Customer Success Manager

hace 3 semanas

Madrid, España Sap Se A tiempo completo

Customer Success Manager (CSM) - SAP Academy for Customer Success - Spain (Hybrid) Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.
Who you'll become
As a part of joining the Customer Success team, you will first participate in the distinguished SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career. Following this enriching experience, you will transition into the exciting role of Customer Success Manager (f/m/d).
Once you've successfully completed the SAP Academy program, you'll embark on one of two exciting career paths:
Specialist Customer Success Manager (S-CSM) (f/m/d) works directly with customers to guide them through their business journey with our solutions.
Enterprise Customer Success Manager (E-CSM) (f/m/d) is the customer's advisor on SAP business capabilities and benefits, driving the end-to-end (E2E) customer journey.
Your responsibilities will include:
Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team.
Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, and strategy/tools/process.
E-CSM: Enhance skills in advising complex, global transformations and driving customer outcomes.
S-CSM: Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional.
What you'll bring
2-5 years' work experience with a proven record of supporting customers and business transformation.
Experience advising or driving complex global transformations.
Strong communication skills including fluency in English and Spanish.
Proficient interpersonal skills including curiosity, effective listening skills, and empathy.
Demonstrated ability to collaborate across diverse stakeholders and business functions.
Strong Business Acumen including demonstrated knowledge of business processes and/or industries.
About SAP Academy for Customer Success
The SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce. This dynamic 10-month program strengthens the foundation for a successful career at SAP.
Join us for the opportunity of a lifetime, to develop a global peer network, and leverage world-class cloud-based products and services.
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best.
SAP is proud to be an equal-opportunity workplace and is an affirmative action employer.

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