Contact Center Platform Engineer –
hace 2 semanas
As you contemplate your future you might be asking yourself what's the next step? Start your journey with us.
We're seeking an experienced Contact Center Platform Engineer to join our CXT team in Barcelona (hybrid), who manages our cloud contact center platform to provide customer care services to our clients. We are working on expanding and exploiting the functionality of the tools to their full potential. You will work closely not only with the Customer Services Central Team but also with the Contact Centres, External Suppliers, IT department, and the internal stakeholders. If you're ready to soar, we're ready to take you there.
Why eDreams ODIGEO Join the world's leading travel subscription platform and one of the largest eCommerce businesses in Europe.
20 million customers 44 markets 5 brands 54M members in Prime 162 million bookings in FY23 More than 50,000 bookings per day 100 million daily user searches 1,400 employees More than 50 different nationalities 99% permanent contracts Average age: 36.3 We're a leading travel tech company revolutionizing the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program.
What you will do: The Role's Key Responsibilities and Tasks As an eDOer, you will have clear objectives, great challenges, and a clear overview of how your work contributes to the global company project and its customers. As a Contact Center Platform Engineer, you will be in charge of:
Managing a Cloud Contact Centre technology based on an omnichannel solution from voice to chat, emails, and AI automation. Telco knowledge to handle the IT infrastructure of the call center platform (SIP trunks, MPLS, webRTC). Challenging the status quo every day by using innovative technologies to provide the best customer experience in any interaction. Integrating with different vendors' APIs/systems to act as one. Providing outstanding support to troubleshoot production challenges. What you need to succeed: Good to have: Bring your unique perspective, speak up, and offer disruptive solutions. You'll have the opportunity to learn and grow while making a real impact on our team. Here's what you need to succeed:
Person with IT/Telco degree and minimum 3-5 years proven experience in a similar position. Understanding of contact center technology; main players in the marketplace (Genesys Cloud is an advantage). Knowledge of contact center multichannel solutions (voice bots, artificial intelligence apps, API capabilities). Developer skills to customize standard solutions via programming. Good knowledge of telecom networks principles and terminology. Ability to work with data reporting (Google BigQuery). Troubleshooting skills. Flexibility and a can-do approach to complete tasks on time. Ability to work using own initiative and as a member of a team. Ability to work effectively under pressure and to deadlines. Good organizational, communications, analytical, and problem-solving skills. Fluent in English; Spanish is beneficial. What's in it for you? The best talent deserves the best benefits.
At eDO, we want you to be a part of our success story and great culture.
Here's what we offer: A rewarding compensation package including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support, and the possibility of choosing your equipment and keeping it for free after 3 years. Continuous learning to fuel your growth and explore new horizons (free Coursera access, soft skills workshops, tech training, leadership development, and more). Great onboarding program. Opportunities to empower your career and unleash your potential. Personalized career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions. Your wellbeing is our priority. Embrace freedom and flexibility with a hybrid home-office model focused on outcomes, not time-in-seat. Work hard, party hard: Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions like sports and music. Come to work as you are with no dress code and enjoy free fruit, coffee, and tea at our offices. Enjoy a dynamic and healthy environment that supports high performance, learning, and growth. You'll work in an Agile mindset environment with recognition at our core. If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further. Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel.
#J-18808-Ljbffr
-
Contact Center Platform Engineer
hace 1 mes
Barcelona, Barcelona, España Edreams Odigeo A tiempo completoAbout eDreams ODIGEOWe're a leading travel tech company, revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program.Job Title: Contact Center Platform EngineerWe're seeking an experienced Contact Center Platform Engineer to join our CX Team in...
-
Contact Center Platform Engineer
hace 4 semanas
Barcelona, Barcelona, España Edreams Odigeo A tiempo completoAbout eDreams ODIGEOWe're a leading travel tech company, revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program.Job Title: Contact Center Platform EngineerWe're seeking an experienced Contact Center Platform Engineer to join our CX Team in...
-
Contact Center Platform Engineer
hace 1 mes
Barcelona, Barcelona, España Edreams Odigeo A tiempo completoAbout eDreams ODIGEOWe're a leading travel tech company revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime—the world's first travel subscription program.Job Title: Contact Center Platform EngineerWe're seeking an experienced Contact Center Platform Engineer to join our CX Team in...
-
Contact Center Platform Engineer
hace 2 semanas
Barcelona, Barcelona, España Edreams Odigeo A tiempo completoAbout the RoleWe're seeking an experienced Contact Center Platform Engineer to join our CX Team in Barcelona (hybrid) who manages our cloud contact center platform to provide customer care services to our clients. The ideal candidate will have a strong understanding of contact center technology and experience with omnichannel solutions.Key ResponsibilitiesAs...
-
Contact Center Platform Engineer
hace 4 semanas
Barcelona, Barcelona, España Edreams Odigeo A tiempo completoAbout the RoleWe're seeking an experienced Contact Center Platform Engineer to join our CX Team in Barcelona (hybrid) who manages our cloud contact center platform to provide customer care services to our clients.As a key member of our team, you will be responsible for managing a cloud contact centre technology based on an omnichannel solution, integrating...
-
Contact Center Platform Engineer
hace 4 semanas
Barcelona, Barcelona, España Edreams Odigeo A tiempo completoAbout the RoleWe're seeking an experienced Contact Center Platform Engineer to join our CX Team in Barcelona (hybrid) who manages our cloud contact center platform to provide customer care services to our clients.As a key member of our team, you will be responsible for managing a cloud contact centre technology based on an omnichannel solution, integrating...
-
Contact Center Platform Engineer
hace 3 semanas
Barcelona, Barcelona, España Https:Www.Energyjobline.ComSitemap A tiempo completoJob Title: Contact Center Platform EngineerWe are seeking an experienced Contact Center Platform Engineer to join our CX Team in Barcelona (hybrid) who manages our cloud contact center platform to provide customer care services to our clients. The ideal candidate will have a strong understanding of contact center technology and experience with main players...
-
Contact Center Platform Engineer
hace 3 semanas
Barcelona, Barcelona, España Https:Www.Energyjobline.ComSitemap A tiempo completoAbout the RoleWe are seeking an experienced Contact Center Platform Engineer to join our CX Team in Barcelona (hybrid) who manages our cloud contact center platform to provide customer care services to our clients. The ideal candidate will have a strong understanding of contact center technology and experience with main players in the marketplace, such as...
-
Contact Center Platform Engineer –
hace 4 semanas
Barcelona, España Https:Www.Energyjobline.ComSitemap.Xml A tiempo completo.As you contemplate your future, you might be asking yourself: what's the next step?Start your journey with us! We're seeking an experienced Contact Center Platform Engineer to join our CX Team in Barcelona (hybrid) who manages our cloud contact center platform to provide customer care services to our clients. We are working on expanding and exploiting the...
-
Contact Center Platform Engineer –
hace 7 días
Barcelona, España Https:Www.Energyjobline.ComSitemap.Xml A tiempo completoAs you contemplate your future, you might be asking yourself: what's the next step? Start your journey with us! We're seeking an experienced Contact Center Platform Engineer to join our CX Team in Barcelona (hybrid) who manages our cloud contact center platform to provide customer care services to our clients. We are working on expanding and exploiting the...
-
Contact Center Platform Engineer –
hace 7 días
Barcelona, España Https:Www.Energyjobline.ComSitemap.Xml A tiempo completoAs you contemplate your future, you might be asking yourself: what's the next step?Start your journey with us!We're seeking an experienced Contact Center Platform Engineer to join our CX Team in Barcelona (hybrid) who manages our cloud contact center platform to provide customer care services to our clients.We are working on expanding and exploiting the...
-
Contact Center Platform Engineer
hace 3 semanas
Barcelona, Barcelona, España Edreams Odigeo A tiempo completoWe're seeking an experienced Contact Center Platform Engineer to join our CX Team in Barcelona (hybrid) who manages our cloud contact center platform to provide customer care services to our clients.As a key member of our team, you will be responsible for managing a cloud contact centre technology based on an omnichannel solution, handling IT infrastructure,...
-
Contact Center Platform Engineer
hace 4 semanas
Barcelona, Barcelona, España Edreams Odigeo A tiempo completoAbout the RoleWe are seeking an experienced Contact Center Platform Engineer to join our CX Team in Barcelona (hybrid) who manages our cloud contact center platform to provide customer care services to our clients. As a key member of our team, you will be responsible for managing the cloud contact center platform, ensuring seamless customer interactions, and...
-
Contact Center Platform Engineer
hace 3 semanas
Barcelona, Barcelona, España Edreams Odigeo A tiempo completoAre you ready to take your career to the next level?We're seeking an experienced Contact Center Platform Engineer to join our CX Team in Barcelona (hybrid) who manages our cloud contact center platform to provide customer care services to our clients. We are working on expanding and exploiting the functionality of the tools to their full potential. You will...
-
Contact Center Platform Engineer
hace 3 semanas
Barcelona, Barcelona, España Https:Www.Energyjobline.ComSitemap A tiempo completoAbout the RoleWe are seeking an experienced Contact Center Platform Engineer to join our CX Team in Barcelona (hybrid) who manages our cloud contact center platform to provide customer care services to our clients. Our team is responsible for expanding and exploiting the functionality of the tools to their full potential.Key ResponsibilitiesManage a Cloud...
-
Contact Center Platform Engineer –
hace 4 días
Barcelona, España https:www.energyjobline.comsitemap.xml A tiempo completoAs you contemplate your future, you might be asking yourself: what's the next step? Start your journey with us! We're seeking an experienced Contact Center Platform Engineer to join our CX Team in Barcelona (hybrid) who manages our cloud contact center platform to provide customer care services to our clients. We are working on expanding and exploiting the...
-
Contact Center Platform Engineer – Cloud Expert
hace 3 semanas
Barcelona, Barcelona, España Edreams Odigeo A tiempo completoAbout the RoleWe are seeking an experienced Contact Center Platform Engineer to join our CX Team in Barcelona (hybrid) who manages our cloud contact center platform to provide customer care services to our clients. As a key member of our team, you will be responsible for managing a cloud contact centre technology based on an omnichannel solution from voice...
-
Operador/a de Contact Center
hace 3 semanas
Barcelona, Barcelona, España Teléfono Permanente, Contact Center A tiempo completoBusquem un/a Operador/a de Contact Center per a la nostra empresa Teléfono Permanente, Contact Center.Responsabilitats: Captació telefònica de socis i sòcies. Oferir informació bàsica sobre la nostra empresa i sobre la nostra activitat. Experiència en campanyes d'ONG's. Coneixements de català i castellà a nivell nadiu.Ofrecem un contracte laboral...
-
Inicio Inmediato Contact Center Platform Engineer –
hace 2 meses
Barcelona, España Edreams Odigeo A tiempo completo.As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us!We're seeking an experienced Contact Center Platform Engineer to join our CX Team in Barcelona (hybrid) who manages our cloud contact center platform to provide customer care services to our clients. We are working on expanding and exploiting the...
-
Contact Center Platform Engineer
hace 4 semanas
Barcelona, Barcelona, España eDreams ODIGEO A tiempo completoTransform the Customer ExperienceAs a seasoned professional, you're ready to take your career to new heights. We're seeking an experienced Contact Center Platform Engineer to join our CX Team in Barcelona, working on a hybrid model that combines the best of both worlds.About the RoleWe're looking for a talented individual to manage our cloud contact center...
