Learning & Development Manager
hace 2 meses
Job Description
General Scope of Duty: Responsible for creating and implementing training strategies and overseeing the development of careers. Sets performance metrics, evaluates productivity, and assists in developing long-term career plans. Ensures effective training is in place, where all training activities are strategically aligned with the hotel's vision, mission, and strategies. Measures the effectiveness of the training to ensure a return on investment.
DUTIES AND RESPONSIBILITIES Develop a training strategy for the hotel.Plan orientation training and deliver this training according to the plans.Supervise the development of the Annual Training Plan.Conduct follow-up studies of all completed training to evaluate and measure results.Modify programs as needed.Develop effective training materials utilizing a variety of media.Develop trainer development programs and coach others involved in training efforts, providing effective growth and development opportunities.Display leadership in guest hospitality and create a positive atmosphere for guest relations.Observe service behaviors of associates and provide feedback to individuals and/or managers.Monitor enrollment and attendance at training.Review comment cards and guest satisfaction results to identify areas of improvement.Measure transfer of learning from training courses to the operation.Develop and monitor spending against the departmental budget.Exemplify the desired Rixos culture.Be a member of the Curriculum Advisory Board (CAB).Identify performance gaps and work with managers to develop and implement appropriate training to improve performance.Evaluate the trainer's performance and effectiveness of training programs, providing recommendations for improvement.Research new technologies and methodologies in workplace learning and present this research.Stay up to date with developments in training by reading relevant journals, going to meetings, and attending relevant courses.Help line managers and trainers solve specific training problems, either on a one-to-one basis or in groups.Manage the delivery of training and development programs.Conduct appraisals for the training team.Ensure statutory training requirements are met.Prepare development plans for subordinates.Design, develop, and produce managerial training materials and hand-outs.Observe employees' performance improvement.Be present during operation to ensure that the quality of service provided is in parallel with the hotel service standards.Participate in activities organized to protect biological diversity and share responsibilities to increase environmental knowledge and carry on necessary trainings.Implement necessary warnings and departmental training to save energy inside the facility.Implement responsibilities to eliminate and collect waste properly, reduce environmental pollution, and lead staff.Provide safe handling, storage, and use of chemicals following laws, controlling and reducing chemical contamination.Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.Carry out all other duties assigned by managers and hotel management not specified in the job description.QUALIFICATIONS: Education: Bachelor's Degree in a related fieldExperience: 5 years of work experience in Learning & Development, with at least 2 years in the same position in the Hospitality Industry.Foreign Language: Outstanding level of English.Courses and Training: Prior attendance in courses and seminars in the field.Computer Literacy: Excellent computer skills.Special Qualifications: Leader, adaptable, works under pressure, proactive, results-driven, thorough, good time management, proficient communication, and analytical skills.Eligibility: Candidate should be eligible to work in Egypt.
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