Wp56 Customer Support Analyst
hace 2 semanas
As a Customer Support Analyst, you will demonstrate a unique combination of people skills and tech savvy as you will be speaking, messaging, and emailing with clients, helping them navigate any challenges they have with our hospitality cloud. It's a unique opportunity where you will learn a ton and gain invaluable experience in a tech company with a startup vibe.Your mission, should you choose to accept it:Develop an in-depth understanding of Mews' solutions, serving as an ambassador to our customers, ensuring they are achieving great value from our products.Provide exceptional support for customers on technical issues via messaging, email, and phone.Consult with customers proactively on ways to improve usage and efficiency.Become familiar with all integrated partner solutions to ensure that we match up the best-connected solutions based on customer needs.Build and retain rapport with appointed "Mews person" at customer sites.Maintain thorough customer documentation.Continuously improve internal knowledge base.You'll be a great fit if you bring a few of the below with you:Higher Education preferably in Hotel Management / IT / Business.Professional experience in customer support.Experience in hotel operations.Native or fluent in English & French.Ability to take feedback, learn quickly and adapt to new situations.Outgoing, social, ready to communicate with employees, customers, and partners across different countries and different organizational levels.Permission to live and work unrestricted in Spain.Willingness to work in shifts as we support our customers around the globe 24/7.A couple of points worth noting:Shift Pattern: Because our clients run 24/7 businesses, the Customer Support Team needs to be available 24/7. The team typically works 5 days a week on a rota with shifts starting from 6.30am, with the latest finish time being 10pm.Interview Process: There are a few stages which hopefully ensures that this role and Mews are right for you and you are right for the role and Mews. Typically this will be; MS Teams Interview witha Recruiter, MS Teams Interview with a Team Supervisor or Manager; Written Task and Recorded Video Interview, Final Interview with Senior Manager from Team.Salary: 29,000 Euros Per Annum.#J-18808-Ljbffr
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Madrid, España Cegid A tiempo completo.Cegid es líder europeo en soluciones de gestión empresarial en la nube para los sectores financiero (tesorería, fiscal, ERP), de recursos humanos (nóminas, gestión del talento), CPA, minorista y empresarial. En el cambiante mundo actual, Cegid y sus 4.400 empleados hacen posible ayudando a sus 500.000 clientes a liberar su potencial gracias a...
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hace 4 semanas
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CS Systems Support Analyst
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hace 2 meses
Madrid, España Cabify A tiempo completo¿Quieres cambiar el mundo? Eso es lo que hacemos en Cabify. Nuestro objetivo es hacer de las ciudades mejores lugares para vivir, mejorando la movilidad de las personas que viven en ellas, conectando a pasajeros y conductores con tan sólo pulsar un botón. Es posible que algún día las ciudades sean lugares donde nadie necesite un coche privado, pero aún...
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hace 1 mes
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hace 2 meses
Madrid, España Importante Empresa Del Sector A tiempo completo.Johnson & Johnson is recruiting for a Senior Analyst, Customer Support to join our Electrophysiology Team.This position is located in Irvine, CA as strongly preferred.Will consider other J&J MedTech work locations within the continental US for the ideal candidate.POSITION SUMMARYThe Senior Analyst supporting the Electrophysiology Team is the liaison between...
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hace 5 días
Madrid, España Accelya A tiempo completo**Job purpose** As an Analyst - Application Support, you will provide technical support to teams within the organisation, and to external clients when required. You will often respond to technical problems that occur abruptly and require immediate solutions. **What will you do?** - Support internal teams requests (Customer, BPO, Operations) ensuring...
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hace 7 días
Madrid, España Oracle A tiempo completoTechnical Analyst 1-Support-220004CI **Applicants are required to read, write, and speak the following languages**: English, Spanish **Preferred Qualifications** This posting is to cover a position in operations, as technical analyst - support at Oracle Customer Connected Service Delivery (CCSD): - The position requires working on shifts 365x7x24. - The...
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hace 1 semana
Madrid, España Onetrust A tiempo completoThe ChallengeOneTrust is seeking a Support Analyst to join our professional services team.The Support Analyst will provide ongoing product support, troubleshooting, and pragmatic solutions for the most complex and critical issues that OneTrust customers face.This position requires an outgoing, confident individual with excellent verbal and written...
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hace 1 semana
Madrid, España Onetrust A tiempo completoThe ChallengeOneTrust is seeking a Support Analyst to join our professional services team. The Support Analyst will provide ongoing product support, troubleshooting, and pragmatic solutions for the most complex and critical issues that OneTrust customers face. This position requires an outgoing, confident individual with excellent verbal and written...
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hace 4 meses
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hace 3 meses
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