Customer Care Agent

hace 2 meses

Barcelona, España Softbank Investment Advisers A tiempo completo

About TravelPerkTravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of business travel. It's all-in-one platform gives travellers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.Job DescriptionWe are looking for experienced, hands-on Customer Care Agents passionate about people and about making an impact. Our Customer Care team is one of the foundations of our company's success and growth. We hire empathetic people who understand what we are trying to achieve: Make business travelers happyAre you a problem solver and an empathetic professional driven by customer experience? Are you tired of companies that take their customers for granted? Ready to go the extra mile to help us to grow by changing the way organisations book and manage their business travel?As a Customer Care Agent, you will work with B2B customers and be part of a strategic team at TravelPerk. You will have a direct impact on our growth and customer retention. You will act proactively and address our clients' needs at any stage of their travels, ensuring high customer satisfaction and maintaining relationships at a 7 Star satisfaction standard.Please note: working hours for this role will be mostly during weekdays mornings and afternoons.What you will do:Support our B2B customers in their Business TravelsLiaise with suppliers and partners to resolve booking issuesKeep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requestsResolve problems by applying established TravelPerk policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enoughAddress, preempt and solve problems - You are an owner and anticipate issues before they come your wayHelp define and establish best practices together with the rest of the team in sales, operations and customer careStay up-to-date with new features and product launches in TravelPerk - there are lots so be prepared for some serious innovationWhat you'll need to have:Excellent English, spoken and writtenProven background working in the business travel industry is a plusProven experience going above and beyond to provide an amazing service to help customersWhat we always look for:Independent and autonomous. You don't need hand-holding to get things doneGood prioritisation and focus skillsEmpathy - understand what our customers needSmart, fast learner and tech savvyFlexible and able to adapt to constant changes with a positive mindsetYou are open to get and give constructive feedbackYou want to learn - we have a 7 Star management team to mentor youOn top of that, you will only be the right candidate if you are:Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don't play political games, and care more about the team's success than about your own career gainsFocused and determined: You don't let yourself be distracted. You can focus on accomplishing big wins and don't get lost in less important ideas that are floating aroundYou LOVE TravelWhat do we offer?Competitive compensation, including equity in the company;Generous vacation days so you can rest and recharge;Health perks such as private healthcare or gym allowance, depending on location;"Flexible compensation plan" to help you diversify and increase the net salary;Unforgettable TravelPerk events, including travel to one of our hubs;A mental health support tool for your well-being;Exponential growth opportunities;VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice.Parental leave: 12 to 16 weeks after 6 months, based on location and eligibility factors.How we workOur Vision is for a world where TravelPerk serves as the platform for human connection in-real-life (IRL). We take an IRL - first approach to work, where our team works together in person 3 days a week. As such, this role requires you to be within commuting distance of our Barcelona hub. We fundamentally believe in the value of meeting in-real-life to improve connectivity, productivity, and creativity and ultimately make us a great place to work.At TravelPerk, we prioritise experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.For certain roles, we provide relocation assistance. Please specify your need for this in your application, and we will evaluate the possibility on a case-by-case basis. English is our official office language, so we request that resumes be submitted in English for effective communication.TravelPerk is a global company with a diverse customer base—and we want to ensure the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.
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