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.The fashion industry is responsible for 5-10% of global greenhouse gas emissions (GHG). More and more companies are using Carbon Management Platforms to measure and create CO2 reduction plans. However, most of these solutions are generalist, so they are not tailored for a fashion brand, which requires detailed insights on the impacts of materials, manufacturing processes, or the "life cycle analysis" impact of its products.This is why we developed Carbonfact, the only Carbon Management Platform dedicated to the textile and fashion industry. Our platform automates life-cycle assessment at the product level and carbon accounting and reporting at the company level. Equipped with Carbonfact, fashion companies model out product-level change to build their company's broader environmental trajectory.We raised a total of $17 million from Alven, Headline, Y Combinator and angel investors. Now, hundreds of brands and fashion groups are using Carbonfact (e.G. New Balance, Carhartt, Allbirds, Adore Me, Armedangels, Fusalp, Allbirds, Happy Socks, etc.).Customer Successat Carbonfact As Customer Success Associate, you will report directly to Angie Wu (ex-Airbnb) and will play a crucial role in deploying Carbonfact customers.Your end goal will be the same as everyone in the company: making our customers delighted and helping them reduce their environmental impacts.Your responsibilities include:Drive the deployment of customer accounts from start to thrill Onboard customers with strong engagement from the kickoff meeting to the full implementation of data systemsCollaborate with the Data team to ensure a solid foundation at onboarding and streamline communication during the whole onboarding phaseManage each customer with clear project roadmaps to ensure Carbonfact helps them reach their goalsCollaborate with other teams (especially Data, Engineering, Science and Product) on internal processes and customer feedback Partner with product and engineering teams to improve automationPerform basic data analysisDrive data collection KPI with customersGrow customer loyalty & enrich Carbonfact product roadmap Identify and manage new stakeholders at companiesCreate a consistent feedback loop with customers to enrich the product roadmapWhat we're looking for People who canthrive in a B2B customer-facing role managing different stakeholders and internal teamsProject management & organizational skillsExcellent verbal and written communication skillsFluency in EnglishLocated in Barcelona, Basel, Amsterdam or ParisWork environment You can read more about our 5 principles here.You will work closely with Angie (Head of Customer Success) and Clémence (Customer Success Lead)We cover the usual modern amenities (MacBook, headset, ChatGPT subscription, etc.)We'll cover 100% of your health insurance at the best coverage levelWe organize work retreats 3 times a yearWe determine the compensation package (salary + equity) based on an internal grid which is fully transparent
