Agent Support Representative
hace 3 semanas
**Job Description and Qualifications**
En **Carburos Metálicos, grupo Air Products**, producimos y distribuimos gases industriales y medicinales. Los gases son esenciales para la vida: oxígeno para aplicaciones médicas, gases de alta pureza para análisis, CO2 para alimentación, hidrógeno para movilidad, acetileno para soldaduraAunque no lo veas, nuestros productos forman parte de tu día a día
Tenemos una misión: ofrecer un servicio excelente a nuestros clientes para hacer un mundo más productivo, sostenible y energéticamente eficiente, siendo la empresa más segura, más rentable y diversa del sector.
Somos más de 780 profesionales en España y actualmente buscamos incorporar un/a **Agent Support Representative**. Serás el punto de contacto principal para la gestión operacional y administrativa diaria del distribuidor. Tu principal responsabilidad será asegurar, mediante la coordinación entre los diferentes departamentos de la compañía, la rápida resolución de posibles incidencias de los distribuidores.
**Como Agent Support Representative, te encargarás de**:
- Gestión incidencias recibidas a través de QMS de precios, reclamaciones, contratos, ajuste saldo de tubos, modificación datos de clientes, entre otras.
- Apoyo y formación de diferentes herramientas / aplicaciones / procesos.
- Modificación de albaranes y archivo de contratos y documentos legales del distribuidor.
- Suministro de materiales de imagen corporativa - albaranes, contratos de botellas, bolsas de averiadas, catálogos, rotulación y cartelería, tarjetas de visita.
**¿Qué estamos buscando?**
- Excelentes habilidades de comunicación y relación interpersonal.
- Compromiso, orientación a resultados y con capacidad de influencia sobre los demás, además de orientación al cliente/distribuidor.
- Iniciativa propia, dinamismo y disciplina para cumplir con el acuerdo de servicio con el distribuidor.
- Capacidad para trabajar en equipo y habilidades de análisis para la detección y resolución de incidencias.
- Amplios conocimientos y experiência en SAP y MS Office.
- Idiomas: español nativo. Se valorarán positivamente portugués e inglés.
- **¿Por qué Carburos Metálicos?**
Creemos en la **igualdad** y trabajamos en un **entorno inclusivo**, en el que la voz de cada persona suma y se promueve la innovación y la formación para superar los retos a los que nos enfrentamos.
Sabemos que darás el máximo y por eso te ofrecemos conciliación, actividades destinadas a cuidar de tu bienestar y un paquete muy interesante de salario y beneficios. Podrás teletrabajar hasta 3 días por semana.
**Req No.**
- 43258BR
**Employment Status**
- Full Time
**Organization**
- Global Industrial Gases
**Business Sector / Division**
- Industrial Gases EMEA
**Region**
- Europe
**Country**
- Spain
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