Customer Care, Italian Market

hace 7 días

Barcelona, España The Knot Worldwide A tiempo completo

INFORMAZIONI SUL RUOLO E SUL TEAM: Siamo una squadra giovane, creativa e appassionata.
Questa è il segreto del nostro successo: lavoriamo molto, impariamo ogni giorno qualcosa e soprattutto amiamo il nostro lavoro.
Il nostro entusiasmo è contagioso e si trasmette ai nostri sposi, alle aziende e a tutti i protagonisti che fanno parte con noi di questa incredibile avventura.
Cerchiamo una persona da inserire all'interno del nostro Team di Customer Care per il portale italiano matrimonio.com.
Il dipartimento di Customer Care ha un ruolo chiave per noi, il candidato ideale deve avere esperienza in Customer Care (Chiamate in uscita e e-mail), uno spiccato senso critico, abilità nel gestire contemporaneamente diverse priorità ed essere una persona proattiva in grado di apportare soluzioni.
RESPONSABILITÀ: * Gestione clienti Premium: supporto post-vendita, fidelizzazione, formazione e assistenza personalizzata di qualità * Supporto telefonico con chiamate in uscita e via e-mail ai clienti Premium del portale Matrimonio.com * Interfaccia e confronto con altri reparti e aree dell'azienda per la risoluzione e la gestione di problematiche legate ai clienti Premium e ottima capacità di gestione delle obiezioni.
CANDIDATI DI SUCCESSO HANNO: * Madrelingua italiana (i nostri clienti sono aziende italiane) * Ottima padronanza della lingua italiana (scritta e parlata) * Esperienza nell'ambito dell'attenzione al cliente (almeno 2 anni) e capacità di effettuare chiamate; ottime capacità comunicative * Conoscenza di internet e del pacchetto Office * Organizzazione, orientamento al risultato e al dettaglio, solida etica del lavoro * Curiosità, perspicacia e precisione sono qualità che apprezziamo particolarmente assieme a flessibilità e capacità di adattamento * Siamo una grande squadra e cerchiamo persone in grado di integrarsi con energia, positività e motivazione al nostro team.
COSA OFFRIAMO * Uffici nel centro di Barcellona * Contratto TEMPORALE * Assicurazione medica privata (dopo il primo anno) * Formazione e crescita professionale * Multinazionale leader nel settore, ambiente giovane e multiculturale * Eventi d'impresa e gruppi di interesse extra lavoro... Work hard, play hard

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