Cs Systems Support Analyst

hace 6 días


Madrid, España Cataloxy A tiempo completo

Publicada: 16.10.2023. Actual hasta: 10.12.2024Ofertas de empleo CS Systems Support AnalystEmpresa: Vueling EspañaCS Systems Support Analyst, MadridSalario: a convenirUbicación: MadridDescripción de la ofertaRyanair is looking for a Systems Support Analyst to join its Customer Care team to work on the various systems and applications that our agents and customers use on a day-to-day basis. Reporting to the Head of Service Design and CS Digital, this is a permanent position based in our Madrid office.In this role you will understand and support Ryanair's Customer Care platforms and you will be involved in several Digital projects aiming to improve the customer experience and support CS activities.ResponsibilitiesSupport CS Digital products including Help Centre, Telephony platform, ChatBot and other AI technologies, Customer Service CRMManage and execute change requests across multiple systemsSupport existing applications liaising with internal IT teams and external vendorsHandle all basic administrative functions including user account maintenance, company reports, workflows management and other routine tasksTroubleshoot issues and support internal end usersIdentify opportunities to enhance system functionalitiesRequirementsPrevious experience supporting systems as IT or admin userExperience of working on major consumer interfacing websites/applications is an advantageExperience of working within Customer Care is an advantageProactive and logical approach to decision making and a real passion for problem solvingAbility to work within a team as well as on an individual levelExcellent listening, analysis, written and verbal communication skillsPassionate about digital products and online solutionsSelf-starter and highly motivated to achieve organisational goalsExperience of working in an agile, fast-paced consumer centric ecommerce environmentExcellent time management and organisational skillsBenefitsCompetitive salary and Airline benefitsUn poco sobre la empresa Vueling EspañaSolutono Ver más»#J-18808-Ljbffr



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