Customer Care Agent
hace 2 semanas
.About TravelPerk TravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of business travel. It's all-in-one platform gives travellers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone. Job Description We are looking for experienced, hands-on Customer Care Agents passionate about people and about making an impact. Our Customer Care team is one of the foundations of our company's success and growth. We hire empathetic people who understand what we are trying to achieve: Make business travelers happy Are you a problem solver and an empathetic professional driven by customer experience? Are you tired of companies that take their customers for granted? Ready to go the extra mile to help us to grow by changing the way organisations book and manage their business travel? As a Customer Care Agent, you will work with B2B customers and be part of a strategic team at TravelPerk. You will have a direct impact on our growth and customer retention. You will act proactively and address our clients' needs at any stage of their travels, ensuring high customer satisfaction and maintaining relationships at a 7 Star satisfaction standard. Please note: working hours for this role will be mostly during weekdays mornings and afternoons. What you will do: Support our B2B customers in their Business Travels Liaise with suppliers and partners to resolve booking issues Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requests Resolve problems by applying established TravelPerk policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough Address, preempt and solve problems - You are an owner and anticipate issues before they come your way Help define and establish best practices together with the rest of the team in sales, operations and customer care Stay up-to-date with new features and product launches in TravelPerk - there are lots so be prepared for some serious innovation What you'll need to have: Excellent English, spoken and written Proven background working in the business travel industry is a plus Proven experience going above and beyond to provide an amazing service to help customers What we always look for: Independent and autonomous. You don't need hand-holding to get things done Good prioritisation and focus skills Empathy - understand what our customers need Smart, fast learner and tech savvy Flexible and able to adapt to constant changes with a positive mindset You are open to get and give constructive feedback You want to learn - we have a 7 Star management team to mentor you On top of that, you will only be the right candidate if you are: Honest, open and trustworthy: your peers and managers can trust you
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Customer Care Agent
hace 6 meses
Barcelona, España Talent Search People A tiempo completo¿Tienes experiência como Customer Care Agent? ¿Estás buscando una nueva oportunidad que te permita crecer profesionalmente? ¡Esta posición es para ti!Trabajarás en una empresa proveedora de transporte privado con presencia en más de 190 países. Proporcionan sus servicios a clientes B2B (agencias de viaje y operadores de vuelos privados) para que...
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Customer Care Agent
hace 6 meses
Barcelona, España Talent Search People A tiempo completo¿Tienes experiência como Customer Care Agent? ¿Estás buscando una nueva oportunidad que te permita crecer profesionalmente? ¡Esta posición es para ti! Trabajarás en una empresa proveedora de transporte privado con presencia en más de 190 países. Proporcionan sus servicios a clientes B2B (agencias de viaje y operadores de vuelos privados) para que...
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Customer Care Agent
hace 2 meses
Barcelona, España Talent Search People A tiempo completo¿Tienes experiencia como Customer Care Agent?¿Estás buscando una nueva oportunidad que te permita crecer profesionalmente?¡Esta posición es para ti!Eres la persona que buscamos si: - Cuentas con al menos 3 años de experiencia en un puesto similar - Tienes un nivel de inglés fluido (Mínimo C1).Otros idiomas son valorables - Tienes buenas habilidades...
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Customer Care Agent
hace 6 meses
Barcelona, España Talent Search People A tiempo completoPerfiles Atención al Cliente y Soporte Técnico De duración indefinida Sant Cugat del Vallès, Spain Completa Competitive salary - Incorporación inmediata **¿Dónde trabajarás?**: Trabajarás en una empresa proveedora de transporte privado con presencia en más de 190 países. Proporcionan sus servicios a clientes B2B (agencias de viaje y...
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Customer Care Agent
hace 2 semanas
Barcelona, España Softbank Investment Advisers A tiempo completo.About TravelPerkTravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of business travel. It's all-in-one platform gives travellers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.Job DescriptionWe are looking for experienced, hands-on...
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Customer Care Agent
hace 2 semanas
Barcelona, España TravelPerk A tiempo completo**About Us** We're TravelPerk, a hyper-growth SaaS platform offering companies a one-stop-shop for booking, managing and reporting business travel. We've revolutionized the business travel market by offering an unrivaled selection of travel options, a powerful booking and management platform, and 24/7 customer support. It's why we've become the leading...
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Customer Care Agent
hace 2 meses
Barcelona, España TravelPerk A tiempo completo**About Us** We're TravelPerk, a hyper-growth SaaS platform offering companies a one-stop-shop for booking, managing and reporting business travel. Our aim is to revolutionise the $1.3 trillion business travel market by combining an unrivalled choice of travel options with a powerful booking and management platform and access to 24/7 customer support we've...
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Customer Care Agent
hace 5 meses
Barcelona, España Oficina de Treball del SOC A tiempo completoTitulacions: GRAU en Màrqueting Idiomes: ANGLÈS Tipus de contracte: LABORAL INDEFINIT Horari: 9 a 18h Torn partit de dill a div. Customer Care Agent amb Certificat de Discapacitat per emetre les comunicacions internes i amb els clients. Gestió i planificació de comandes i col-laborar en la fixació de preus. Introduir la informació a l'ERP SAP. Es...
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Customer Care Agent
hace 1 día
Barcelona, España Amadeus A tiempo completoCustomer Care Agent - French Speaker Apply locations Barcelona time type Full time posted on Posted 2 Days Ago time left to apply End Date: December 16, 2024 (18 days left to apply) job requisition id R23793 Job Title : Customer Care Agent - French Speaker Summary of the role: Are you a skilled Customer Care Agent? Are you a tech-oriented professional within...
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German Customer Care Representative
hace 4 semanas
Barcelona, Barcelona, España Pierce Group A tiempo completoCustomer Care Agent - German LanguagePierce Group is expanding its customer support team and seeking a highly skilled German-speaking customer care agent to join our team in Barcelona, Spain.As a customer care agent, you will be responsible for providing top-notch support to our customers, responding to their queries and concerns in a timely and efficient...
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Customer Care Agent Dach
hace 2 semanas
Barcelona, España Softbank Investment Advisers A tiempo completo.Customer Care Agent DACH (German speaking) About TravelPerk TravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of business travel. It's an all-in-one platform that gives travellers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone. Job...
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Customer Care Agent
hace 1 mes
Barcelona, España Abroad Experience A tiempo completoResponsibilities/Tasks Based at our client's European HQ in Zoetermeer, you will be the key contact person at their Customer Care Department for European customers. You will work closely together in the team with your colleagues and the second line of support; with sales and other departments. You report in this position to the Customer Care Team Leader.As a...
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Customer Care Agent Dach
hace 2 semanas
Barcelona, España Softbank Investment Advisers A tiempo completo.Customer Care Agent DACH (German speaking)About TravelPerkTravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of business travel. It's an all-in-one platform that gives travellers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.Job...
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Customer Care Agent
hace 2 semanas
Barcelona, España Softbank Investment Advisers A tiempo completoAbout TravelPerk TravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of business travel.It's all-in-one platform gives travellers the freedom they want whilst providing companies with the control they need.The result saves time, money, and hassle for everyone.Job Description We are looking for experienced, hands-on Customer...
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Customer Care Agent
hace 2 semanas
Barcelona, España Softbank Investment Advisers A tiempo completoAbout TravelPerkTravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of business travel. It's all-in-one platform gives travellers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.Job DescriptionWe are looking for experienced, hands-on Customer...
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Customer Care Agent
hace 2 semanas
Barcelona, España Softbank Investment advisers A tiempo completoAbout TravelPerk TravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of business travel. It’s all-in-one platform gives travellers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone. Job Description We are looking for experienced, hands-on...
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Italian Customer Care Agent
hace 5 meses
Barcelona, España Pierce AB A tiempo completoPierce is one of Europe’s most successful online retailers. We are currently looking for an Italian Customer Care agent in Barcelona, Spain, where we have opened a brand new Support office near Sagrada Familia. The team there will provide great support for most of our European markets and we expect it to continue to keep expanding. Customer Care agents...
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Customer Care Agent
hace 2 semanas
Barcelona, España Softbank Investment Advisers A tiempo completoAbout TravelPerkTravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of business travel. It's all-in-one platform gives travellers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.Job DescriptionWe are looking for experienced, hands-on Customer...
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Customer Care and Onboarding Agent
hace 2 meses
Barcelona, España Qonto A tiempo completo**Customer Care and Onboarding - Relocation to Barcelona (Position is based in Barcelona, working for our Belgium Market)** The mission of the **Customer care team** at Qonto is to guide and to help our clients succeed. We are very proud of our **4.6/5 customer satisfaction**, and we always want to improve it! That's why we see our Customer care team as a...
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Customer Care Agent
hace 5 meses
Barcelona, España Sumup A tiempo completoCustomer Care Agent - German SumUp is a leading global fintech company committed to leveling the playing field for small businesses. Founded in , we’re the trusted partner of over 4 million merchants in 36 markets worldwide, providing simple and affordable tools that enable them to manage payments, business finances and customer relationships. As a...
