Customer Success Coordinator

hace 2 semanas

Barcelona, España Ecovadis Germany Gmbh A tiempo completo

.Customer Success Coordinator - French and German SpeakerFull-timeWork smart, have fun and make an impactOur purpose is to guide all companies toward a sustainable world.EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology.We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people.EcoVadis is looking for a Customer Success Coordinator, driven by sustainability, to join our Southern Europe team in Barcelona, bringing energy and passion in a positive environment to manage the success of EcoVadis' customers. Our mission is to inspire and empower our customers to create sustainable impact by enabling them to set, fulfill and continuously expand their ambition.Your primary responsibility is to act as a facilitator of your customers' successful program implementation and to accompany them to solidly adjust their existing processes to reflect an enhanced perspective of sustainable and impactful business outcomes. Your tasks will include (but will not be limited to):Empower customers on their program implementation.Assist with creating powerful communication to internal stakeholders (buyers) and suppliers.Help them identify appropriate actions towards their target achievement.Deliver training sessions for relevant customer stakeholders (buyers).Enable customers to monitor their performance and progress through relevant program KPIs.Reach their pre-defined strategic goals through operational excellence.Increase the adoption of the subscribed solution(s) amongst the clients' stakeholder community.Manage enablement of stakeholders with regards to program, strategic goals and operational implementation.Help customers to take all relevant benefit from the customization options of their solution to best reflect their context and serve their purpose.Represent the customer voice within EcoVadis to adapt tools and processes to customer needs.Create models to answer current business questions; validate and understandthe conclusions.Contribute to the development of EcoVadis services and maintain a positive atmosphere through teamwork and best practices sharing.Minimum Requirements:2+ years successful customer support experience with large accounts acquired in a fast-paced environment.Preferably Bachelor's degree with a focus on sustainability, supply chain or business.Fluency in English (reading, writing and speaking) is essential.Fluency in French and German is required.Demonstrate analytical skills and attention to detail - strong Excel skills.Familiarity with summarizing data into insights for customer presentations using PPT or Slides.Proficiency in G-Suite applications and other tools such as Salesforce or Wrike is a plus

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