Customer Service

hace 2 meses


Madrid, España Recruitas A tiempo completo

Vi på Recruitas arbetar med ett ledande Outsourcingföretag som vill rekrytera svensk- och norsktalande resebokningsagenter till sitt kontor i Benalmádena. Befattning: Resebokningsagent (svensk eller norsk) Plats: Benalmádena, Málaga, Spanien Anställningsform: Heltid Ersättning: Grundlön + bonus. Ansvar: Hantera kundförfrågningar och ge support vid reserelaterade frågorGör flygbokningar och ändra befintliga bokningar med AmadeusVerifiera biljettregler och bestämmelser angående avbokningar och ändringarErbjuda snabb, pålitlig och korrekt information till kunderna, upprätthålla effektiv kommunikation och säkerställa snabb lösning av kundsamtal samtidigt som du levererar högkvalitativ supportLogga alla interaktioner korrekt med hjälp av kundens kontakthanteringssystemAnpassa supportmetoden för att tillgodose kunder med olika erfarenhetsnivåerInformera kunder om supportalternativ och åtgärder som vidtagits för att lösa deras problemUpprätthålla en positiv kommunikation med teammedlemmar, kunder och partnersEskalera frågor till lämplig avdelning enligt kundens rutiner. Krav: Modersmål/flytande svenska eller norska i tal och skriftFlytande engelska (utbildning, material, system och teknisk terminologi)Gymnasieexamen eller motsvarandeBiljett/boknings-färdigheter och förtrogenhet med IATA föredras men inte ett kravKunskaper i Amadeus bokningssystemErfarenhet av kundservice inom resebranschen är trevlig att haTidigare erfarenhet av affärsresor är att föredraUtmärkt kundservice, skriftlig, muntlig och organisatorisk förmågaKännedom om datorteknik och enheter (t.Ex. datorer, surfplattor, smartphones)Motiverad och positiv personFörmåga att arbeta självständigt och i teamStarka multitasking och keyboardings kunskaper samt lyhördSkicklig parafrasering av konversationer, utmärkt muntlig och skriftlig kommunikationsförmågaFörmåga att hitta lösningar efter skriftliga rutiner och riktlinjerTar ansvar för kundfrågorEffektiv för att lugna arga kunder genom sociala- och kundservicekompetenserFörmåga att identifiera och åtgärda problem. Fördelar: Utmärkt ersättning baserat på erfarenhet, kompetens och prestationBli en del av ett dynamiskt och kreativt team med en positiv och vänlig atmosfärVägledning och verktyg för att nå din fulla potential.



  • Madrid, Madrid, España Domestic & General Service Gmbh A tiempo completo

    Job Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Domestic & General Service Gmbh. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences, resolving queries effectively, and driving sales growth.Key Responsibilities:Engage with customers...

  • Customer Service

    hace 1 semana


    Madrid, España Elite Staffing Network LLC A tiempo completo

    Position: Customer Service Representative (remote) Elite Staffing Network LLC is a leading staffing agency that provides top-notch talent to businesses across various industries. We are currently seeking a dedicated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be...


  • Madrid, España Cpj Recruitment A tiempo completo

    Customer Service Role with market leading service providerDynamic, friendly, collaborative company cultureExcellent career prospects Customer Service Representative (Nottingham office based)  8am-5pm Monday to Friday - this role is office based - NOT REMOTE The Role of Customer Service Representative As a Customer Services Representative you will be based...


  • Madrid, España Randstad Es A tiempo completo

    .¿Tienes experiencia dirigiendo equipos grandes? ¿Te gustan los retos y la mejora en la atención al cliente? Si tienes conocimientos de herramientas CX y NPS, buscamos un director para gestionar el área de Customer Service, tanto la parte On-Street, como Off-Street.Our ClientEmpresa de más de 50 años, pioneros en la gestión de infraestructura de...


  • Madrid, Madrid, España Amadeus A tiempo completo

    Job Title: Service Account ManagerAbout the Role:As a Service Account Manager at Amadeus, you will be the primary customer care representative for strategic customers. Your key responsibilities will include monitoring service performance, fostering service/process improvements, and enhancing customer satisfaction.Key Responsibilities:* Primary customer care...


  • Madrid, Madrid, España Iata Consulting A tiempo completo

    About IATA ConsultingWe are a team of passionate professionals dedicated to providing exceptional customer service and support. Our team is responsible for handling all front-line customer service activities for IATA's Customer Service Center based in Madrid.Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our...


  • Madrid, España 2K Madrid A tiempo completo

    **_ OVERVIEW:_*** Our company is seeking a Customer Service Associate to play a meaningful role in the success of our Customer Service Operations. This position is responsible for handling 2K Games' highest level of service issues to ensure our customers' concerns are resolved in an effective and timely manner. You provide knowledge and expertise to Tier 1...


  • Madrid, Madrid, España Recruitas A tiempo completo

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Our client is a global company that operates in the customer service...


  • Madrid, España Lyto Immigration A tiempo completo

    Our company is seeking a highly motivated and enthusiastic individual to join our customer service team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our clients. **Responsibilities** - Responding promptly and professionally to customer inquiries,...


  • Madrid, Madrid, España Motorpoint A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Sales Support Advisor. As a key member of our sales team, you will be responsible for delivering exceptional customer service and ensuring that our customers have a positive experience with Motorpoint.ResponsibilitiesCustomer Service: Provide excellent...


  • Madrid, España Sagan A tiempo completo

    Apologies for missing that detail. Here's the revised job description: Job Title: Customer Service RepresentativeLocation: Remote (PST/CST Timezone) Work Schedule: Monday to Friday, 7 AM to 4 PM PST/CST Job Description: The Customer Service Representative plays a pivotal role in ensuring customer satisfaction by booking service appointments and handling...


  • Madrid, Madrid, España Iata Consulting A tiempo completo

    About the Role: We are seeking a highly skilled and motivated CUSTOMER SERVICE AMBASSADOR to join our team at Iata Consulting. In this role, you will be responsible for providing exceptional customer service and support to our clients across the globe. Your primary focus will be on handling front-line customer services, including answering product and...


  • Madrid, España Sagan A tiempo completo

    Apologies for missing that detail.Here's the revised job description: Job Title: Customer Service Representative Location: Remote (PST/CST Timezone) Work Schedule: Monday to Friday, 7 AM to 4 PM PST/CST Job Description: The Customer Service Representative plays a pivotal role in ensuring customer satisfaction by booking service appointments and handling...


  • Madrid, España Nutreco A tiempo completo

    . Customer Service Representative page is loaded Customer Service Representative Apply locations Tres Cantos, Madrid time type Full time posted on Posted Yesterday job requisition id VAC22046 The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines.He / she...


  • Madrid, España Nutreco A tiempo completo

    .Customer Service Representative page is loaded Customer Service Representative Apply locations Tres Cantos, Madrid time type Full time posted on Posted Yesterday job requisition id VAC22046 The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines.He / she...


  • Madrid, Madrid, España Recruitas A tiempo completo

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their queries and concerns in a timely and professional manner.About the Role:As a Customer Service...

  • Customer Service Director

    hace 2 semanas


    Madrid, España Randstad Es A tiempo completo

    ¿Tienes experiencia dirigiendo equipos grandes?¿Te gustan los retos y la mejora en la atención al cliente?Si tienes conocimientos de herramientas CX y NPS, buscamos un director para gestionar el área de Customer Service, tanto la parte On-Street, como Off-Street.Our ClientEmpresa de más de 50 años, pioneros en la gestión de infraestructura de...

  • Customer Service Expert

    hace 4 semanas


    Madrid, Madrid, España JL Talent Partners A tiempo completo

    We are seeking a Customer Service Expert to join our team at JL Talent Partners in Spain. As a Customer Service Expert, you will be responsible for providing high-quality support to our customers via phone and email on a range of issues. Your tasks will include giving accurate, valid and complete information by using the right procedures, being the owner of...


  • Madrid, España Randstad Es A tiempo completo

    ¿Tienes experiencia dirigiendo equipos grandes? ¿Te gustan los retos y la mejora en la atención al cliente? Si tienes conocimientos de herramientas CX y NPS, buscamos un director para gestionar el área de Customer Service, tanto la parte On-Street, como Off-Street.Our ClientEmpresa de más de 50 años, pioneros en la gestión de infraestructura de...


  • Madrid, Madrid, España Acciona S.A A tiempo completo

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our support team. As a customer service representative, you will be responsible for providing excellent service to our customers, addressing their inquiries, and resolving their issues in a timely and professional manner.Key Responsibilities:-...