Customer Service Specialist

hace 2 meses

Barcelona, España Ukio A tiempo completo

Role We are looking for a Guest Experience Specialist to join our Ukio team in Barcelona. You will play a pivotal role in ensuring our guests have a seamless and memorable stay in our apartments. You will be the voice of our company, responsible for delivering exceptional customer service, addressing guest inquiries and concerns, and enhancing the overall guest experience. Your excellent communication skills and your fluency in English and Spanish will be vital in raising the bar on Ukio's service standards.
Join our team as a Guest Experience Specialist and be an integral part of creating exceptional stays for our guests in our extensive apartment portfolio across Europe. Your dedication to ensuring guest satisfaction will be rewarded with a fulfilling and exciting career in this nascent industry.
Responsibilities Promptly responding to guest inquiries via phone, email, and online platforms
Providing information on amenities and local attractions and arranging additional services as needed
Addressing guest issues and emergencies with empathy and effective problem-solving skills
Encouraging and monitoring guest reviews and feedback
Fostering relationships with stakeholders
Maintaining accurate records of guest information and communications
Coordinating with various departments for a seamless guest experience
About you Professional fluency in English (both spoken and written). Any additional language will be a plus
Previous experience in hospitality, customer service, or a similar guest-facing role
Strong communication, problem-solving skills, professionalism, attention to detail and unwavering dedication to customer satisfaction
Proficiency in using computer software for booking, communication, ticket management and record-keeping. Knowledge on Zendesk and Hubspot usage will be a plus
Available to work Monday to Sunday on rotating shifts 04 PM- 01 AM
Comfortable performing in a start-up environment

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