Customer Success Manager Bogotá D.C. · Híbrido
hace 2 días
As a Customer Success Manager at Instaleap, you will be thestrategic partner for our customers at every stage of the process.
You will be the key person for communicating our customer's needs to our product team and will be focused to teach our clients how to take advantage of all of Instaleap's features and how they can solve their business needs.You will be focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer's issues, and working as a consultant while using insights according to the client's operation and suggesting improvements to increase productivity and achieve our customer's growth.What would you do?Analyze the current digital stage where the client is and use the data insights to define a strategy to understand the final user's behavior and help our client improve their e-commerce transactions, understanding each store's operations while building a trusting relationship with Instaleap.Structuring business and growth plans for the client to get the most out of Instaleap achieving digital growth.Enhance and maximize the client's digital presence through mentoring and consultative support.Maintain constant communication with the client to identify needs and escalate them to the product team.Monitor Customer Success KPIs to generate action plans and offer solutions to our customers.Define strategies and identify customer growth opportunities in the early stagesStructuring an onboarding process for our clients.Maintain direct and continuous communication with senior stakeholders.Your experience has been shaped byAt least 5 years performing roles as a: consultant; project manager; Team Leader in operations or e-commerce; or similar experience in operations or e-commerce.At least 5 years as a Team Leader.Native Spanish.Fluent in English (B2-C1).Portuguese is nice to have(not mandatory).Experience in a fast-paced environment as a tech company or start-up.Experience in last-mile delivery companies will be highly valued.Your SuperPowersAbility to influence C-Level & stakeholders.Experience leading cross-functional teams and know how to get the best out of your team.You can plan, organize, prioritize and communicate with all the teams involved in the delivery of complex product features.You are data-driven with strong analytical skills.Learning driven person and shows interest in taking on new challenges that allow you to grow.Problem-solving & decision-making skills.Autonomy in a dynamic environment.Desire and ability to work on a technical developer product.Excellent communication skills, both written and oral.
You can tailor your message based on the audience.???
?What we bring to the tableHybrid Work:Work together as a team.Flexible hours:We trust your work and skills.?Additional days offto vacations.Half day offon your birthday.Access toEducational Budget.Workstation PaidBYOD or company-provided machine.
Different options to satisfy your palate.Health insurance:Get the attention and care that you deserve.
Available in some countries.#J-18808-Ljbffr
-
Customer Success Manager Bogotá D.C. · Híbrido
hace 1 semana
Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completo.As a Customer Success Manager at Instaleap, you will be the strategic partner for our customers at every stage of the process. You will be the key person for communicating our customer's needs to our product team and will be focused to teach our clients how to take advantage of all of Instaleap's features and how they can solve their business needs.You will...
-
Customer Success Manager Bogotá D.C. · Híbrido
hace 1 semana
Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoAs a Customer Success Manager at Instaleap, you will be the strategic partner for our customers at every stage of the process .You will be the key person for communicating our customer's needs to our product team and will be focused to teach our clients how to take advantage of all of Instaleap's features and how they can solve their business needs.You will...
-
Customer Success Manager Bogotá D.C. · Híbrido
hace 1 semana
Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoAs a Customer Success Manager at Instaleap, you will be the strategic partner for our customers at every stage of the process . You will be the key person for communicating our customer's needs to our product team and will be focused to teach our clients how to take advantage of all of Instaleap's features and how they can solve their business needs.You will...
-
Customer Success Manager
hace 1 día
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Accs - Ares Customer Care Solutions Gmbh. As a key member of our customer success team, you will be responsible for driving customer growth and retention through strategic account management, digital transformation, and e-commerce operations...
-
Customer Success Manager
hace 1 día
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Accs - Ares Customer Care Solutions Gmbh. As a key member of our customer success team, you will be responsible for driving customer growth and retention through strategic account management, digital transformation, and e-commerce operations...
-
Customer Success Manager
hace 1 semana
Barcelona, Barcelona, España ACCS - ARES Customer Care Solutions GmbH A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for driving business growth and ensuring customer satisfaction.Key ResponsibilitiesDevelop and execute strategic plans to drive business growth and customer...
-
Customer Success Manager
hace 6 días
Barcelona, Barcelona, España ACCS - ARES Customer Care Solutions GmbH A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for driving business growth and ensuring customer satisfaction.Key ResponsibilitiesDevelop and execute strategic plans to drive business growth and customer...
-
Customer Relations Support
hace 4 meses
Barcelona, España Iwantsales A tiempo completoDesde Iwantsales, seleccionamos un perfil de Customer Relations Support & Success Manager para una empresa líder en soluciones para sector hospitalario con sede en Barcelona.¿Qué harás? Reportando al manager del departamento y en colaboración con los products manager serás el/la responsable de liderar el equipo de soporte técnico y customer success...
-
Customer Relations Support
hace 2 meses
Barcelona, España Iwantsales A tiempo completoDesde Iwantsales, seleccionamos un perfil de Customer Relations Support & Success Manager para una empresa líder en soluciones para sector hospitalario con sede en Barcelona.¿Qué harás?Reportando al manager del departamento y en colaboración con los products manager serás el/la responsable de liderar el equipo de soporte técnico y customer success del...
-
Customer Relations Support
hace 3 semanas
Barcelona, España Iwantsales A tiempo completoDesde Iwantsales, seleccionamos un perfil de Customer Relations Support & Success Manager para una empresa líder en soluciones para el sector hospitalario con sede en Barcelona.¿Qué harás? Reportando al manager del departamento y en colaboración con los products manager, serás el/la responsable de liderar el equipo de soporte técnico y customer...
-
Customer Relations Support
hace 4 meses
Barcelona, España Iwantsales A tiempo completoDesde Iwantsales, seleccionamos un perfil de Customer Relations Support & Success Manager para una empresa líder en soluciones para sector hospitalario con sede en Barcelona. ¿Qué harás? Reportando al manager del departamento y en colaboración con los products manager serás el/la responsable de liderar el equipo de soporte técnico y customer success...
-
Customer Success Manager
hace 3 semanas
Barcelona, España Kantox A tiempo completoWe are looking for a Customer Success Manager who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process.You will ensure that our clients receive the highest value from us by supporting them at every stage of their lifecycle with...
-
Customer Success Manager
hace 3 días
Barcelona, Barcelona, España Eqs Group Ag A tiempo completoAbout Eqs Group AgEqs Group Ag is a leading international cloud software provider in the areas of corporate compliance and investor relations. Our company is committed to helping thousands of companies worldwide fulfill complex national and international disclosure obligations, minimize risks, and communicate transparently with stakeholders.Job DescriptionWe...
-
Customer Success Manager
hace 4 días
Barcelona, Barcelona, España Eqs Group Ag A tiempo completoAbout Eqs Group AgEqs Group Ag is a leading international cloud software provider in the areas of corporate compliance and investor relations. Our company is committed to helping thousands of companies worldwide fulfill complex national and international disclosure obligations, minimize risks, and communicate transparently with stakeholders.Job DescriptionWe...
-
Customer Success Manager
hace 3 semanas
Barcelona, España Kantox A tiempo completoWe are looking for a **Customer Success Manager **who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process. You will ensure that our clients receive the highest value from us by supporting them at every stage of their lifecycle with...
-
Customer Success Manager
hace 3 semanas
Barcelona, España Kantox A tiempo completoWe are looking for a Customer Success Manager who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process.You will ensure that our clients receive the highest value from us by supporting them at every stage of their lifecycle with...
-
Customer Success Manager
hace 2 días
Barcelona, Barcelona, España Mongodb A tiempo completoAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at MongoDB. As a key member of our Customer Success organization, you will be responsible for establishing and maintaining strong relationships with our customers, ensuring their success with our products and services.Key ResponsibilitiesBuild Strategic...
-
Customer Success Manager
hace 3 días
Barcelona, Barcelona, España Mongodb A tiempo completoAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at MongoDB. As a key member of our Customer Success organization, you will be responsible for establishing and maintaining strong relationships with our customers, ensuring their success with our products and services.Key ResponsibilitiesBuild Strategic...
-
Customer Success Manager
hace 3 semanas
Barcelona, España Kantox A tiempo completoWe are looking for a Customer Success Manager who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process.You will ensure that our clients receive the highest value from us by supporting them at every stage of their lifecycle with...
-
Customer Success Manager
hace 3 meses
Barcelona, España Expereo A tiempo completoExpereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet...
