 Position OverviewWe are looking for Construction Technology professionals who are passionate about...

  • Customer Success Manager

    hace 3 días

    Madrid, España Vistex Inc. A tiempo completo

    .Vistex is the global leader (21 countries) in Go-to-Market solutions for managing pricing, trade, royalties and incentive programs that so many businesses rely on to drive revenue. Whether it's through our on-premise or cloud-based solutions, Vistex allows companies to manage the full life cycle of their programs through strategy, software, implementation,...

  • Customer Success Manager

    hace 1 semana

    Madrid, Madrid, España Zf Friedrichshafen Ag A tiempo completo

    Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you'll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary Customer Success Manager (m/f/d)Country/Region:ESLocation: Madrid, M, ES, 28042 Corella, Navarra, ES, 31591 Alfaro, RI, ES, 26540 Vigo, PO,...

  • Customer Success Manager

    hace 4 semanas

    Madrid, España Make A tiempo completo

    Make is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other...

  • Customer Success Manager

    hace 3 días

    Madrid, España Netapp, Inc. A tiempo completo

    Job Summary As a Customer Success Manager (CSM) at NetApp, your primary focus will be on delivering exceptional customer experiences and ensuring the achievement of business outcomes for our valued clients. By driving deep value realization, fostering strong product adoption, and promoting overall customer Retention, you will play a crucial role in...

  • Customer Success Manager

    hace 3 días

    Madrid, España Netapp A tiempo completo

    Job SummaryAs a Customer Success Manager (CSM) at NetApp, your primary focus will be on delivering exceptional customer experiences and ensuring the achievement of business outcomes for our valued clients. By driving deep value realization, fostering strong product adoption, and promoting overall customer Retention, you will play a crucial role in...

  • Customer Success Manager

    hace 1 semana

    Madrid, Madrid, España Netapp A tiempo completo

    Job SummaryAs a Customer Success Manager (CSM) at NetApp, your primary focus will be on delivering exceptional customer experiences and ensuring the achievement of business outcomes for our valued clients. By driving deep value realization, fostering strong product adoption, and promoting overall customer Retention, you will play a crucial role in...