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Technical Customer Success Associate
hace 3 semanas
About the Role
">We are seeking a highly skilled Technical Customer Success Associate to join our team at Checkealos. As a key member of our customer success team, you will play a vital role in delivering exceptional customer experiences and driving adoption, engagement, and retention for our clients.
">Key Responsibilities:
">- ">
- Act as a primary point of contact for customers, addressing their inquiries, troubleshooting issues, and providing solutions that maximize the value of our platform.">
- Manage the customer experience from onboarding to adoption, ensuring seamless integration and satisfaction with our services.">
- Support Customer Success Managers with client communication, reporting, and strategic initiatives that drive customer success and retention.">
- Collaborate with internal teams to enhance our product and services, leveraging customer feedback to inform product development.">
Requirements:
">- ">
- Prior experience in customer success, account management, or customer support within a tech or SaaS company.">
- A solid understanding of User Experience (UX) and Customer Experience (CX) principles.">
- Strong communication and relationship-building skills, with a focus on customer satisfaction and engagement.">
- Ability to multitask and prioritize in a fast-paced, high-growth environment.">
- A proactive, problem-solving mindset with the ability to adapt quickly and work well cross-functionally.">
- Familiarity with project management and the ability to stay organized while handling multiple client accounts.">
Preferred Qualifications:
">- ">
- Experience with SaaS platforms or in the technology sector.">
- Enthusiasm for learning new technologies and contributing to customer-focused initiatives.">
- A positive attitude and desire to contribute to a collaborative, high-performing team.">
About Checkealos
">Checkealos is a B2B, Software as a Service – Remote User Experience Testing Platform – based Company with headquarters in Sevilla. We are present primarily in Spain, the UK, and the USA. Our dynamic work environment offers the chance to be part of a growing team that's making an impact worldwide.
">Salary: €45,000 - €55,000 per year, depending on experience.
">Estimated salary range is calculated based on the location (Seville, Spain) and the industry standards for similar roles. This figure does not include additional benefits or bonuses that may be offered by the company.
