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.Nos encontramos en la búsqueda de un profesional altamente motivado para unirse a nuestro equipo de front office como Assistant Front Office Manager.Únete a nosotros para disfrutar de una oportunidad única de trabajar con dos marcas hoteleras únicas, que llegan a la idílica playa de Cala Llonga, en Ibiza.Mondrian Ibiza es un elegante país de las maravillas con 154 habitaciones y espacios públicos de diseño, incluyendo una amplia terraza con vistas a la bahía.Hyde Ibiza es un paraíso para los amantes de la gastronomía, inspirado en los festivales y un escaparate para la música y la vida nocturna; Tiene 401 habitaciones con texturas naturales y toques artesanales.Juntos, los hoteles suman 7 restaurantes y bares; Desde sushi de primera calidad hasta cocina balear del mar a la mesa.Descripción del empleo Cómo será tu día a díaProgramar, distribuir y asignar funciones al personal de recepción.Realizar tareas administrativas, de llamadas, gestión del correo electrónico, etc.Controlar la disponibilidad de habitaciones y asignarlas según las preferencias de los huéspedes.Formar al personal a tu cargo en aspectos operativos del área de recepción, atención al cliente y normas de seguridad.Supervisar las acciones del personal a tu cargo relativo a la atención al cliente.Atender al cliente en Front Desk.Atender y gestionar las quejas y reclamaciones.Realizar la planificación de los turnos del departamento.Hacer seguimiento del trabajo con los departamentos de Reservas y Habitaciones.Participar en procesos de selección para el departamento.Supervisar y revisar la facturación del día, cuadrar cajas si fuese necesario y revisar que los cargos se estén realizando correctamente.Realizar los informes y estadísticas de fin de mes.Revisar los traces, comments y demás preferencias de las reservas.Controlar los paylinks enviados a través de Ayden.Supervisar que se cumplan los objetivos marcados por el Jefe de Recepción.Revisar las reservas a varios días vista para subsanar errores y asignar con antelación las reservas con peculiaridades.Estar al día de los eventos, grupos, llegadas, salidas e incidencias del día.- Título en Administración Hotelera, Turismo, Administración de Empresas o un campo relacionado.- Al menos 2-3 años de experiencia trabajando en la recepción de un hotel como supervisor o en un puesto similar en la industria hotelera.- Excelentes habilidades para interactuar con los huéspedes, atender sus necesidades y resolver problemas.- Capacidad para gestionar y resolver quejas de clientes de manera efectiva.- Habilidad para liderar y motivar al personal.- Capacidad para capacitar y desarrollar al equipo de recepción.- Habilidad para manejar situaciones de conflicto con calma y profesionalismo.- Actitud proactiva para anticipar y resolver problemas antes de que escalen
