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Scheduling Success Coordinator – SpainAgilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us.
We are currently looking for a Scheduling Success Coordinator to join our team and support our clients and engineers in Barcelona
As a Scheduling Coordinator you will act as the first point of contact and deliver high standard customer satisfaction in a demanding work environment. The successful candidate will manage high volume phone calls and emails, while working to agreed service levels and have the ability to analyze and resolve issues and multi-task at the same time. Liaise with internal and external customers and understand their needs, respond to contractual times and resolve any occurring issues will also be a part of the day-to-day tasks.
Your objectives will be:Effective scheduling and optimization of Agilent Field System Engineers and Alternate Service Partner's for installation, repair, and maintenance services, for instruments at customer sitesOptimally manage communications with the customer and internal team membersPrioritization of customer onsite response times, in alignment with customer expectations and Agilent measuresBuild strong relationship with our internal business partners to strengthen our ability to deliver a superior customer experience. Business partners include Customer Service Organization, Global Customer Field Solutions, Instrument Sales, Contract Sales & the Business CenterProactively manage resource shortages, in cooperation with the Service Business ManagerQualificationsSpanish/English language proficiency required.Experience working in customer service, administration, or project managementStrong planning and organizational skills, and high attention to detailAbility to thrive in a dynamic and fast paced environmentProactive attitude and an ability to generate ideasEffective communication and interpersonal skills, with a focus on being able to provide effective and timely communicationsWhat we offer:Agilent offers a competitive compensation and benefits package, as well as core global benefits to all staff - but in addition to these, the Spanish business offers:
Agilent Result BonusHealth insuranceInternal and external training opportunitiesLunch vouchersGym FundingFlexibility to work remotely two days a weekTravel RequiredNo
ScheduleFull time
ShiftDay
DurationNo End Date
Job FunctionServices & Support
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
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