Technical Account Manager I
hace 4 meses
Req ID- FY24|S&M|#5131- Location(s)- Barcelona, Spain; Madrid, Spain; Málaga, Spain; Oviedo, Spain; Santander, Spain; Sevilla, Spain; Valencia, Spain; Valladolid, Spain; Zaragoza, Spain;- Work arrangement(s)- Fully Remote (works exclusively from home), Hybrid (works from home and New Relic office throughout the week)- Your opportunity- As a Technical Account Manager at New Relic, you will enable customers to achieve their goals by adopting our observability solution. You will be a trusted advisor and driving force in customer journeys from their initial onboarding, value realisation, and expansion throughout the lifecycle. Your mission will be to remove technical obstacles to adoption, assist with strategic decisions, and build innovative new solutions. You will work with SREs, developers, system administrators, architects, and SMEs within the customer organisation, shaping end-users into New Relic promoters within their organisation.Working within our Customer Adoption Group and aligned with a sales region. Depending on the size and maturity of the customer, you could be part of an account team that involves many different roles or operate almost autonomously as the main technical point of contact The role encompasses occasional opportunities to travel (currently fully remote).- What you'll do- Advise customers on standard methodologies, pros and cons of different approaches, and next steps to take, based on a detailed understanding of their objectives and the value of the solutions they are seeking.
- Proactively suggest improvements that would give customers better insight into their systems or a better understanding of their data.
- Give hands-on demonstrations, workshops, or enablement sessions on a wide variety of technical topics, e.g installation, building dashboards, and setting up alerts.
- Help customers to overcome technical issues that can’t be solved by global technical support. That could involve deep diving and spinning up test environments to solve complex technical problems with simple solutions.
- Build long-term relationships and support customers within the prescribed catalog of services to assist customers in making the most of their New Relic contract.
- Be the influential expert for Fledgling New Relic users, accelerating their progress.
- Kick start the implementation of an Observability Centre of Excellence.
- This role requires- Experience in a customer-facing technical role where observability is part of the toolset such as DevOps engineer, sysadmin, or SRE.
- Ability to understand technical requirements and map them to possible solutions while keeping sight of the business value generated.
- Ability to prioritise and manage your own time and to plan and track progress on tasks with your customers.
- Good written and verbal communications skills.
- Bonus points if you have- A degree in Computer Science.
- Cloud certification in AWS, Azure, or Google Cloud and prior experience with Kubernetes, Cloud infrastructure, or DevOps tools.
- Solid understanding of current observability tooling, solutions, and methodologies.
- Familiarity with the New Relic platform.
- Any of the following languagesL Spanish, Italian, Portuguese, German
We believe in empowering all Relics to achieve professional and business success through a workforce model called _Flex First. Flex First_ allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Read more about _Flex First_._
New Relic currently has offices in Germany, Ireland, Spain, and the United Kingdom, and based on business needs may approve work in Belgium, France, Italy, The Netherlands, Switzerland, Sweden, UAE, and other locations throughout the region. Some of our opportunities are limited to specific hiring locations. Talk with your recruiter about your goals and how we can work with you in our _Flex First_ approach
**Our hiring process**
Qualified applicants may inquire about visa sponsorship. This position is to be filled as soon as possible.
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic is an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.
- #LI-NR-AF1- This f
-
Technical Account Manager
hace 1 mes
Madrid, España Grupo Digital A tiempo completoTechnical Account Manager ( Expertise Connect ) en hibrido.Desde Grupo Digital buscamos incorporarTechnical Account Manager para soporte de Expertise ConnectIdiomas inglés y españolFuncionesTechnical Account Manager para soporte de Expertise Connect (Premium Support)Grupo DigitalSomos un grupo de empresas tecnológicas formado actualmente por unos 250...
-
Technical Account Manager
hace 4 meses
Madrid, España Grupo Digital A tiempo completo**Descripción**: Desde Grupo Digital, buscamos incorporar **Technical Account Manager para soporte de Expertise Connect** Idiomas**: inglés y español** Funciones Technical Account Manager para soporte de Expertise Connect (Premium Support) **Grupo Digital** Somos un grupo de empresas tecnológicas, formado actualmente por unos 250 profesionales, en...
-
Technical Account Manager
hace 4 meses
Madrid, España Grupo Digital A tiempo completo**Descripción**:Desde Grupo Digital, buscamos incorporar**Technical Account Manager para soporte de Expertise Connect**Idiomas**: inglés y español**FuncionesTechnical Account Manager para soporte de Expertise Connect (Premium Support)**Grupo Digital**Somos un grupo de empresas tecnológicas, formado actualmente por unos 250 profesionales, en distintas...
-
Technical Account Manager
hace 4 meses
Madrid, España Grupo Digital A tiempo completoTechnical Account Manager ( Expertise Connect ) en hibrido. Desde Grupo Digital buscamos incorporar Technical Account Manager para soporte de Expertise Connect Idiomas inglés y español Funciones Technical Account Manager para soporte de Expertise Connect (Premium Support) Grupo Digital Somos un grupo de empresas tecnológicas formado actualmente por...
-
Technical Account Manager
hace 2 semanas
Madrid, Madrid, España Fortinet A tiempo completoTechnical Account ManagerFortinet is seeking a skilled Technical Account Manager to build long-term relationships with key enterprise customers. As a trusted advisor, you will develop a deep understanding of customer needs and provide technical guidance to optimize their return on investment.Key Responsibilities:Develop a deep understanding of customer...
-
Technical Account Manager
hace 2 semanas
Madrid, Madrid, España Fortinet A tiempo completoTechnical Account ManagerFortinet is seeking a skilled Technical Account Manager to build long-term relationships with key enterprise customers. As a trusted advisor, you will develop a deep understanding of customer needs and provide technical guidance to optimize their return on investment.Key Responsibilities:Develop a deep understanding of customer...
-
Technical Account Manager
hace 4 meses
Madrid, España Grupo Digital A tiempo completoTechnical Account Manager ( Expertise Connect ) en hibrido.Desde Grupo Digital buscamos incorporarTechnical Account Manager para soporte de Expertise ConnectIdiomas inglés y españolFuncionesTechnical Account Manager para soporte de Expertise Connect (Premium Support)Grupo DigitalSomos un grupo de empresas tecnológicas formado actualmente por unos 250...
-
Technical Account Manager
hace 23 horas
Madrid, España Fortinet A tiempo completoTechnical Account ManagerMadridMadrid, Community of Madrid, ES Fluency in Spanish and English is mandatoryIt is preferable that you are based close to a Fortinet office -locations include Madrid, Barcelona, Murcia, Seville, Bilboa- so you can work on a hybrid work model. We are also open to hearing from applicants from other areas in Spain or from other...
-
Technical Account Manager
hace 24 horas
Madrid, España Fortinet A tiempo completo.Technical Account ManagerMadridMadrid, Community of Madrid, ES Fluency in Spanish and English is mandatoryIt is preferable that you are based close to a Fortinet office -locations include Madrid, Barcelona, Murcia, Seville, Bilboa- so you can work on a hybrid work model. We are also open to hearing from applicants from other areas in Spain or from other...
-
Technical Account Manager
hace 3 semanas
Madrid, Madrid, España Global Blue A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Technical Account Manager to join our team at Global Blue. As a Technical Account Manager, you will be responsible for delivering Issuing Solutions implementation projects within scope, timeline, budget, and in compliance with our processes.Key ResponsibilitiesProject Implementation: Deliver...
-
Technical Account Manager
hace 3 semanas
Madrid, Madrid, España Global Blue A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Technical Account Manager to join our team at Global Blue. As a Technical Account Manager, you will be responsible for delivering Issuing Solutions implementation projects within scope, timeline, budget, and in compliance with our processes.Key ResponsibilitiesProject Implementation: Deliver...
-
Technical Account Manager
hace 4 meses
Madrid, España Ansys A tiempo completoWhen visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from...
-
Technical Account Manager
hace 2 semanas
Madrid, Madrid, España Fortinet A tiempo completoTechnical Account ManagerFortinet is seeking a skilled Technical Account Manager to build long-term relationships with key enterprise customers. As a trusted advisor, you will develop a deep understanding of customer business and technical needs to provide tailored technical support solutions.Key Responsibilities:Develop a deep understanding of customer...
-
Technical Account Manager
hace 2 semanas
Madrid, Madrid, España Fortinet A tiempo completoTechnical Account ManagerFortinet is seeking a skilled Technical Account Manager to build long-term relationships with key enterprise customers. As a trusted advisor, you will develop a deep understanding of customer business and technical needs to provide tailored technical support solutions.Key Responsibilities:Develop a deep understanding of customer...
-
Technical Account Manager
hace 1 mes
Madrid, España Fortinet A tiempo completo.Technical Account ManagerMadridMadrid, Community of Madrid, ES Fluency in Spanish and English is mandatory. It is preferable that you are based close to a Fortinet office - locations include Madrid, Barcelona, Murcia, Seville, Bilboa - so you can work on a hybrid work model. We are also open to hearing from applicants from other areas in Spain or from other...
-
Technical Account Manager
hace 1 mes
Madrid, España Fortinet A tiempo completoTechnical Account ManagerMadridMadrid, Community of Madrid, ES Fluency in Spanish and English is mandatory. It is preferable that you are based close to a Fortinet office - locations include Madrid, Barcelona, Murcia, Seville, Bilboa - so you can work on a hybrid work model. We are also open to hearing from applicants from other areas in Spain or from other...
-
Technical Account Manager
hace 1 mes
Madrid, España Fortinet A tiempo completoTechnical Account ManagerMadridMadrid, Community of Madrid, ESFluency in Spanish and English is mandatory.It is preferable that you are based close to a Fortinet office - locations include Madrid, Barcelona, Murcia, Seville, Bilboa - so you can work on a hybrid work model.We are also open to hearing from applicants from other areas in Spain or from other...
-
Senior Technical Account Manager
hace 5 días
Madrid, España Zero Hash A tiempo completo.About the roleThe Client Services team at Zero Hash acts as the customer's trusted advisor and partner, building and growing an ongoing healthy relationship with each customer. Team members are responsible for scoping out new opportunities, onboarding new business, managing customer relationships and upsells, customer experience, facilitating daily...
-
Technical Account Manager
hace 2 semanas
Madrid, Madrid, España Global Blue A tiempo completoAbout the Role**Job Summary**We are seeking a highly skilled and experienced Technical Account Manager to join our team at Global Blue. As a Technical Account Manager, you will be responsible for delivering Issuing Solutions implementation projects within scope, timeline, budget, and in compliance with the processes of Global Blue Professional Services.Main...
-
Technical Account Manager
hace 2 semanas
Madrid, Madrid, España Global Blue A tiempo completoAbout the Role**Job Summary**We are seeking a highly skilled and experienced Technical Account Manager to join our team at Global Blue. As a Technical Account Manager, you will be responsible for delivering Issuing Solutions implementation projects within scope, timeline, budget, and in compliance with the processes of Global Blue Professional Services.Main...
