Travel Assistance Insurance Phone Operator
hace 5 meses
WHO WE AREIris Global is the Assistance company of the Santalucía Group.JOB MISSION:Provide the necessary assistance to our policyholders and coordinate emergency situations during their travels, ensuring the agreed-upon service and coverage.VACANCIESWe have 9 vacancies for two shifts:- Night shift: Monday to Friday from 22:00 to 8:00- Afternoon shift: Monday to Friday from 13:15 to 21:00TasksYOUR DAY-TO-DAY- Answering calls and collecting all necessary information from the customer/insured.- Coordinating and managing cases with providers or internal departments for our direct policyholders and for the policyholders of our clients when necessary.- Familiarizing yourself with cases and the Terms and Conditions of each policy.- Organizing necessary logistics with external providers or internal company departments to offer the best solution for each emergency and ensure excellent service quality, meeting the expectations of insured clients.- Controlling documentation, closing the file, allocating expenses, and concluding contracted services to ensure both customer and provider satisfaction, as well as accurate billing.RequirementsMINIMUM REQUIREMENTS:- Languages: spoken and written Spanish, Advanced level (C1) / bilingual in English, knowledge of other languages is a plus.- Minimum education: High School Diploma, desirable university education.- At least 12 months of experience in travel assistance companies.- Knowledge of insurance company customer service is a plus.- Proficiency in MS Office- Education in Tourism is valuedBenefitsHY WORK WITH US? WHAT IS OUR ADDED VALUE?- Permanent contract in a stable project, in a stable company, in a stable sector.- Salary according to the collective agreement.- Hybrid teleworking policy 50% (one week at home, one week in the office).- Welcome program, welcome kit, and initial training to assist in your integration.- Flexible compensation plan from the first month.- Discount club for different brands and commercial products ("Contigo Empleados").- Exclusive discounts for employees on Santalucia's insurance offerings.- Internal mobility policy after the first year, focused on your professional development and growth.- We offer continuous training and a virtual campus with various training opportunities.- Comprehensive Well-being and Health Plan.- We are a company awarded the "Top Employers" seal for providing the best working environment and our people management policies.- We are a company awarded the "Family-Responsible Company" seal for promoting work-life balance..We are confident in being your future.At the Santalucía Group, we work to ensure real and effective equal opportunities that allow us to promote professional development and workforce diversity, in line with our commitment to UN Sustainable Development Goal 5 (Gender Equality) of the 2030 Agenda
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Travel Assistance Insurance Phone Operator
hace 5 meses
Madrid, España IRIS GLOBLAL SOLUCIONES (Grupo Santalucia) A tiempo completoWHO WE ARE Iris Global is the Assistance company of the Santalucía Group. **JOB MISSION**: Provide the necessary assistance to our policyholders and coordinate emergency situations during their travels, ensuring the agreed-upon service and coverage. VACANCIES **We have 9 vacancies for two shifts**: - Night shift: Monday to Friday from 22:00 to 8:00 -...
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Travel Assistance Insurance Phone Operator
hace 3 meses
Madrid, España Iris Globlal Soluciones (Grupo Santalucia) A tiempo completoWHO WE ARE Iris Global is the Assistance company of the Santalucía Group.JOB MISSION: Provide the necessary assistance to our policyholders and coordinate emergency situations during their travels, ensuring the agreed-upon service and coverage.VACANCIES We have 9 vacancies for two shifts: Night shift: Monday to Friday from 22:00 to 8:00 Afternoon shift:...
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Travel Assistance Insurance Customer Service Representative
hace 3 semanas
Madrid, Madrid, España Iris Globlal Soluciones (Grupo Santalucia) A tiempo completoJob Mission: At Iris Global Soluciones (Grupo Santalucía), we provide essential assistance to our policyholders and coordinate emergency situations during their travels, ensuring the agreed-upon service and coverage.Key Responsibilities:• Answering calls and collecting necessary information from customers/insured individuals.• Coordinating and managing...
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Data Collector and Phone Operator
hace 4 semanas
Madrid, Madrid, España Iqvia A tiempo completoJob Title: Data Collector and Phone OperatorWe are seeking a highly motivated and detail-oriented individual to join our team as a Data Collector and Phone Operator. In this role, you will be responsible for collecting and processing data from pharmacies and physicians, as well as administering data collection and compensation programs.Key...
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Data Collector and Phone Operator
hace 4 semanas
Madrid, Madrid, España Iqvia A tiempo completoJob Title: Data Collector and Phone OperatorWe are seeking a highly motivated and detail-oriented individual to join our team as a Data Collector and Phone Operator. In this role, you will be responsible for collecting and processing data from pharmacies and physicians, as well as administering data collection and compensation programs.Key...
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Data Collector and Phone Operator
hace 4 semanas
Madrid, Madrid, España Iqvia A tiempo completoJob Title: Data Collector and Phone OperatorWe are seeking a highly motivated and organized individual to join our team as a Data Collector and Phone Operator. As a key member of our team, you will be responsible for recruiting pharmacies and physicians, administering data collection and compensation programs, and promoting participation in syndicated,...
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Travel Specialist for China
hace 3 semanas
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EOC Operator
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Madrid, Madrid, España Vertiv A tiempo completoJob Title: EOC OperatorVertiv is seeking a skilled EOC Operator to join our team. As a key member of our remote service team, you will be responsible for monitoring customer devices, dispatching customer engineers, and providing support for DC, thermal, AC, monitoring, and communications.Responsibilities:Monitor customer devices in Hosting (CSP, VCI,...
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EOC Operator
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Madrid, Madrid, España Vertiv A tiempo completoJob Title: EOC OperatorVertiv is seeking a skilled EOC Operator to join our team. As a key member of our remote service team, you will be responsible for monitoring customer devices, dispatching customer engineers, and providing support for DC, thermal, AC, monitoring, and communications.Responsibilities:Monitor customer devices in Hosting (CSP, VCI,...
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Data Collector and Phone Operator
hace 3 semanas
Madrid, Madrid, España Iqvia A tiempo completoJob Overview:We are seeking a skilled Data Collector and Phone Operator to join our team at Iqvia. The successful candidate will be responsible for recruiting pharmacies and physicians, administering data collection and compensation programs, and providing excellent customer service.Key Responsibilities:• Initiates calls to pharmacies using a prepared...
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Customer Service Representative
hace 3 semanas
Madrid, Madrid, España Viking Assistance Group A tiempo completoAbout the Role:We are seeking a skilled Customer Consultant to join our team at Viking Assistance Group. As a Customer Consultant, you will be responsible for providing exceptional customer service to our clients, responding to phone inquiries, and working closely with our partners in the insurance and automotive industry.Key Responsibilities: Respond to...
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Insurance Trainee
hace 4 semanas
Madrid, Madrid, España Qbe Insurance Group A tiempo completoAbout QBE Insurance GroupWe are an international insurer and reinsurer offering a diverse portfolio of commercial, personal, and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine, and aviation. We employ a team of around 13,000 people in 27 countries around the world.Job DetailsTime...
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Insurance Trainee
hace 4 semanas
Madrid, Madrid, España Qbe Insurance Group A tiempo completoAbout QBE Insurance GroupWe are an international insurer and reinsurer offering a diverse portfolio of commercial, personal, and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine, and aviation. We employ a team of around 13,000 people in 27 countries around the world.Job DetailsTime...
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Business Development Manager Travel
hace 1 mes
Madrid, España Axa Group A tiempo completoBusiness Development Manager Travel Location: Madrid, Community of Madrid, ES At Axa Partners, we are looking for our next Business Development Manager Travel to join our commercial area. Reporting directly to the Commercial Director of Assistance, the Business Development Manager will assist in all commercial activities supporting the Service and Assistance...
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Insurance Receptionist
hace 4 semanas
Madrid, Madrid, España DUAL Group - Insurance A tiempo completoAbout DUAL Group - InsuranceWe are a leading global company with a strong presence in the insurance industry, committed to providing exceptional service to our customers and clients. Our team is dedicated to delivering innovative solutions and building long-lasting relationships.Job OverviewWe are seeking a highly motivated and organized Receptionist to join...
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Insurance Receptionist
hace 4 semanas
Madrid, Madrid, España DUAL Group - Insurance A tiempo completoAbout DUAL Group - InsuranceWe are a leading global company with a strong presence in the insurance industry, committed to providing exceptional service to our customers and clients. Our team is dedicated to delivering innovative solutions and building long-lasting relationships.Job OverviewWe are seeking a highly motivated and organized Receptionist to join...
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Business Development Manager Travel
hace 3 semanas
Madrid, Madrid, España Axa Group A tiempo completoJob Overview:As a Business Development Manager Travel, you will play a key role in driving the growth of our travel business. Reporting directly to the Commercial Director of Assistance, you will be responsible for identifying and pursuing new business opportunities, building relationships with key stakeholders, and developing strategic plans to drive...
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hace 5 meses
Madrid, España American Express Global Business Travel A tiempo completoAmex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. As a Travel Counselor,...
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Travel Counsellor Dedicated Team. Inditex
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Travel Counsellor Dedicated Team. Mckinsey
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