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.Our mission ? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 450,000 customers. Thanks to our wonderful team of 1,400+ Qontoers, we also made it to the LinkedIn Top Companies French rankingOur values:Customer focus | Prioritize customers in everything you doOwnership | Own your part, get things doneTeamwork | Make (team)work easyMastery | Continuously raise the barIntegrity | Always do what's right, and respect peopleOur beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.Discover the steps we took to create a discrimination-free hiring process .Join our Regate Business Unit as a Customer Success Manager to empower and expand our client base in Spain, focusing on accounting experts and SMEs with 50+ employees.In collaboration with Maelle Cherubin, you will be pivotal in localizing processes and scaling our operations in this vibrant market.As a Customer Success Manager for our Regate Business Unit, you will:- Onboard and fully train new clients, ensuring they derive maximum value from our products.- Serve as the main point of contact for operational support, resolving issues swiftly and effectively.- Recognize and capitalize on upselling opportunities, enhancing client engagement and product utilization.- Customize and enhance operational processes to fit the unique needs of the Spanish market.- Collaborate closely with the Sales, Product, and Operations teams to align strategies and optimize client satisfaction.What you can expect:Rapidly growing Spanish market with recent strategic partnerships.Autonomy, innovation, and customer-centric processes.- Successful integration and partnership with Sage Despachos.About your future manager:Maëlle is a manager that fosters autonomy and problem-solving among her teams. She encourages her teams to proactively identify areas for improvement in current processes and to share their ideas and best practices. Joining Maëlle's team, you will have the opportunity to work with driven people managing every aspect of the customer post-sales lifecycle, as well as with other verticals like Sales and Product.About You:Experience: you have at least 3 years of experience in total in a customer oriented role. If possible, with one significant experience as a Key Account Manager/ Customer Success and/or Customer Care
