Customer Service Specialist
hace 2 meses
The ChallengeWe are looking for an Italian-speaking Customer Service Specialist who will report directly to our Customer Service Team Lead. We are looking for someone with a strong customer-centric mindset to join our constantly evolving team to ensure a high level of customer service focused on enhancing customer satisfaction. Our team's mission is to be able to transform potential friction into a "wow" experience.What You Will DoResolve Complex Customer Issues: Manage and resolve high-complexity user inquiries across various channels, ensuring timely and satisfactory solutions.BPO Support: Facilitate communication, provide support, and collaborate with external BPO partners to optimize service delivery.Performance Monitoring: Monitor customer service KPIs, analyze deviations, and proactively propose improvement actions.Process Optimization: Identify opportunities to streamline processes and participate in continuous improvement projects within the department.Cross-Functional Collaboration: Build strong relationships with relevant departments (Logistics, Legal, Customer Experience, etc.) to recommend customer-focused policies and practices.Customer Satisfaction: Consistently deliver excellent customer service, ensuring high levels of user satisfaction throughout the support journey.Adaptability: Embrace change and readily take on new responsibilities or tasks as needed, contributing to the dynamic growth of our team and business.What We're Looking ForYou have excellent verbal and written communication skills in Italian, English, and Spanish.You have an analytical mind and are comfortable working with data (spreadsheets, data visualization tools).You demonstrate outstanding problem-solving skills and the ability to operate autonomously.You can build effective relationships with cross-functional partners.You are passionate and have a strong customer-centric focus.Experience in Customer Service in a multi-channel customer service environment is a plus.Experience using Zendesk or similar tools is a plus.Nice to have: Bachelor's degree in Business, Economics, or Engineering.#J-18808-Ljbffr
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Customer Service Representative
hace 3 días
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout Customer LabsWe are a global provider that designs, delivers, and optimizes unforgettable human experiences for today's digital world. Our services span across all B2C and B2B customer journeys, from sales to service and content moderation to credit management.Job SummaryWe are seeking a highly motivated and customer-centric Dutch Customer Service...
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Customer Service Representative
hace 4 días
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout Customer LabsWe are a global provider that designs, delivers, and optimizes unforgettable human experiences for today's digital world. Our services span across all B2C and B2B customer journeys, from sales to service and content moderation to credit management.Job SummaryWe are seeking a highly motivated and customer-centric Dutch Customer Service...
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Customer Service Specialist
hace 2 meses
Barcelona, España Wallapop A tiempo completoThe ChallengeWe are looking for an Italian -speaking Customer Service Specialist who will report directly to our Customer Service Team Lead. We are looking for someone with a strong customer-centric mindset to join our constantly evolving team to ensure a high level of customer service focused on enhancing customer satisfaction. Our team's mission is to be...
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Customer Service Specialist
hace 4 semanas
Barcelona, Barcelona, España Werfen A tiempo completoOverview Position Summary The Customer Service Specialist plays a crucial role in addressing client inquiries through various communication channels, including phone and email. This position is pivotal in resolving customer issues and managing order processes. The Specialist collaborates with supply chain partners to ensure timely and complete...
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Customer Service Specialist
hace 3 días
Barcelona, Barcelona, España Werfen A tiempo completoOverview Position Summary The Customer Service Specialist plays a crucial role in addressing client inquiries through various communication channels, including phone and email. This position is pivotal in resolving customer issues and managing order processes. The Specialist collaborates with supply chain partners to ensure timely and complete...
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Customer Service Specialist
hace 3 días
Barcelona, Barcelona, España Werfen A tiempo completoOverview The Customer Service Specialist plays a crucial role in managing customer interactions through various communication channels, including phone and email. This position is vital for addressing customer inquiries, resolving complaints, and overseeing order processing. By collaborating with supply chain partners and other departments, the Customer...
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Customer Service Specialist
hace 4 semanas
Barcelona, Barcelona, España Werfen A tiempo completoOverview The Customer Service Specialist plays a crucial role in managing customer interactions through various communication channels, including phone and email. This position is vital for addressing customer inquiries, resolving complaints, and overseeing order processing. By collaborating with supply chain partners and other departments, the Customer...
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Customer Service Specialist
hace 2 meses
Barcelona, España Ukio A tiempo completoRoleWe are looking for a Guest Experience Specialist to join our Ukio team in Barcelona. You will play a pivotal role in ensuring our guests have a seamless and memorable stay in our apartments. You will be the voice of our company, responsible for delivering exceptional customer service, addressing guest inquiries and concerns, and enhancing the overall...
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Dutch Speaking Customer Service Specialist
hace 2 meses
Barcelona, España Jobspanien A tiempo completoHey there! Are you a Dutch speaker with a knack for solving problems and a love for providing top-notch customer service? Well, we've got just the job for you! We're on the hunt for a Dutch Speaking Customer Service Specialist to join our remote team. Our mission is to provide the best customer service experience, and we need you to help us do it! Role...
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Customer Service Specialist
hace 3 días
Barcelona, Barcelona, España Werfen A tiempo completoOverview The Customer Service Specialist plays a crucial role in addressing client inquiries through various communication channels, including phone and email. This position is essential for resolving customer complaints and overseeing order management processes. The Specialist collaborates with supply chain partners to ensure timely and complete...
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Customer Service Specialist
hace 4 semanas
Barcelona, Barcelona, España Werfen A tiempo completoOverview The Customer Service Specialist plays a crucial role in addressing client inquiries through various communication channels, including phone and email. This position is essential for resolving customer complaints and overseeing order management processes. The Specialist collaborates with supply chain partners to ensure timely and complete...
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Customer Service Specialist
hace 3 días
Barcelona, Barcelona, España Werfen A tiempo completoOverview The role of the Customer Service Specialist is crucial in maintaining a high level of client satisfaction. This position involves addressing customer inquiries through various communication channels, including phone and email, resolving issues, and managing order processes effectively. The Customer Service Specialist collaborates with partners...
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Customer Service Specialist
hace 4 semanas
Barcelona, Barcelona, España Werfen A tiempo completoOverview The role of the Customer Service Specialist is crucial in maintaining a high level of client satisfaction. This position involves addressing customer inquiries through various communication channels, including phone and email, resolving issues, and managing order processes effectively. The Customer Service Specialist collaborates with partners...
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Customer Service Specialist
hace 3 días
Barcelona, Barcelona, España Werfen A tiempo completoOverview The Customer Service Specialist plays a crucial role in managing customer interactions through various communication channels, including phone and email. This position is essential for addressing customer inquiries, resolving complaints, and overseeing order processing. By collaborating with supply chain partners and other departments, the...
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Customer Service Specialist
hace 4 semanas
Barcelona, Barcelona, España Werfen A tiempo completoOverview The Customer Service Specialist plays a crucial role in managing customer interactions through various communication channels, including phone and email. This position is essential for addressing customer inquiries, resolving complaints, and overseeing order processing. By collaborating with supply chain partners and other departments, the...
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Customer Service Specialist
hace 2 meses
Barcelona, España Ukio A tiempo completoRole We are looking for a Guest Experience Specialist to join our Ukio team in Barcelona. You will play a pivotal role in ensuring our guests have a seamless and memorable stay in our apartments. You will be the voice of our company, responsible for delivering exceptional customer service, addressing guest inquiries and concerns, and enhancing the overall...
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Customer Service Representative
hace 24 horas
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout Customer LabsWe are a global provider that designs, delivers, and optimizes unforgettable human experiences for today's digital world.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling and closing inbound calls,...
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Customer Service Representative
hace 9 horas
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout Customer LabsWe are a global provider that designs, delivers, and optimizes unforgettable human experiences for today's digital world.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling and closing inbound calls,...
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Dutch Speaking Customer Service Specialist
hace 2 meses
Barcelona, España Jobspanien A tiempo completoHey there! Are you a Dutch speaker with a knack for solving problems and a love for providing top-notch customer service?Well, we've got just the job for you! We're on the hunt for a Dutch Speaking Customer Service Specialist to join our remote team.Our mission is to provide the best customer service experience, and we need you to help us do it!Role...
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Customer Service Representative
hace 2 días
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout Customer LabsCustomer Labs is a global provider that designs, delivers, and optimizes unforgettable human experiences for today's digital world. From sales to service and content moderation to credit management, we're an end-to-end provider across all B2C and B2B customer journeys.Job SummaryWe are seeking a highly motivated and customer-focused...
