Head Of Customer Service
hace 3 semanas
From Nuclio Talent we are hiring a Head of Customer Service por one of the top fintechs companies based here in Barcelona. This position is crucial for driving significant improvements in the digital transformation of our services, optimizing customer service channels through new technologies, and incorporating artificial intelligence (AI) tools to enhance efficiency and customer satisfaction.Tasks :Lead and manage customer service operations, ensuring high quality and efficiency.Develop and maintain strategic relationships with key suppliers, ensuring service level agreements (SLAs) are met and exceeded.Identify, evaluate, and implement proposals for the digital transformation of customer service.Optimize customer service channels by incorporating new technologies and digital tools.Implement and manage AI tools to enhance operational efficiency and customer experience.Coordinate with various departments to ensure the alignment of digital transformation goals with business strategies.Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and ensure goal achievement.Supervise and train the customer service team on the use of new technologies and service practices.Stay updated on trends and best practices in digital transformation and customer service.Requirements :Bachelor's degree in Business Administration, Engineering, Information Technology, or a related field.Minimum of 5 years of experience in vendor and customer service management, preferably in the acquiring and payment processing sector. Proven experience in digital transformation projects, including the implementation of new technologies and AI tools.Deep understanding of current practices and trends in customer service and digital transformation.Ability to manage multiple projects simultaneously and work under pressure.Excellent communication skills and ability to work as part of a team.Results-oriented with a proactive approach to problem-solving.Advanced proficiency in both spoken and written English.We offer:Competitive salary package, up to 50.000€ + bonus.Career path and continuous development.If you are interested, do not hesitate in contacting me to: ******#J-18808-Ljbffr
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Head of Customer Service
hace 3 meses
Barcelona, España North Search A tiempo completo**Head of Customer Service** At North Search, a pioneering global talent consultancy, we partner with evolving industries to foster a robust and innovative talent landscape. Our client, a leading company in the industrial sector, is entering a period of significant growth and transformation. In line with their ambitious goals, we are seeking an innovative,...
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Head of Customer Service
hace 3 meses
Barcelona, España Netenders Holding A tiempo completoAre you a dynamic leader with a passion for delivering exceptional customer experiences? Are you experienced in call center management and ready to lead our customer service and logistics teams to new heights? If so, we invite you to become a key driver of customer satisfaction and operational excellence as the **Head of Customer Service**. As the **Head of...
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Head Of Customer Service Emeac
hace 2 semanas
Barcelona, España Galderma Services Spain, S.L. A tiempo completo.Head of Customer Service EMEACWith a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that spans the full spectrum of the fast-growing dermatology...
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Head Of Customer Service Emeac
hace 2 semanas
Barcelona, España Galderma A tiempo completo.With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that spans the full spectrum of the fast-growing dermatology market through Injectable...
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Head of Customer Service EMEAC
hace 4 días
Barcelona, Barcelona, España Galderma Services Spain A tiempo completoJob Title: Head of Customer Service EMEACLocation: Barcelona, Spain (hybrid)About Us: Galderma Services Spain is a leading dermatology company dedicated to advancing dermatology for every skin story. With a unique legacy in dermatology and decades of cutting-edge innovation, we deliver an innovative, science-based portfolio of premium flagship brands and...
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Head of Customer Service EMEAC
hace 3 días
Barcelona, Barcelona, España Galderma Services Spain A tiempo completoJob Title: Head of Customer Service EMEACLocation: Barcelona, Spain (hybrid)About Us: Galderma Services Spain is a leading dermatology company dedicated to advancing dermatology for every skin story. With a unique legacy in dermatology and decades of cutting-edge innovation, we deliver an innovative, science-based portfolio of premium flagship brands and...
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Head Of Customer Service Emeac
hace 3 meses
Barcelona, España Galderma Services Spain, S.L. A tiempo completoHead of Customer Service EMEAC page is loaded Head of Customer Service EMEAC Apply locations Barcelona posted on Posted Yesterday job requisition id JR009313 With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative,...
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Head Of Customer Service Emeac
hace 3 meses
Barcelona, España Galderma Services Spain, S.L. A tiempo completoHead of Customer Service EMEAC page is loaded Head of Customer Service EMEAC Apply locations Barcelona posted on Posted Yesterday job requisition id JR009313 With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative,...
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Head Of Customer Service Emeac
hace 3 meses
Barcelona, España Galderma A tiempo completo.With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that spans the full spectrum of the fast-growing dermatology market through Injectable...
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Head Of Customer Service Emeac
hace 4 semanas
Barcelona, España Galderma A tiempo completo.With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that spans the full spectrum of the fast-growing dermatology market through Injectable...
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Head Of Customer Service Emeac
hace 4 semanas
Barcelona, España Galderma A tiempo completo.With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that spans the full spectrum of the fast-growing dermatology market through Injectable...
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Head Of Customer Service
hace 2 semanas
Barcelona, España Patricia de Loro Le Discot - Head at Amazon Business EU ... A tiempo completoFrom Nuclio Talent we are hiring aHead of Customer Servicepor one of the topfintechscompanies based here in Barcelona.This position is crucial for driving significant improvements in the digital transformation of our services, optimizing customer service channels through new technologies, and incorporating artificial intelligence (AI) tools to enhance...
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Head of Customer Experience
hace 3 días
Barcelona, Barcelona, España Patricia de Loro Le Discot - Head at Amazon Business EU ... A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Head of Customer Experience to lead our customer service operations and drive significant improvements in our digital transformation. As a key member of our team, you will be responsible for optimizing customer service channels through new technologies and incorporating artificial intelligence (AI)...
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Head of Customer Experience
hace 3 días
Barcelona, Barcelona, España Patricia de Loro Le Discot - Head at Amazon Business EU ... A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Head of Customer Experience to lead our customer service operations and drive significant improvements in our digital transformation. As a key member of our team, you will be responsible for optimizing customer service channels through new technologies and incorporating artificial intelligence (AI)...
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Head Of Customer Service Emeac
hace 2 semanas
Barcelona, España Galderma Services Spain, S.L. A tiempo completoHead of Customer Service EMEAC With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that spans the full spectrum of the fast-growing dermatology...
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Head Of Customer Service Emeac
hace 3 meses
Barcelona, España Galderma A tiempo completoWith a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that spans the full spectrum of the fast-growing dermatology market through Injectable...
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Head Of Customer Service Emeac
hace 3 meses
Barcelona, España Galderma A tiempo completoWith a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries.We deliver an innovative, science-based portfolio of premium flagship brands and services that spans the full spectrum of the fast-growing dermatology market through Injectable...
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Head of Customer Service Emeac
hace 3 meses
Barcelona, España Galderma A tiempo completoWith a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that spans the full spectrum of the fast-growing dermatology market through Injectable...
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Head Of Customer Service Emeac
hace 2 semanas
Barcelona, España Galderma A tiempo completoWith a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that spans the full spectrum of the fast-growing dermatology market through Injectable...
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Head of Customer Service EMEAC
hace 3 meses
Barcelona, España Galderma A tiempo completoDescription As Head of Customer Service EMEAC you will be responsible for leading and managing the customer service operations to ensure premium service delivery and customer satisfaction within the EMEAC Northern and Southern clusters. You will play a crucial role in enhancing customer experience, building strong processes and systems, continuously...