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.Job Responsibilities:Conduct extensive problem-solving, order processing, and regular maintenance of customer accounts.Adhere to company protocols and policies, seeking opportunities to optimize department efficiency.Cultivate close relationships with customers and internal sales teams, providing proactive sales support.Address customer inquiries over the phone and in-person.Schedule and bill for services, deliveries, and new installations; coordinate schedules with the service/operations manager.Process customer payments and maintain accurate internal reports.Make outbound calls to current customers to schedule additional services or offer maintenance plans.Perform outbound collection calls and handle over-the-counter customer orders.Address customer complaints effectively, ensuring the appropriate changes are made.Maintain comprehensive records of customer interactions, including inquiries, complaints, and actions taken.Complete contract forms, address change records, or issue service discontinuance orders using computer systems.Handle unresolved customer grievances, referring them to designated departments for further investigation.Determine charges for services requested, arrange for billing, or collect deposits/payments.Contact customers to answer inquiries or to inform them of claim investigation results or planned adjustments.Upsell new or additional services or products.Carry out any other duties assigned by the Office Manager.Minimum Requirements:1+ years of customer service experienceHigh school diploma or GEDModerate proficiency in Microsoft Word and ExcelPreferred Qualifications:Customer service experience, preferably in a sales/marketing environmentComputer proficiency, particularly with Microsoft OfficeFluency with the Windows operating system and basic knowledge of MS Excel and MS WordAbility to learn a proprietary customer service programExcellent interpersonal and communication skills (verbal/written)Benefits:Medical, Dental, and Vision insuranceExclusive Product DiscountsPaid Time OffEqual Opportunity Statement: Culligan by WaterCo adheres to non-discriminatory employment practices, ensuring that all decisions and criteria related to employment are made without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state, or local statutes.Culligan, a leader in the design and distribution of water treatment systems for residential, commercial, and industrial applications, has over 80 years of experience. We proudly hold the Good Housekeeping Seal, Consumer Digest "Best Buy" rating, and are recognized by the iconic "Hey Culligan Man" tagline. With over 800 dealers worldwide and offices in more than 90 countries, we lead the industry in service, support, and product innovation
