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Meeting, Events

hace 4 meses

Madrid, España JLL A tiempo completo

JLL supports the Whole You, personally and professionally.

We are looking for a Meeting, Events & Food Services Manager for our Integrated Facility Manager business line.
About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL

Role Purpose

The Meeting, Events & Food Services (MEFS) Manager role is primarily intended to ensure the high quality and consistent delivery of food services & meeting/events across various regions/sites. The MEFS Manager will have specific responsibility for the management of certain vendor relationships services across the area(s) and responsibility for ensuring that the IFM team is consistent in quality, delivery, solutions and all arrangements around meetings and events and food services provision. To achieve this, the MEFS Manager will work very closely with the EMEA Program Team and onsite delivery teams. The MEFS Manager is expected to seek and identify best practice from across the wider JLL and the Food services industry in order to grow and develop service delivery with the areas of responsibility.

What this job involves

**Overall responsibility for key vendor relationships**:
Management of the vendor relationship for employee catering services. Service provision includes:
Employee Dining
Barista Coffee Shop
Vendor Pop ups
Hospitality for Events (including external catering providers)

**Management of other vendor relationships such as**:
Coffee machine services
Vending machine services
Fruit/Milk (and other free issue items) vendor management
Various ancillary services under the scope of the contracts, including for example deep cleaning, which may change from time to time
Oversee the management of the in-house service meetings & events. Service provision includes:
Room Bookings
Hospitality ordering
Room Set-ups
Working closely with key groups and vendors, such as cleaning, security and AV (as above)
The MEFS Manager is responsible for ensuring that vendors are managed in line with the IFM vendor management process, and in accordance with contracts, measurable KPIs and SLAs.

In all instances, the MEFS Manager is responsible for working closely with the onsite delivery teams to ensure that:
Full compliance to EHS regulations is continuously achieved
Services are managed and delivered consistently across the portfolio of sites
New sites are seamlessly mobilised, working closely with the Sourcing Manager
Vendor is managed in line with the IFM vendor management process
Vendor is managed strictly in line with both IFM and client contract, and associated agreed SLAs and KPIs
Reporting flows through from the vendors to the IFM team in accordance with IFM and client requirements
Budgets and all financial requirements flow through from the vendors to the IFM team in accordance with IFM and client requirements
Key relationships are built with Facilities Managers, Assistant Facilities Managers, Soft/Hard Services Managers and EMEA Program Team in order to ensure delivery goals are met
Build a strong relationship with the onsite client
Support on RFP’s related to the MEF role
Create and maintain SOPs and SOWs for the catering division
Conduct audits (as above) quarterly across all catering areas

The Meeting, Events & Food Services Manager role will also be expected to ensure the consistency and quality of all other GREF (Global Real Estate & Facilities) mandated Hospitality services offered within the regions. For example:
Services/products offered in tea points
Provision of standard products in meeting rooms

Key Performance Indicators
SLA & KPI tracking systems (PPM and Critical PPM compliance measurement)
Response time to Service Requests within the Client’s severity requirements
Compliance with local Health and Safety regulations
Customer Satisfaction
Pursue continuous improvement
Ability to work in collaborative team environment
Vendor/contract management
Excellent verbal & written communication
High level of IT literacy
Strong communication skills
Practical experience in food services contract delivery
Demonstrates a good working knowledge of soft services
Ideally 6 years + exposure in Food or hospitality role within a large commercial organization.
Experience of owning facilities contracts and supplier/ contractor management
Experience of managing conferencing services essential
Experie