Customer Success Associate Emea

hace 5 meses

Sevilla, España Qnary LLC A tiempo completo

**WHO WE ARE**:
At Qnary, we empower the voice of professionals and industry leaders. We work directly with Fortune 1000 and startup leaders across a variety of industries, including marketing, media, technology, advertising, law, finance, corporate sustainability, art and more.

Clients come to us to become digital influencers in their industry—from growing target audiences on social channels, creating smart and savvy social content from tweets to blogs, to building personal websites. The objective is to grow their personal brands to help better reflect themselves and their organizations. We have developed an app to help clients do this easily and are continually working to improve it.

Not only will you manage and interact directly with clients, but you will also manage and oversee the content being developed for their social channels.

Beyond growing your skills and fluency in client success, social media, SaaS, and copy editing you will also gain an unparalleled window into the minds of today’s top leaders and entrepreneurs in a variety of industries.

**What it looks like to work in the Nest**:
We are still in a start-up / scale-up mode with a "think like an owner" mentality and a sense of mission, we are open to change and to making things better.

We value our flexibility and our human connection. In EMEA, we use a hybrid model, so you would be expected to go to the office an average of 3 days per week.

We are an open organization that allows access to all levels as well as visibility, and a real sense of contribution. We are a goal-driven organization, where your work and contributions directly connect to the department and business goals.

Our team - as well as our client base - is global, and we get to work with teammates across countries. We care about each other and learn from each other - and from our clients - every day. Our team's wellbeing matters to us, and we provide extra “wellbeing days" to rest, recharge and do what we love.

**WHO YOU ARE**:

- A fantastic combo of account manager and professional social media expert focusing on building the professional online presence of our clients. You love building strong relationships, managing quality content, and expanding our clients’ professional network and opportunities through social media.
- You have a great eye for detail, are fluent in social media, and are interested in new social apps and SaaS technology.
- You are a self-starter who is hungry for growth and opportunities to learn. You are curious, take initiative and come to any problem with creative solutions.

**ABOUT THE ROLE**:
Customer Account Management
- Serve as the primary strategic liaison and day-to-day contact for executives.
- Serve as trusted resource throughout customer lifecycle by identifying expansion opportunities, ensuring renewals and advocating for customers.
- Oversee the onboarding of new accounts to ensure successful launch and continual engagement.
- Coordinate customer meetings on a monthly and quarterly basis.
- Align with customer through Content Strategy Workshops, conduct Strategic Business Reviews, and other key meetings.
- Understand customer outcomes by communicating with customers, analyzing performance metrics, providing updates on industry trends and impact on business success.
- Represent the voice of the customer to provide input and feedback into core product, marketing and sales processes.
- Continually reinforce value and deliver successful outcomes throughout the entire customer journey.
- Own and manage the health of the customer relationship using established metrics and KPIs
- Strive to create and maintain a strong customer relationship built on communication, transparency and trust.
- Communicate sensitive information in a tactful manner, being thoughtful about selecting the right approach and medium.

Technical Acumen & Product Knowledge
- Possess a working knowledge of social media platforms with a focus on LinkedIn, the role of executive thought leadership in that ecosystem, and best practices for growing an audience and supporting varied goals.
- Educate clients on best practices related to social media and usage of the Qnary technology, with the ability to communicate changes and value.
- Identify opportunities for product improvement.
- Identify client growth opportunities by monitoring analytics, benchmarks and social media industry changes and trends.

**Employment Type**

Full-time

**Requirements**:

- Ability to communicate proficiently and build and nurture client relationships. Experience in a client facing role at a SaaS company, agency, or technology company is a plus.
- Strong professional written and verbal communication skills in English.
- Experience including but not limited to Facebook, LinkedIn, Twitter, Instagram and YouTube.
- Understanding of social media analytics and paid media is a plus.
- Must be able to work independently and in a team environment. Must be reliable with deadlines, proactivity, and p

  • Customer Support Associate

    hace 2 semanas

    Sevilla, Sevilla, España RavenPack A tiempo completo

    About RavenPackWe are a leading provider of big data analytics for financial services, empowering our clients to enhance returns, reduce risk, and increase efficiency. Our new suite of GenAI and SaaS services is designed specifically for financial professionals.Job OverviewWe are seeking an entry-level Customer Support Specialist to join our Customer Success...

  • Retail Associate II

    hace 4 semanas

    Sevilla, Sevilla, España Nike A tiempo completo

    Unlock Your Potential at NikeNike is more than just a sportswear brand - it's a community that empowers individuals to reach their full potential. As a Retail Associate II, you'll be at the forefront of this movement, delivering exceptional customer experiences and showcasing our latest products.About the RoleWe're looking for talented individuals who share...

  • Retail Sales Associate

    hace 1 mes

    Sevilla, Sevilla, España Nike (New) A tiempo completo

    Unlock Your Potential at NikeAt Nike, we're on a mission to bring inspiration and innovation to every athlete in the world. As a Retail Sales Associate, you'll be at the forefront of this mission, working with customers to understand their needs and providing them with the best possible shopping experience.We're looking for talented individuals who share our...

  • Retail Sales Associate

    hace 1 mes

    Sevilla, Sevilla, España Nike (New) A tiempo completo

    Unlock Your Potential at NikeAt Nike, we're on a mission to bring inspiration and innovation to every athlete in the world. As a Retail Sales Associate, you'll be at the forefront of this mission, working with customers to understand their needs and providing them with the best possible shopping experience.We're looking for talented individuals who share our...

  • Sales Associate

    hace 1 mes

    Sevilla, Sevilla, España Dtlr A tiempo completo

    Job Title: Sales AssociateWe are seeking a highly motivated and customer-focused Sales Associate to join our team at DTLR. As a Sales Associate, you will play a critical role in delivering exceptional customer service and driving sales growth.Key Responsibilities:Provide outstanding customer service and build strong relationships with customersDrive sales...

  • Sales Associate

    hace 1 mes

    Sevilla, Sevilla, España Dtlr A tiempo completo

    Job Title: Sales AssociateWe are seeking a highly motivated and customer-focused Sales Associate to join our team at DTLR. As a Sales Associate, you will play a critical role in delivering exceptional customer service and driving sales growth.Key Responsibilities:Provide outstanding customer service and build strong relationships with customersDrive sales...

  • Customer Success Consultant

    hace 1 mes

    Sevilla, España Importante Empresa A tiempo completo

    .Sobre CoverManager: Somos una startup tecnológica con presencia nacional e internacional líder en software para gestión de reservas al servicio de la industria de la Hospitality. Nuestra misión consiste en impulsar el sector de la restauración mediante soluciones de tecnología que ayudan a mejorar la gestión global de cada negocio. Y lo hacemos al...

  • Sales Associate

    hace 4 semanas

    Sevilla, Sevilla, España DTLR A tiempo completo

    Job Summary:The Sales Associate - Customer Service Representative is responsible for providing exceptional customer service and sales support to customers in a fast-paced retail environment.Key Responsibilities:Assist customers with purchases and provide product informationMaintain a clean and organized store environmentSupport sales goals and achieve sales...

  • Customer Success Manager

    hace 2 semanas

    Sevilla, Sevilla, España Envista Holdings A tiempo completo

    Job Description:As a Customer Success Manager, you will play a crucial role in ensuring seamless collaboration between our organization and the Dental Support Organisation. Your primary objective will be to oversee the planning, coordination, and execution of initiatives that meet the demands of the DSO, while ensuring that the right teams are briefed,...

  • Sales and Marketing Associate

    hace 3 semanas

    Sevilla, Sevilla, España Asiaconnect Telecom Corp. A tiempo completo

    Job Summary:We are seeking a highly motivated and results-driven Sales and Marketing Associate to join our team at Asiaconnect Telecom Corp. As a Sales and Marketing Associate, you will be responsible for selling our products and services to customers, as well as developing and implementing marketing strategies to increase sales and revenue.Key...

  • Sales Associate

    hace 4 semanas

    Sevilla, Sevilla, España DTLR A tiempo completo

    About the Role:We are seeking a highly motivated and customer-focused Sales Associate to join our team at DTLR. As a Sales Associate, you will play a key role in driving sales and providing exceptional customer service to our customers.Key Responsibilities:Drive sales and customer relationships by excelling in customer service and selling techniques.Perform...

  • Business Development Associate

    hace 5 meses

    Sevilla, España Onyx CenterSource A tiempo completo

    **Overview** The BD Associate is responsible for qualifying new opportunities for the inside, field/territory and/or channel sales teams. BD Associates qualify marketing-generated demand identified thru engagement with marketing campaigns, specific actions or meeting the scoring threshold set by a marketing automation platform (MAP). BD Associates should...

  • Sales Associate

    hace 2 meses

    Sevilla, España Dtlr A tiempo completo

    .Come work for us!We are looking for dedicated employees to join our team to help our customers have the best experience possible every time they enter a DTLR store.Our employees are key to our success.Position Summary:A Part-Time Sales Associate is expected to drive the selling efforts and customer relationships by excelling in customer service and selling...

  • Director of Human Resources EMEA

    hace 1 mes

    Sevilla, Sevilla, España Recurrent Energy A tiempo completo

    Director of HR, EMEARecurrent Energy is a leading global solar and energy storage project development, ownership, and operations platform. We are seeking an experienced Director of HR, EMEA to lead our HR operations across the region.About the RoleWe are looking for a strategic and innovative HR leader to develop and implement HR strategies aligned with the...

  • Director of Human Resources EMEA

    hace 1 mes

    Sevilla, Sevilla, España Recurrent Energy A tiempo completo

    Director of HR, EMEARecurrent Energy is a leading global solar and energy storage project development, ownership, and operations platform. We are seeking an experienced Director of HR, EMEA to lead our HR operations across the region.About the RoleWe are looking for a strategic and innovative HR leader to develop and implement HR strategies aligned with the...

  • Director of Human Resources EMEA

    hace 3 semanas

    Sevilla, Sevilla, España Recurrent Energy A tiempo completo

    Director of Human Resources EMEARecurrent Energy is a leading developer of utility-scale solar and energy storage projects. We are seeking an experienced Director of Human Resources EMEA to lead our HR operations across the region.The ideal candidate will have extensive experience in HR management, a deep understanding of labor laws and regulations, and a...

  • Director of Human Resources EMEA

    hace 1 mes

    Sevilla, Sevilla, España Recurrent Energy A tiempo completo

    Director of HR, EMEARecurrent Energy is a leading developer, owner, and operator of utility-scale solar and energy storage projects. We are seeking an experienced Director of HR, EMEA to lead our HR operations across the region.About the RoleWe are looking for a strategic and innovative HR leader to develop and implement HR strategies that align with our...

  • Director of Human Resources EMEA

    hace 1 mes

    Sevilla, Sevilla, España Recurrent Energy A tiempo completo

    Director of HR, EMEARecurrent Energy is a leading developer, owner, and operator of utility-scale solar and energy storage projects. We are seeking an experienced Director of HR, EMEA to lead our HR operations across the region.About the RoleWe are looking for a strategic and innovative HR leader to develop and implement HR strategies that align with our...

  • Director of Human Resources EMEA

    hace 4 semanas

    Sevilla, Sevilla, España Recurrent Energy A tiempo completo

    Director of HR, EMEARecurrent Energy is a leading developer of utility-scale solar and energy storage projects. We are seeking an experienced Director of HR, EMEA to lead our HR operations across the region.About the RoleWe are looking for a strategic and innovative HR leader to develop and implement HR strategies that align with our business objectives. The...

  • Director of Human Resources EMEA

    hace 4 semanas

    Sevilla, Sevilla, España Recurrent Energy A tiempo completo

    Director of HR, EMEARecurrent Energy is a leading developer of utility-scale solar and energy storage projects. We are seeking an experienced Director of HR, EMEA to lead our HR operations across the region.About the RoleWe are looking for a strategic and innovative HR leader to develop and implement HR strategies that align with our business objectives. The...