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About Olala HomesOlala Homes is a fast-growing tech-enabled real estate management and hospitality company with headquarters in Barcelona.We are part of a Hospitality group that manages over 1200 short-term rentals, hotels, and other unique accommodations, as well as 10 restaurants, across multiple countries in Europe, Asia and the Middle East.Our mission is to provide our guests with unique hospitality experiences while promoting an efficient and sustainable way of traveling with style.Since our beginning in 2014, we've expanded our operations to 17 cities and are on our way to continue growing in different markets worldwide by offering travelers smart/digital and stylish accommodations and high-level service.Your role:We are seeking a dynamic and creative and multilingual Hotel Customer Care Specialist to join our team.As a Hotel Customer Care Specialist, you will represent a hospitality industry leader connecting people worldwide to unique travel experiences.This is an excellent opportunity to gain hands-on experience in the vacation rental industry and contribute to the growth of our company.Your JourneyRespond promptly to customer inquiries via phone, email, and chat, providing accurate information about our hotel's amenities, services, and policies.Assist guests with booking reservations, modifying existing reservations, and processing cancellations, adhering to our reservation system's protocols.Address guest concerns and complaints professionally and courteously, striving to resolve issues to the guest's satisfaction while adhering to company policies and procedures.Coordinate with other hotel departments, such as housekeeping and maintenance, to fulfill guest requests and ensure a seamless experience during their stay.Maintain detailed records of all customer interactions and transactions in our customer relationship management (CRM) system, ensuring accuracy and completeness.Stay informed about current promotions, events, and local attractions to provide guests with relevant information and enhance their experience.Collaborate with team members and supervisors to continuously improve processes and exceed customer service goals.Adhere to established remote work protocols, including maintaining a professional workspace, adhering to scheduled shifts, and maintaining reliable internet connectivity.Uphold the hotel's brand standards and reputation by consistently delivering exceptional service and fostering positive guest relationships.Participate in ongoing training and development opportunities to enhance product knowledge, communication skills, and customer service techniques.For us, every day is filled with purpose.What do you bring to your trip?Minimum one-year experience in a similar position, possibly in a resort or hotelExcellent customer-service, communication, and organization skillsA positive, service-oriented attitude?Strong bilingual communication skills - written and verbal - in Spanish and EnglishPrevious experience with Cloudbeds is highly appreciatedGood computer knowledge including Google suite packageMust be available to work flexible hours including evenings, weekends, and holidaysSelf-starter, creative, thinking outside the box and willing to support expansion in a fast-growing environment.Passionate, proactive, hands on, dynamic and energeticFlexible, resilient and adaptable to changesConfident working in cross-functional teams.Comfortable in a start-up environment.Diversity and SustainabilityAt Olala Homes, we take pride in cultivating a vibrant and inclusive work environment that celebrates individuality and diversity.We believe that these are invaluable assets that fuel innovation, foster creativity and drive our overall success.Additionally, we believe in taking action towards curving the impact that our company has on its environments. This includes implementing energy efficient practices and engaging in community projects that promote cultural preservation among other actions.We look forward to receiving your applicationFor more information about Olala Homes, visit and to keep up to date with Olala Homes' news, follow us on LinkedIn and InstagramAPPLY HERE
