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hace 1 semana


Zaragoza, España Ria A tiempo completo

Customer Care Rep. - English and Spanish (Temporary)Ria, Madrid, SpainPosted: 3 days agoType: TemporarySalary: CompetitiveWe are looking for an enthusiastic Customer Services Representative with Spanish and English as mandatory languages, Dutch as a desirable language, or any other language as a plus to join our friendly team at European Ria Headquarters in Alcobendas, Madrid. In this role, you will provide information to our customers about their transactions and resolve general queries they may have.ResponsibilitiesYour main responsibilities will include but will not be limited to:Assisting agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions and complaints; Reviewing and correctingdata of incorrectly processed transactions; Maintaining constant communication with the correspondent (paying agent in the country of sending destination) via telephone or email to resolve customer complaints; Collaborating with the accounting department to reconcile and balance the refunds of cancelled transactions.QualificationsWe require you to have a minimum education of completed high school or college. We will also look for:Good knowledge of MS Office and Internet Explorer; At least one year's workexperience in customer services or a call center position; An additional language;Strong customer orientation skills; Excellent communication skills (both oral and written); Attention to detail;Good teamwork approach; Ability to work flexibleschedules.#J-18808-Ljbffr


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