Technical Customer Support
hace 1 mes
Who are we? Equinix is the world's digital infrastructure company, operating 220+ data centers across the globe and providing interconnections to all the key clouds and networks. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 1,800+ networks and 2,900+ cloud and IT service providers in 26 countries spanning five continents.In 2021 Equinix became a Fortune 500 company. A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. That is foundational to our core values as a company and is vital to our success.Technical Customer Support Position The Technical Customer Support position is an experienced professional that provides ongoing technical customer account support while working on diverse problems. They focus on mid/large strategic customer accounts to ensure the investment value of Equinix services, onboard and advise customers during installations and configurations, engage managed service offerings, train customers on technical product topics (including new features and capabilities), and serve as a seasoned technical advocate for assigned customer accounts.Responsibilities Adoption and Implementation: Uses seasoned technical experience to understand the customers' needs and resolves customer business challenges as they relate to their technical environment and their usage of Equinix products and services.Advocacy and Support: A specialist advisor supporting diverse technical customer queries, such as: when and how to consider expanding their platform, how to adopt new features, and when to upgrade software and/or hardware.Solution Review and Consultancy: Serves as a primary focal point for experienced technical inquiries, ideas, and issues.Engagement and Learning: Shares knowledge and best practices with customers.Best Practice Development: Gathers customer feedback and translates the business needs into effective recommendations for specialized level product organization.Collaboration / Communication: Assists account teams in efforts to maintain existing customer relationships and identify new opportunities.Subject Matter Expertise: Demonstrates specialized knowledge of Equinix virtual products to design, build, and troubleshoot diverse customer deployments.Relationship Management: Builds strong working relationships with technical counterparts while supporting niche customer accounts in their use of digital products.#J-18808-Ljbffr
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Technical Support Specialist
hace 7 días
Madrid, Madrid, España Technical Concept GmbH A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Technical Concept GmbH. As a Technical Support Specialist, you will be responsible for providing expert technical support to our customers, troubleshooting and resolving complex software issues, and collaborating with our engineering team to provide solutions.Key...
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Technical Support Specialist
hace 7 días
Madrid, Madrid, España Technical Concept GmbH A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Technical Concept GmbH. As a Technical Support Specialist, you will be responsible for providing expert technical support to our customers, troubleshooting and resolving complex software issues, and collaborating with our engineering team to provide solutions.Key...
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Technical Support Specialist
hace 1 semana
Madrid, Madrid, España Technical Concept Gmbh A tiempo completoAbout UsWe're a leading technology company, Technical Concept Gmbh, that specializes in developing innovative solutions for the fast-paced digital world. Our product, Redis, is a high-performance database used by thousands of worldwide customers.About the RoleWe're seeking a skilled Technical Support Engineer to join our Unicorn Pre-IPO Global Customer...
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Technical Support Specialist
hace 1 semana
Madrid, Madrid, España Technical Concept Gmbh A tiempo completoAbout UsWe're a leading technology company, Technical Concept Gmbh, that specializes in developing innovative solutions for the fast-paced digital world. Our product, Redis, is a high-performance database used by thousands of worldwide customers.About the RoleWe're seeking a skilled Technical Support Engineer to join our Unicorn Pre-IPO Global Customer...
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Technical Support Specialist
hace 1 semana
Madrid, Madrid, España Software & Support Media Gmbh A tiempo completoAbout UsSoftware & Support Media GmbH is a leading provider of innovative software solutions. We empower businesses to thrive in a rapidly changing world by delivering cutting-edge technology and exceptional support.Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you...
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Technical Support Specialist
hace 1 semana
Madrid, Madrid, España Software & Support Media Gmbh A tiempo completoAbout UsSoftware & Support Media GmbH is a leading provider of innovative software solutions. We empower businesses to thrive in a rapidly changing world by delivering cutting-edge technology and exceptional support.Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you...
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Technical Support Specialist
hace 1 semana
Madrid, Madrid, España Software & Support Media GmbH A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Software & Support Media GmbH. As a key member of our Unicorn Pre-IPO Global Customer Technical Support Team, you will play a critical role in helping our customers overcome complex technical issues.Key ResponsibilitiesCollaborate with customers to troubleshoot and...
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Technical Support Specialist
hace 1 semana
Madrid, Madrid, España Software & Support Media GmbH A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Software & Support Media GmbH. As a key member of our Unicorn Pre-IPO Global Customer Technical Support Team, you will play a critical role in helping our customers overcome complex technical issues.Key ResponsibilitiesCollaborate with customers to troubleshoot and...
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Technical Customer Support Specialist
hace 2 semanas
Madrid, Madrid, España Northreach A tiempo completoWe are seeking a skilled Technical Customer Support Specialist to join our team at Northreach. As a Technical Customer Support Specialist, you will be responsible for providing exceptional support to our VIP customers through various communication channels.Key Responsibilities:Engage with VIP customers to address their technical inquiries and provide...
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Technical Customer Support Specialist
hace 2 semanas
Madrid, Madrid, España Northreach A tiempo completoWe are seeking a skilled Technical Customer Support Specialist to join our team at Northreach. As a Technical Customer Support Specialist, you will be responsible for providing exceptional support to our VIP customers through various communication channels.Key Responsibilities:Engage with VIP customers to address their technical inquiries and provide...
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Technical Support Customer Advocate
hace 1 semana
Madrid, Madrid, España Entrust Datacard A tiempo completoAbout Entrust DatacardEntrust Datacard is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings.Our MissionWe empower organizations to serve and safeguard citizens, employees, and consumers by providing secure identity solutions.Our ValuesWe value diversity and inclusion, and...
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Technical Support Customer Advocate
hace 1 semana
Madrid, Madrid, España Entrust Datacard A tiempo completoAbout Entrust DatacardEntrust Datacard is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings.Our MissionWe empower organizations to serve and safeguard citizens, employees, and consumers by providing secure identity solutions.Our ValuesWe value diversity and inclusion, and...
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Technical Support Engineer
hace 4 semanas
Madrid, España Software & Support Media Gmbh A tiempo completo.Who we areWe're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you're welcome.) At Redis, you'll work with the fastest, simplest technology in the business—whether you're building it, telling its story, or selling it to our 10,000+...
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Technical Support Specialist
hace 1 semana
Madrid, Madrid, España Technical Concept Gmbh A tiempo completoAbout UsWe're a leading technology company, Technical Concept Gmbh, that specializes in building innovative solutions for the modern world. Our product, Redis, is a high-performance database used by thousands of customers worldwide.About the RoleWe're seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be...
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Technical Support Specialist
hace 1 semana
Madrid, Madrid, España Technical Concept Gmbh A tiempo completoAbout UsWe're a leading technology company, Technical Concept Gmbh, that specializes in building innovative solutions for the modern world. Our product, Redis, is a high-performance database used by thousands of customers worldwide.About the RoleWe're seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be...
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Technical Customer Support Specialist
hace 1 semana
Madrid, Madrid, España Accelya A tiempo completo**Job Summary**Accelya is seeking a highly skilled Technical Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and issues are resolved in a timely and professional manner.**Key Responsibilities:**Handle customer inquiries...
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Technical Customer Support Specialist
hace 1 semana
Madrid, Madrid, España Accelya A tiempo completo**Job Summary**Accelya is seeking a highly skilled Technical Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and issues are resolved in a timely and professional manner.**Key Responsibilities:**Handle customer inquiries...
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Customer Support Specialist
hace 1 semana
Madrid Centro, Madrid, España Biomérieux A tiempo completoAbout the RoleBioMérieux, a world leader in in vitro diagnostics, is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our global support network, you will provide technical expertise and support to customers worldwide.Key ResponsibilitiesTechnical Support: Provide remote technical support and services, including...
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Customer Support Specialist
hace 1 semana
Madrid Centro, Madrid, España Biomérieux A tiempo completoAbout the RoleBioMérieux, a world leader in in vitro diagnostics, is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our global support network, you will provide technical expertise and support to customers worldwide.Key ResponsibilitiesTechnical Support: Provide remote technical support and services, including...
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Technical Customer Support Agent
hace 1 semana
Madrid, España Northreach A tiempo completoWe are working with an international Mobile Phone Manufacturer to search for a Technical Customer Support Agent to provide exceptional support through both phone and email channels to VIP Customers. Every day will bring new challenges and opportunities to showcase your technical expertise and problem-solving skills. What You'll Do: Engage with VIP...
