Finance Service Delivery Manager

hace 2 semanas

Madrid, España Wella Company A tiempo completo

Function: Technology- Location: Madrid, MD, ES- Work Arrangement: Hybrid**ABOUT THE WELLA COMPANY**

Together, WE enable individuals to look, feel, and be their true selves.

Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.

**THE ROLE**

We are actively looking for IT Service Delivery Manager for Finance Apps. The ITSM will maintain 3rd party service level agreements, ensure service quality, and manage vendor relationships.

**KEY RESPONSIBILITIES**
- Interface between IT and business operations teams for Finance
- Act as IT operational expert and point of contact for all incidents and service request escalation.
- Make sure root cause analysis (RCA) is delivered for P1 Incidents and Problem records.
- Govern incidents (P1 - P4), problems and changes affecting R&D, HR and all Reporting domains and, where appropriate, find workarounds and interventions.
- Manage L1 Triage Apps support - cooperate with Vendors and Wella Application Owners
- Project Management - Act as IT Delivery Lead for the Small Enhancement portfolio following the IT Change Delivery Framework.
- SAP ECC (FSCM-RM, GL, AR, AP, FI, CO, VIM, MDG), EPM planning and management reporting, Kyriba - treasury and risk management,
- Cooperate with other IT functions, PMO and Finance business teams.
- Performs requirements definition and systems analysis within the Finance domain.
- Reviews SOWs and negotiates with vendors when required.
- Evaluate vendors and solutions.
- Ensures vendors develop and maintain appropriate documentation.
- Develops technical specifications and configuration guidelines.
- Assists in the development of requisite systems plans and technology architectures.
- Supports the relevant standards and methodologies.
- Design, configure, test, and implemented enhancements in the solutions when required.
- Ensures systems configurations are performed within the manufacturer guidelines to ensure supportability of the product.
- Provide regular reporting on service operations, KPIs / SLAs
- Schedule and coordinate regular Service Governance Review sessions.
- Pro-actively communicate to operation stakeholders i.e. business operation teams, IT operations and the IT leadership team.
- Participate in project meetings and provide operations input based on current demands/requirements.
- Ensures the usage of IT Best Practices.
- Ensures vendors develop and maintain appropriate documentation.
- Maintains state-of-the-art knowledge and skills in the assigned domain and researches and evaluates new-age systems solutions.

**QUALIFICATIONS**
The person must demonstrate skills in the following areas:

- +5 years of experience of managing 3rd party vendors in IT service delivery, contractual obligations, and service level agreements (SLAs), vendor performance and resolving relationship issues
- Strong experience of ITIL v4.0 IT Service Management framework.
- ITSM tools (ServiceNow) experience incl. service reporting requirement definition.
- Ability to understand user needs, expectations and impacts of any changes.
- Planning and analytical skills.
- Project Management qualification (e.g. PRINCE 2 Foundation) or willingness to take.
- English C1

**EEO OPPORTUNITIES**

We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.

We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results. EOE Minorities/Females/Protected Veterans/Disabled.

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