Customer Service Agent Americas
hace 1 semana
**Location**
- El Prat de Llobregat**Departament**
Commercial**Reporting**
Customer Service Team Leader Americas**Functions**:
- Customer representative in the organization: intermediary service between customers and other departments of the company.
- Creation of commercial offers in the system according to customer requirements.
- Receipt, management and registration of sales orders in SAP: creation, confirmation, tracking and stock updates within the order until dispatch.
- Stock control: analysis and control of incoming stock in the warehouse giving the correct date and allocation in contracts.
- Management and follow-up of sample orders according to their typology.
- Support and resolution of customer complaints, incidents and returns.
- Consolidation of loads according to the orders in progress.
- Creation and follow-up of customer contracts in the system. Periodic review.
- Maintain and update the customer database in SAP.
- Ensure proactive communication with clientele: deadlines, delays, stock availability, etc.
- Handling and sending of specific product and order related documentation: letters of credit, certificates of origin, invoices, etc. And technical documentation (TDS, SDS, COA, Halal, Kosher ).
- Comply with the regulations of prevention of occupational hazards in force in the company.
- Comply with both general and position-specific policies and procedures, as well as ensure the completion of all tasks within scope to facilitate the achievement of company objectives.
**Education**:
- Higher grade training cycle in Business, Tourism, Administration or similar.
**Specific knowledge**:
- Advanced level knowledge of the Office package.
**Complementary knowledge**:
- Knowledge of nomenclature of the sector of aromas / fragrances, chemical or similar.
- Knowledge of SAP or other ERP.
- Knowledge of International Trade (INCOTERMS).
- Knowledge of international transport/export management.
- Postgraduate degree in Perfumes and Fragrances, Market and Applications or Isipca.
**Languages**:
- Spanish: advanced.
- English: advanced.
- Other language: advanced (valued).
**Skills**:
- Orientation to external or internal clientele.
- Responsibility.
- Commitment.
- Autonomy.
- Problem solving.
- Attention to detail.
- Communication skills.
- Teamwork.
**Experience**:
- More than 2 years of experience in a similar position.
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