It Service Management
hace 2 días
.We are looking for an IT Operations Specialist in IT Service Management.Position SnapshotType of Contract: PermanentType of work: HybridWork Language: Fluent Business EnglishPosition SummaryThe IT Service Excellence Operations Specialist is primarily responsible for regional IT Service Management practices and processes, focusing on ITIL processes in Incident, Request, Knowledge, Problem, and Experience Management.This role will also engage in various projects related to ITSM services and products, collaborating with the product owner on the design and implementation of the process, monitoring compliance, and driving Service Review KPIs and Reporting for all in-scope Products & Regions.Responsibilities include:Managing the Service Experiences AG ticket queues to ensure proactive management of tickets.Acting as the point of contact for incoming queries, requests, and escalations related to operational tools such as Service Now.Tracking results and performing analysis for the RUN IT Objectives for EUR.Collaborating with IT Service Management and Product teams to understand results, develop action plans, and drive improvement.Training new starters within IT Service Excellence on key activities, processes, and ways of working.Acting as the SPOC for ITSM Tech leads to assist in communication and delivery of new product features into the EUR zone.A day in the life of...Leading the Market connect Forums for zone EUR.Being the Regional escalation SPOC for ITSM.Driving to achieve the RUN IT Objectives.Measuring process adherence through KPIs.Ensuring target resolution times are met.Supporting the development and maintenance of IT Service Management processes and supporting documentation.Identifying training requirements for the process and tools (Service Now).Delivering training to all organizations contemplated by the process.Acting as the control point for process and quality controls within process deliverables.Ensuring the production of required management reports.Recommending changes to the design and scope of the process when required.Addressing and resolving issues with process operation and execution with the process owner.Guiding and assisting support group staff in developing and delivering workarounds and resolutions.Acting as a mentor and coach for IT Service Management processes.Qualifications:Preferred experience and certification in ITIL practices.Preferred experience with ServiceNow and AI capabilities.Experience:Minimum 8 years in Service Management.Managing operations for IT Service Management Processes and coordinating governance activities with IT suppliers for large-scale IT sustain organizations.Significant service delivery experience within complex, global organizations with the ability to influence and consult in an IT Service Management environment.What will make you successful:In-depth knowledge of the services that IT delivers to receivers.Knowledge of the service management tool (Service Now) used to support the process
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It Service Management
hace 2 días
Barcelona, España Nestlé Sa A tiempo completoWe are looking for an IT Operations Specialist in IT Service Management.Position Snapshot Type of Contract: PermanentType of work: HybridWork Language: Fluent Business EnglishPosition Summary The IT Service Excellence Operations Specialist is primarily responsible for regional IT Service Management practices and processes, focusing on ITIL processes in...
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It Service Management
hace 2 días
Barcelona, España Nestlé Sa A tiempo completoWe are looking for an IT Operations Specialist in IT Service Management.Position Snapshot Type of Contract: Permanent Type of work: Hybrid Work Language: Fluent Business English Position Summary The IT Service Excellence Operations Specialist is primarily responsible for regional IT Service Management practices and processes, focusing on ITIL processes in...
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It Service Management
hace 2 días
Barcelona, España Nestlé Sa A tiempo completoWe are looking for an IT Operations Specialist in IT Service Management.Position SnapshotType of Contract: PermanentType of work: HybridWork Language: Fluent Business EnglishPosition SummaryThe IT Service Excellence Operations Specialist is primarily responsible for regional IT Service Management practices and processes, focusing on ITIL processes in...
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IT Service Management
hace 4 días
Barcelona, España Nestlé SA A tiempo completoWe are looking for an IT Operations Specialist in IT Service Management.Position SnapshotType of Contract: PermanentType of work: HybridWork Language: Fluent Business EnglishPosition SummaryThe IT Service Excellence Operations Specialist is primarily responsible for regional IT Service Management practices and processes, focusing on ITIL processes in...
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It Service Management
hace 2 días
Barcelona, España Nestlé A tiempo completoWe are looking for an IT Operations Specialist in IT Service ManagementPosition SnapshotLocation: Nestlé Global Tech Hub in Barcelona, SpainType of Contract: PermanentType of work: HybridWork Language: Fluent Business EnglishPosition SummaryIT Service Excellence Operations Specialist is primarily responsible for regional IT Service Management practises and...
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It Service Management
hace 2 días
Barcelona, España Nestlé A tiempo completoWe are looking for an IT Operations Specialist in IT Service Management Position Snapshot Location: Nestlé Global Tech Hub in Barcelona, Spain Type of Contract: Permanent Type of work: Hybrid Work Language: Fluent Business English Position Summary IT Service Excellence Operations Specialist is primarily responsible for regional IT Service Management...
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It Service Management
hace 2 días
Barcelona, España Nestlé A tiempo completoWe are looking for an IT Operations Specialist in IT Service ManagementPosition Snapshot Location: Nestlé Global Tech Hub in Barcelona, SpainType of Contract: PermanentType of work: HybridWork Language: Fluent Business EnglishPosition Summary IT Service Excellence Operations Specialist is primarily responsible for regional IT Service Management practises...
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IT Service Management
hace 9 horas
Barcelona, España Nestlé SA A tiempo completoWe are looking for an IT Operations Specialist in IT Service Management.Position SnapshotType of Contract: PermanentType of work: HybridWork Language: Fluent Business EnglishPosition SummaryThe IT Service Excellence Operations Specialist is primarily responsible for regional IT Service Management practices and processes, focusing on ITIL processes in...
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IT Service Management Specialist
hace 1 semana
Barcelona, Barcelona, España Novartis Farmacéutica A tiempo completoJob OverviewWe are seeking a highly skilled and motivated individual to fill the position of IT Service Management Specialist. In this role, you will be responsible for driving holistic IT service management, encompassing all ITIL processes, service operations, operational quality management, continual service improvement, and supplier operational...
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IT Service Management Specialist
hace 3 semanas
Barcelona, Barcelona, España Novartis A tiempo completoJob DescriptionWe are seeking a highly skilled and motivated IT Service Management Specialist to drive holistic IT service management, encompassing all ITIL processes, service operations, operational quality management, continual service improvement, and supplier operational governance.Key ResponsibilitiesGovern the service operations, service transition,...
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IT Service Management Leader
hace 4 semanas
Barcelona, Barcelona, España Novartis A tiempo completoJob DescriptionNovartis is seeking a highly skilled IT Service Management Specialist to drive holistic IT service management across all ITIL processes, service operations, operational quality management, continual service improvement, and supplier operational governance.Main Responsibilities:Drive IT service management across ITIL processes, service...
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IT Service Management Specialist
hace 4 semanas
Barcelona, Barcelona, España Novartis A tiempo completoJob Summary:Novartis is looking for a skilled IT Service Management Specialist to join our team in Barcelona. As a key member of our IT organization, you will be responsible for driving holistic IT service management, encompassing all ITIL processes, service operations, operational quality management, continual service improvement, and supplier operational...
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IT Service Management Expert
hace 1 semana
Barcelona, Barcelona, España Novartis Farmacéutica A tiempo completoAbout the RoleWe are seeking a highly skilled IT Service Management Specialist to drive holistic service management across all ITIL processes, service operations, operational quality management, and continual service improvement.As an IT Service Manager, you will be responsible for governing service operations, ensuring standardized services, processes, and...
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IT Service Management Specialist
hace 4 semanas
Barcelona, Barcelona, España Healthcare Businesswomen'S Association A tiempo completoJob Description SummaryBarcelona (Hybrid)We are seeking a skilled IT Service Management Specialist to drive holistic IT service management, encompassing all ITIL processes, service operations, operational quality management, continual service improvement, and supplier operational governance.Major Accountabilities:Deliver IT Service Management for specific...
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IT Service Management Specialist
hace 2 semanas
Barcelona, Barcelona, España Mygwork A tiempo completo**IT Service Management Specialist Role Summary:**We are seeking a highly skilled and motivated IT Service Management Specialist to drive holistic IT service management, encompassing all ITIL processes, service operations, operational quality management, continual service improvement, and supplier operational governance.**Key Responsibilities:**Govern...
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It Service Continuity Management Expert
hace 2 meses
Barcelona, España Axa A tiempo completo.YOUR MISSIONPromote Group Operational Resilience vision and ambition for sounding practice implemented at Entities, and act as catalyzer for cultural change on traditional IT Service Continuity and IT Resilience topics.As specialist, contribute to the implementation of the Group's Operational Resilience, IT Service Continuity Management, and IT Resilience...
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It Service Continuity Management Expert
hace 1 mes
Barcelona, España Axa A tiempo completo.YOUR MISSION: Promote Group Operational Resilience vision and ambition for sound practice implemented at Entities, and act as a catalyst for cultural change on traditional IT Service Continuity and IT Resilience topics. As a specialist, contribute to the implementation of the Group's Operational Resilience, IT Service Continuity Management, and IT...
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IT Service Management Specialist
hace 7 días
Barcelona, Barcelona, España Healthcare Businesswomen'S Association A tiempo completoJob OverviewWe are seeking a skilled IT Service Management Specialist to drive holistic IT service management and contribute to enabling operational excellence and continuous improvement in the Service quality across TT.About UsNVA is a leading healthcare company that aims to improve and extend people's lives. We believe that our associates are key to...
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IT Service Management Expert
hace 1 semana
Barcelona, Barcelona, España Novartis Farmacéutica A tiempo completoCompany Overview: Novartis Farmacéutica, a leading pharmaceutical company, is seeking an IT Service Management Expert to drive holistic IT service management across all ITIL processes. Salary: The estimated annual salary for this role in Spain (Barcelona - Hybrid) ranges from €75,000 to €95,000, depending on experience.Job Description:In this role, you...
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IT Service Continuity Management Specialist
hace 1 mes
Barcelona, Barcelona, España Axa A tiempo completoJob SummaryAs an IT Service Continuity Management Specialist at Axa, you will play a key role in promoting the Operational Resilience, IT Service Continuity Management, and IT Resilience Group strategies as part of the business resilience model for the Group. You will support the Group IT Service Continuity Management lead in the implementation of the Group...
