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Cluster It Site Delivery Manager South Europe
hace 3 meses
Hitachi Energy Transformers - Business Solutions IT Organization is seeking a Cluster IT Site Delivery Manager for South Europe who will provide overall service delivery to the site to drive value and business growth to the business.
Job Role Overview:
AsSite IT Service Delivery Manager (SDM),youare responsible for building and providing specific ITSolutions/Services interfacing the business, consulting with the Site BU leads, business application owners and IT stakeholders on IT-related topics.
Role is responsible for ensuring all IT infrastructure and applications are delivered to the site as well as management of Ticket Management and Escalations.
The Site IT SDM is the key point of escalation and is accountable for local business relationship managementfor IT service performance; you are responsible for aggregating demand for new and improved IT services required by the business and ensuring overall business satisfaction with ITservices.
In this role, you lead site IT professionals, managing vendor relationships, and ensuring that service delivery processes and procedures are followed to meet the organization's objectives.
Your Responsibilities
• Manage the Site IT team/ resources in the factory or Hitachi Energy site
• Act as a point of contact for IT supplier and CDC teams for IT related topics
• Ensure the Ticket Mgt, Ticket Triage and Escalation
• Provide Infrastructure support/ delivery onsite
• Maintain Governance and security onsite
• Collect and manage the demand business requirements for factory / office
• Provide a first line support and governance for applications
• Ensure OT Asset IT/OT Cybersecurity operational management
• Ensure First response for Cybersecurity emergency
• Plan and manage factory/ site IT Budget and cost control
• Ensure Machine Connectivity with network core switches.
• Manage specific applications and vendor coordination on software and network connectivity. (PLC programming out of scope)
• Ensure access to relevant applications for the factory or Hitachi Energy site
• Ensures (with HR support) that the area of responsibility is properly organized, staffed, skilled and directed.
• Guides, motivates and develops direct and indirect subordinates within HR policies, for the benefit of both company and the employee
• Factory/ Site IT Site Delivery Managers- Work Onsite to the site or factory your assigned to full time.
Your Experience:
• Bachelor's degree in Comupter Science or Engineering preferred, or 10+ years of experience in Information Systems.
• 5+ years prior experience in IT
• 2+ years prior experience in ITmanagement role
• Fluent English communication skills & good local language skills of the major country of responsibility
• 2 years of experience in project management of complex global projects.
• Experience in process management, business process improvement, business process management, or value stream mapping.
• Experience with manufacturing operations methods, process, and change management is an advantage.
• Experience in complex stakeholder scenarios, cross-functional problem solving and advanced understanding of IT procedures and policies, together with end-to-end business processes knowledge.
• Flexibility to manage multiple shifts of IT resources in a factory environment.
Tools:
• SNOW Service Now Enterprise IT Management Platform.
• Information/Data & Analytics/Business Intelligence
Job type Full time
Experience Management
Job function IT, Telecom & Internet
Contract Regular
Publication date 2024-06-24
Reference number R0054804
About Hitachi Energy Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.
We employ more than 40,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.
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