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.Customer Care Agent - French Speaker Apply locations Barcelona time type Full time posted on Posted 2 Days Ago time left to apply End Date: December 16, 2024 (18 days left to apply) job requisition id R23793Job Title : Customer Care Agent - French SpeakerSummary of the role: Are you a skilled Customer Care Agent? Are you a tech-oriented professional within the travel industry with experience or familiarity with Global Distribution Systems? Then you're the person we're looking forWe are looking for a Customer Care Agent to act as the first point of contact for Amadeus customers via phone, e-service, and/or other media for support-related requests to Amadeus' local products, services, and solutions, with a dedicated focus on achieving effective first contact resolution within the French-speaking markets.You'll be working in an international Amadeus Customer Service team with our GDS (Travel Channel), contributing to improvements in the travel and corporate area. You'll be joining one of the world's top 10 software companies to power better journeys.Your main responsibilities: Operations ManagementAct as the first point of contact for Amadeus customers via phone, e-service, and other media, ensuring effective first contact resolution.Provide solutions using full product knowledge and escalate issues when necessary.Log cases accurately in the Amadeus tool for meaningful reports and analysis.Customer Service ExcellenceUnderstand and address customer needs efficiently, avoiding prolonged calls.Guide customers through our portal to increase usage and adoption.Aim to meet or exceed French-speaking customers' expectations.Operational EfficiencyEnsure efficient case handling by following support processes and tools.Use the knowledge base and available tools for effective problem resolution.Processes & Tools, Quality & ImprovementSuggest improvements for internal processes, routines, and tools.Identify and address knowledge gaps.Communication, Collaboration & Knowledge ManagementCollaborate with other support teams and departments.Maintain and share easily understood information and knowledge.Keep your knowledge up to date with product, market, and customer evolution.About the ideal Candidate: Previous significant experience in similar positions (Help desk, Customer Care) or experience as a travel agent.Problem solver who takes initiative to get things done.You are a customer-oriented problem solver who can overcome communication barriers and technical obstacles for our customers.Proficiency in French and English is required. Italian knowledge is beneficial.What we can offer you A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits
