Technology Customer Support Specialist with German
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MediaMarktSaturn has chosen Spain as the main Hub for their Digital Consultation Services . As Europe’s leading consumer electronics retailer, MediaMarktSaturn partners with the world’s top tech brands to bring customers the latest and most innovative solutions.
This is your opportunity to join a brand-new international team, help shape a growing business unit, and deliver cutting-edge support to customers through modern digital tools
Key languages :
- Excellent command of German
- Excellent command of any of these languages (Turkish/French/Polish/Dutch)
- Professional level of English
Main responsibilities :
- Communicate with customers via chat, video, and co-browsing tools
- Understand customer needs and recommend the ideal product through tailored solutions and expert advice
- Support customers with the initial setup and discovery of their new devices
- Identify opportunities for cross-selling and up-selling to maximize customer value
- Share responsibility for project KPIs through reporting and analysis
- Continuously develop your skills and contribute to training materials for the team
Core skills/experience :
- Passionate about Tech and Consumer Electronics (Entertainment and Audio/Video Electronics, IT and Computing Devices, Mobile Devices, Smart Home Solutions etc.)
- Previous Sales experience in Retail or Direct Sales (Consumer Electronics industry is a plus)
- Comfortable with digital communication tools and video calls
- Ability to build trust and connect with customers in a clear, empathetic, and professional way
- Willingness to work five days per week, from 10:00 to 19:00 (including Saturdays)
What's on offer :
- Fully remote position in Spain
- Competitive Salary of EUR 25,000 + EUR 5,000 bonus
- Permanent contract
- 10% discount on all the company’s products
- Languages Courses
- Medical insurance
Our recruitment process?
- Step 1: Interview with our Recruiter to learn more about you
- Step 2: Video Interview with the Team Manager and HR Manager
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