It Support

hace 1 mes


Sevilla, España Green Eagle Solutions Sl A tiempo completo

Green Eagle Solutions is a rapidly growing tech company for the renewable energy sector accelerating the green energy transition by enabling fully autonomous renewable energy operations.
Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability and currently handling 30% of all the renewable energy in Spain.
This solution allows green energy production to be more efficient and sustainable, bringing closer the goal of achieving a carbon-neutral world.
Job Overview
We are looking for a Customer Support Technician with 1-2 years of experience to assist our customers with any issues they may have using our products and services.
As a Customer Support Technician, you will be responsible for resolving customer incidents, monitoring server status, and providing assistance in the use of our systems to users. To be successful in this role, you'll also need to be an excellent communicator who can build trust with our customers.
Ultimately, you will be helping to build our reputation as a company that provides excellent customer support for all our after-sales processes.
Responsibilities
Rotating shift 24/7 (morning, afternoon, night) phone and email assistance for troubleshooting.
Troubleshoot systems to determine technical issues and fix them within the guidelines of the SLA.
Building and nurturing a strong relationship with our clients to ensure the highest customer satisfaction.
Providing assistance in the use of our systems to users.
Monitoring server status to identify opportunities to improve performance and execute preventive maintenance tasks to assure maximum performance and minimize incidents.
Ensuring backups are reliable and periodically up to date as described in the SLA.
Experience/Skills Required
The ideal candidate should have a technical degree in IT or engineering or equivalent experience in the administration and troubleshooting of the following:
OS Microsoft and Linux management.
Databases Oracle, SQL Server, and MySQL.
Data Analytics (Excel and PowerBI).
Customer-oriented skills.
Must be able to communicate effectively in English (oral and written). Level C1.
Availability to work in rotating overnight shifts.
Experience in SCADA systems.
Experience in the energy sector.
Experience using help desk software and remote support tools: ticket management and tracking systems (such as Zendesk, Freshdesk, or Salesforce Service Cloud) to manage customer queries and issues.
Excellent communication and problem-solving skills.
Multi-tasking abilities.
Patience when handling tough cases or customers.
Time management and focus on detail.
Be open-minded and able to work in a constantly changing and growing context.
Why work at Green Eagle?
Voted a Great Place to Work by our team members.
Contribute to the green energy transition and have a sense of purpose in your work.
Flexible compensation including discounts on childcare, transport, and meals.
This is an awesome opportunity to speed up your professional career and challenge yourself while doing something meaningful for the future

#J-18808-Ljbffr



  • Sevilla, Sevilla, España Tech Domain A tiempo completo

    Job Summary:We are looking for a skilled IT Support Specialist to join our team at Tech Domain. As an IT Support Specialist, you will be responsible for providing on-site IT & Network Support in various locations. You will be paid on an hourly or daily/half-day basis, and tickets will be dispatched according to your area of expertise.Key...

  • It Support Engineer

    hace 2 meses


    Sevilla, España Tech Domain A tiempo completo

    We are looking for an ONSITE IT & Network Support Engineer/Technician to support casual freelancing tasks in your area. Would you be interested in contractual tasks? You will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area, and you may support them as per your availability (weekdays, weekends). Tasks...

  • It Support Engineer

    hace 2 meses


    Sevilla, España Tech Domain A tiempo completo

    We are looking for an ONSITE IT & Network Support Engineer/Technician to support casual freelancing tasks in your area. Would you be interested in contractual tasks? You will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area, and you may support them as per your availability (weekdays, weekends).Tasks...

  • It Support Engineer

    hace 2 meses


    Sevilla, España Tech Domain A tiempo completo

    We are looking for an ONSITE IT & Network Support Engineer/Technician to support casual freelancing tasks in your area. Would you be interested in contractual tasks? You will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area, and you may support them as per your availability (weekdays, weekends). Tasks...

  • It Support

    hace 1 mes


    Sevilla, España Scopely A tiempo completo

    Description Scopely is looking for an IT Support Technician to join our IT/Ops team in Seville on an on-site basis!At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players.We are a global team of game...

  • IT Support

    hace 7 meses


    Sevilla, España Quattris Global Ltd A tiempo completo

    **Installation and troubleshooting of RAM and PC** **Job Types**: Contract, Temporary, Full-time, Part-time **Salary**: 25.00€ - 35.00€ per hour Application Question(s): - Do you have experience with Installation of RAM and PCs? - Are you based in Seville or Nearby? **Experience**: - IT Support: 2 years (preferred) **Language**: - English...

  • It Support

    hace 1 mes


    Sevilla, España Scopely A tiempo completo

    .Scopely is looking for an IT Support Technician to join our IT/Ops team in Seville on an on-site basis ! At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who...

  • It Support

    hace 1 mes


    Sevilla, España Scopely A tiempo completo

    .Scopely is looking for an IT Support Technician to join our IT/Ops team in Seville on an on-site basis!At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who...

  • IT Support Specialist

    hace 3 días


    Sevilla, Sevilla, España Admiral Europe Tech A tiempo completo

    Job Title: IT Support SpecialistAdmiral Europe Tech is seeking an experienced IT Support Specialist to join our team. This role will involve providing technical assistance and support to our users, resolving hardware and software issues, and maintaining the overall health of our IT systems.Key Responsibilities:Manage and resolve incidents and requests...

  • IT Support Specialist

    hace 3 días


    Sevilla, Sevilla, España Admiral Europe Tech A tiempo completo

    **Job Summary**We are seeking an experienced IT Support Specialist to join our team at Admiral Europe Tech. In this role, you will be responsible for providing technical assistance and support to our employees.About the Role:The IT Support Specialist will be the first point of contact for employees with technical issues or concerns. You will be responsible...

  • It Support

    hace 1 mes


    Sevilla, España Scopely A tiempo completo

    Scopely is looking for an IT Support Technician to join our IT/Ops team in Seville on an on-site basis !At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players.We are a global team of game lovers who...

  • It Support

    hace 1 mes


    Sevilla, España Scopely A tiempo completo

    Scopely is looking for an IT Support Technician to join our IT/Ops team in Seville on an on-site basis !At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who...

  • It Support Specialist

    hace 2 meses


    Sevilla, España Solera A tiempo completo

    .IT Support Specialist Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300...

  • IT Support

    hace 1 mes


    Sevilla, España Scopely A tiempo completo

    Scopely is looking for an IT Support Technician to join our IT/Ops team in Seville on an on-site basis ! At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who...

  • It Support

    hace 1 mes


    Sevilla, España Scopely A tiempo completo

    Scopely is looking for an IT Support Technician to join our IT/Ops team in Seville on an on-site basis! At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who...


  • Sevilla, Sevilla, España Scopely A tiempo completo

    At Scopely, we're seeking a skilled IT Support Technician to join our on-site team in Seville. As part of our global IT/Ops team, you'll play a vital role in ensuring seamless operations and maintaining the highest level of service for our teams worldwide.About UsScopely is a leading interactive entertainment company, creating immersive games for millions of...

  • It Support

    hace 1 mes


    Sevilla, España Green Eagle Solutions Sl A tiempo completo

    .Green Eagle Solutions is a rapidly growing tech company for the renewable energy sector accelerating the green energy transition by enabling fully autonomous renewable energy operations. Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability and...

  • It Support

    hace 1 mes


    Sevilla, España Green Eagle Solutions Sl A tiempo completo

    .Green Eagle Solutions is a rapidly growing tech company for the renewable energy sector accelerating the green energy transition by enabling fully autonomous renewable energy operations.Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability and...

  • It Support

    hace 1 mes


    Sevilla, España Green Eagle Solutions Sl A tiempo completo

    Green Eagle Solutions is a rapidly growing tech company for the renewable energy sector accelerating the green energy transition by enabling fully autonomous renewable energy operations.Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability and...


  • Sevilla, Sevilla, España Admiral Europe Tech A tiempo completo

    About Admiral Europe TechWe are a leading provider of cutting-edge IT solutions and services.Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. This is an exciting opportunity to work with a talented group of professionals who share your passion for delivering exceptional customer service and support.Main...