Head Of Customer Service
hace 2 semanas
.Head of Customer Service - GelatoConnectAbout GelatoGelato's mission is to empower the rapidly growing creator economy with local production and delivery of any customized item to any consumer on the planet. Its curated marketplace lowers the barriers and resolves the 'last mile' for any creator or entrepreneur that would like to create and sell their products online.Job DescriptionGelato has built the world's largest and most global network for on-demand production of customized items e.G. t-shirts, wall art, mugs, books, hoodies, and cards. We support a new wave of e-commerce entrepreneurs to sell their creativity globally, with a more local and sustainable production.Job Overview and purpose of the role:The ideal Head of Customer Service is an experienced leader who is comfortable managing internal and outsourced teams, with a range of skills that include: critical thinking coupled with data-driven strategic planning, customer obsession, proactivity to implement new ways of working (e.G. AI-driven), and the ability to prioritize effectively. In the fast-paced environment, Gelato operates, the candidate must be able to quickly adapt, make decisions, and surface relevant and necessary questions to change and enhance customer experience, all while maintaining lean operational costs and high efficiency.Leadership: Lead, coordinate, oversee, and coach teams of +10 members and indirect outsourced partnersCustomer Obsession & Communication: Exceptional focus on customer satisfaction and clear communication with clients and different internal stakeholdersAdaptability: Thrive in a dynamic, fast-paced environment with constant changesOperational Efficiency: Drive improvements in customer experience while managing operational costsOut-of-the-box mentality: Eagerness to learn and implement new ways of working, leveraging new tools and advances (e.G
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Head Of Customer Service
hace 2 semanas
Madrid, España Softbank Investment Advisers A tiempo completo.Head of Customer Service - GelatoConnect About Gelato Gelato's mission is to empower the rapidly growing creator economy with local production and delivery of any customized item to any consumer on the planet. Its curated marketplace lowers the barriers and resolves the 'last mile' for any creator or entrepreneur that would like to create and sell their...
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Head of Customer Service Lead
hace 4 semanas
Madrid, Madrid, España Gelato A tiempo completoAbout GelatoGelato is a pioneering company that connects technology to the printing industry, making it more sustainable. As the Head of Customer Service, you will be at the forefront of this mission, driving customer satisfaction and operational efficiency. Our team is customer-obsessed, and we expect our leaders to share this passion.Key...
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Head Of Customer Service
hace 2 semanas
Madrid, España Softbank Investment Advisers A tiempo completoHead of Customer Service - GelatoConnectAbout GelatoGelato's mission is to empower the rapidly growing creator economy with local production and delivery of any customized item to any consumer on the planet.Its curated marketplace lowers the barriers and resolves the 'last mile' for any creator or entrepreneur that would like to create and sell their...
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Head Of Customer Service
hace 1 semana
Madrid, España Softbank Investment Advisers A tiempo completoHead of Customer Service - GelatoConnect About GelatoGelato's mission is to empower the rapidly growing creator economy with local production and delivery of any customized item to any consumer on the planet.Its curated marketplace lowers the barriers and resolves the 'last mile' for any creator or entrepreneur that would like to create and sell their...
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Head Of Customer Service
hace 2 semanas
Madrid, España Softbank Investment Advisers A tiempo completoHead of Customer Service - GelatoConnectAbout GelatoGelato's mission is to empower the rapidly growing creator economy with local production and delivery of any customized item to any consumer on the planet.Its curated marketplace lowers the barriers and resolves the 'last mile' for any creator or entrepreneur that would like to create and sell their...
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Head Of Customer Service
hace 2 semanas
Madrid, España Softbank Investment Advisers A tiempo completoHead of Customer Service - GelatoConnectAbout GelatoGelato's mission is to empower the rapidly growing creator economy with local production and delivery of any customized item to any consumer on the planet. Its curated marketplace lowers the barriers and resolves the 'last mile' for any creator or entrepreneur that would like to create and sell their...
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Head Of Customer Service
hace 2 semanas
Madrid, España Softbank Investment Advisers A tiempo completoHead of Customer Service - GelatoConnect About Gelato Gelato's mission is to empower the rapidly growing creator economy with local production and delivery of any customized item to any consumer on the planet.Its curated marketplace lowers the barriers and resolves the 'last mile' for any creator or entrepreneur that would like to create and sell their...
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Head Of Customer Service
hace 2 semanas
Madrid, España Softbank Investment Advisers A tiempo completoHead of Customer Service - GelatoConnectAbout GelatoGelato's mission is to empower the rapidly growing creator economy with local production and delivery of any customized item to any consumer on the planet. Its curated marketplace lowers the barriers and resolves the 'last mile' for any creator or entrepreneur that would like to create and sell their...
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Head of Customer Service
hace 2 semanas
Madrid, España Softbank Investment advisers A tiempo completoHead of Customer Service - GelatoConnectAbout GelatoGelato’s mission is to empower the rapidly growing creator economy with local production and delivery of any customized item to any consumer on the planet. Its curated marketplace lowers the barriers and resolves the 'last mile' for any creator or entrepreneur that would like to create and sell their...
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Head of Customer Service
hace 2 semanas
Madrid, España Softbank Investment advisers A tiempo completoHead of Customer Service - GelatoConnect About Gelato Gelato’s mission is to empower the rapidly growing creator economy with local production and delivery of any customized item to any consumer on the planet. Its curated marketplace lowers the barriers and resolves the 'last mile' for any creator or entrepreneur that would like to create and sell their...
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Head Of Customer Service
hace 1 semana
Madrid, España Gelato A tiempo completoAbout GelatoGelato has built the world's largest and most global network for on-demand production of customized items e.g. t-shirts, wall art, mugs, books, hoodies, and cards. We support a new wave of e-commerce entrepreneurs to sell their creativity globally, with a more local and sustainable production. With local production and exact matching of supply...
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Head of Customer Service
hace 2 meses
Madrid, España Gelato A tiempo completoAbout GelatoGelato has built the world's largest and most global network for on-demand production of customized items e.g. t-shirts, wall art, mugs, books, hoodies, and cards. We support a new wave of e-commerce entrepreneurs to sell their creativity globally, with a more local and sustainable production. With local production and exact matching of supply...
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Head Of Customer Service
hace 4 semanas
Madrid, España Gelato A tiempo completoAbout GelatoGelato has built the world's largest and most global network for on-demand production of customized items e.g.t-shirts, wall art, mugs, books, hoodies, and cards.We support a new wave of e-commerce entrepreneurs to sell their creativity globally, with a more local and sustainable production.With local production and exact matching of supply and...
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Head of Customer Service
hace 3 meses
Madrid, España Gelato A tiempo completo**About Gelato** Gelato has built the world's largest and most global network for on-demand production of customized items e.g. t-shirts, wall art, mugs, books, hoodies, and cards. We support a new wave of e-commerce entrepreneurs to sell their creativity globally, with a more local and sustainable production. With local production and exact matching of...
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Head of Customer Value Delivery and Service Excellence
hace 2 semanas
Madrid, Madrid, España Mercell A tiempo completoJob SummaryThe Head of Customer Value Delivery will lead a team of Service Delivery Specialists across four countries, ensuring the successful implementation and integration of our SaaS solutions. This role focuses on driving process improvements, optimizing resource allocation, and ensuring financial control.
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Athens Customer Service Representative
hace 1 semana
Madrid, Madrid, España Head Hunt International A tiempo completoLeverage your exceptional communication skills and passion for delivering top-notch customer experiences in a dynamic and supportive team environment at Head Hunt International in Athens, Greece. Key Responsibilities:In this exciting role as an Athens Customer Service Representative, you will be the face of our company, providing unparalleled support to...
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Head of Customer Service Team
hace 2 semanas
Madrid, Madrid, España Cigna A tiempo completoCigna Healthcare is expanding its Customer Service department and seeks a highly skilled Operations Lead to join our team in Madrid. In this role, you will be responsible for managing operational KPIs, leading projects aiming at reducing OPEX or increasing quality of service, and fostering employee engagement and retention.The ideal candidate will have at...
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Head of Customer Experience Manager
hace 3 semanas
Madrid, Madrid, España Mercell A tiempo completoJob DescriptionAt Mercell, we're revolutionizing public procurement to make it accessible and effortless for everyone involved. Our mission is to create a seamless collaboration environment between public buyers and visionary suppliers, making great deals easier and shaping the future.We're looking for a talented Head of Customer Experience Manager to lead...
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Head of Customer Value Delivery
hace 1 mes
Madrid, Madrid, España Mercell A tiempo completoJob SummaryAt Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. As the Head of Customer Value Delivery, you will lead a team of Service Delivery Specialists across four countries, ensuring the successful implementation and integration of our SaaS solutions. This role focuses on driving...
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Head Of Customer Value Delivery
hace 1 mes
Madrid, España Mercell A tiempo completo.Working at Mercell At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved.Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future.That's what we're all about.With a dynamic culture built on continuous growth,...