Language Quality Manager

hace 3 semanas


Málaga, España Welocalize A tiempo completo

As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Overview The Language Quality Manager is responsible for coordinating with suppliers and ensuring their performance meets the squad's standards. This includes on-time delivery, meeting client and project requirements, and delivering high quality projects. The role involves managing service quality for the client, understanding their capacity needs and quality expectations, and working with Language Services to meet these needs. The Quality Manager also monitors customer Objectives & Key Results (OKRs) and takes necessary actions to ensure targets are met.
The initial contract will be for one year, with the potential for a longer-term commitment.

ResponsibilitesManage different localization quality initiatives for product launches, marketing campaigns, CRM, e-mails, and web content, under the supervision of the Localization Quality and Innovation Program Manager. Take part in meetings with the localization team and occasionally work with cross-functional teams of designers, product owners, internal reviewers, engineers, marketers, and others across the company.  Coordinate and facilitate communication of localization quality requirements, share insights, resolve quality escalations, and ensure that we operate in line with the localization team overall strategy. Coordinate and collaborate with internal and third-party quality and review teams. Track the resolution of bugs that affect localized product content quality and functionality. Develop and implement processes to keep or increase quality and efficiency. Incorporate industry best practices and innovation into our localization quality translation strategy. Test possible quality tools and technologies to enable the team's strategic goals. Contribute to and generate internal reports and presentations.  Skills and experience requiredEnd-client experience preferred Experience working as a quality manager or quality coordinator preferred Experience working on large-scale, multilingual localization projects Knowledge of localization quality frameworks and metrics (MQM, BLUE, ISO or ASTM standards) Experience with Smartling, Jira and Google Suite (Gmail, Sheets, Docs, Forms) Experience with data dashboard preferred (Tableau, Power BI or similar) Proven communication, problem solving, and cross-collaboration skills with different teams and stakeholders Capable of balancing quality excellence, efficiency and costs Experience in creating and analysing different types of quality reports (linguistic errors, localization bugs or user experience forms)  

Welocalize is committed to equal opportunities and in compliance with the General Law on the Rights of People with Disabilities, this vacancy is also available and we encourage those candidates who have a disability certificate (equal to or greater than 33%) to apply.



  • Málaga, Málaga, España Language Matters A tiempo completo

    About Us: At Language Matters, we are a leading recruitment agency dedicated to connecting talented professionals with exciting opportunities. We are currently working with an international client seeking a highly skilled Customer Service Manager who speaks Norwegian fluently.Salary: The salary for this role is estimated to be around £35,000 - £45,000 per...


  • Málaga, Málaga, España Language Matters A tiempo completo

    About the Role: We are seeking a highly skilled Norwegian speaking customer service supervisor to join our team at Language Matters. As a key member of our management team, you will be responsible for leading and mentoring a team of customer service representatives who communicate with clients in Norwegian.Responsibilities:Supervise and motivate a team of...


  • Málaga, Málaga, España Language Matters A tiempo completo

    Job Title: Customer Service Team Lead - Norwegian Language ExpertLocation: Daventry or Dunton, UKSalary: £28,000 - £32,000 per annumAbout the Role:We are seeking an experienced and highly skilled Customer Service Team Lead to join our team at Language Matters. As a seasoned professional in customer service, you will be responsible for leading and...


  • Málaga, Málaga, España Localsoft, S.L. A tiempo completo

    About Localsoft, S.L.We are a world-class localization company offering translation, testing and audio services from our headquarters in the Málaga TechPark in Málaga, Spain. Our clients come from various business sectors including Games, IT, Legal and Business industries.Job DescriptionAs a Polish Language Game Quality Assurance Specialist you will be...


  • Málaga, Málaga, España Unilabs A tiempo completo

    About the RoleAs a Radiology Quality Assurance Manager at Unilabs, you will play a pivotal role in ensuring the quality of our radiology services. This position is responsible for maintaining regulatory compliance and implementing quality management systems that meet ISO 9001 standards.


  • Málaga, España Language Matters A tiempo completo

    Are you ready to dive into an exciting career with a globally recognised toy and games manufacturer? Known for our quality products, creativity, and cultural influence, we are looking for a dynamic and charismatic Account Manager to join a fun and vibrant team in Barcelona! Your responsibilities will include: Contact independent retail outlets (including toy...


  • Málaga, Málaga, España Language Matters A tiempo completo

    If you're a results-driven professional with a passion for leadership and customer service, we invite you to apply for our Motivational Team Manager position. As a key member of our team, you'll be responsible for driving business outcomes through effective team management and customer engagement.About YouFluency in Norwegian and excellent English language...


  • Málaga, España Language Matters A tiempo completo

    Are you ready to dive into an exciting career with a globally recognised toy and games manufacturer? Known for our quality products, creativity, and cultural influence, we are looking for a dynamic and charismatic Account Manager to join a fun and vibrant team in Barcelona!Your responsibilities will include:Contact independent retail outlets (including toy...


  • Málaga, España Language Matters A tiempo completo

    Are you ready to dive into an exciting career with a globally recognised toy and games manufacturer? Known for our quality products, creativity, and cultural influence, we are looking for a dynamic and charismatic Account Manager to join a fun and vibrant team in Barcelona! Your responsibilities will include: Contact independent retail outlets (including...


  • Málaga, Málaga, España Localsoft, S.L. A tiempo completo

    As a professional localization company, Localsoft, S.L. offers comprehensive services including translation, testing and audio production for clients across various sectors such as Games, IT, Legal and Business.We are currently seeking an experienced Game Tester to join our team at our headquarters in Málaga, Spain.This role involves testing games to...


  • Málaga, España Unilabs A tiempo completo

    The Quality Manager is responsible for the Quality programs, systems, processes and procedures and that the performance and quality of services conform to established regulatory and accreditation requirements within the laboratory(ies) of the assigned area(s).Key responsibilities ·        Demonstrates and promotes the company vision and...


  • Málaga, España Unilabs A tiempo completo

    The Quality Manager is responsible for the Quality programs, systems, processes and procedures and that the performance and quality of services conform to established regulatory and accreditation requirements within the laboratory(ies) of the assigned area(s).Key responsibilities·        Demonstrates and promotes the company vision and...


  • Málaga, Málaga provincia, España Unilabs A tiempo completo

    The Quality Manager is responsible for the Quality programs, systems, processes and procedures and that the performance and quality of services conform to established regulatory and accreditation requirements within the laboratory(ies) of the assigned area(s). **Key responsibilities** - Demonstrates and promotes the company vision and policy. - Ensure all...


  • Málaga, Málaga, España Oneforma A tiempo completo

    Job DescriptionThis role requires a professional with deep linguistic expertise and strong analytical skills who can ensure that all content and interactions maintain the highest standards of quality, clarity, and relevance.Key Responsibilities:Annotation Skills: Expertise in data annotation to accurately identify topics and task types.Prompt and Response...


  • Málaga, Málaga, España Welocalize A tiempo completo

    Welcome to Welocalize, a global leader in translation, localization, and adaptation services. We're committed to helping brands and companies reach their international audiences through high-quality multilingual content.About the RoleWe're seeking a skilled Global Localization Quality Strategist to join our team. As a trusted partner for our clients, you'll...


  • Málaga, Málaga, España Oneforma A tiempo completo

    Job SummaryWe are seeking a highly skilled Language Optimization Specialist to join our team at Oneforma. This is a full-time opportunity that requires a professional with deep linguistic expertise and strong analytical abilities.The successful candidate will be responsible for analyzing existing language frameworks, identifying areas for improvement, and...


  • Málaga, España Oneforma A tiempo completo

    This role requires a professional with deep linguistic expertise and strong analytical abilities, who can ensure that all content and interactions maintain the highest standards of quality, clarity, and relevance. The Language Lead will be responsible for analyzing existing language frameworks, identifying areas for improvement, and implementing strategies...


  • Málaga, España Oneforma A tiempo completo

    This role requires a professional with deep linguistic expertise and strong analytical abilities, who can ensure that all content and interactions maintain the highest standards of quality, clarity, and relevance.The Language Lead will be responsible for analyzing existing language frameworks, identifying areas for improvement, and implementing strategies to...


  • Málaga, España Oneforma A tiempo completo

    .This role requires a professional with deep linguistic expertise and strong analytical abilities, who can ensure that all content and interactions maintain the highest standards of quality, clarity, and relevance. The Language Lead will be responsible for analyzing existing language frameworks, identifying areas for improvement, and implementing strategies...


  • Málaga, España Oneforma A tiempo completo

    .This role requires a professional with deep linguistic expertise and strong analytical abilities, who can ensure that all content and interactions maintain the highest standards of quality, clarity, and relevance. The Language Lead will be responsible for analyzing existing language frameworks, identifying areas for improvement, and implementing strategies...