Head Of Customer Value Delivery

hace 2 meses

Madrid, España Mercell A tiempo completo

.Working at Mercell At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved.Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future.That's what we're all about.With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive.You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.Your Mission The Head of Customer Value Delivery will lead a team of Service Delivery Specialists across four countries, ensuring the successful implementation and integration of our Saa S solutions.This role focuses on driving process improvements, optimizing resource allocation, and ensuring financial control.The mission is to streamline service delivery, enhance project management methodologies, and transition customers toward more self-service models while maintaining high standards of quality and customer satisfaction.The leader will play a key role in aligning team performance with financial objectives, fostering continuous improvement, and collaborating across departments to meet strategic goals.We see the following qualities as important to thrive and evolve in this role: Strong leadership Collaborative and positive mindset and approach Structured and precise Enthusiastic and convincing Core Responsibilities Team Leadership & Performance Management : Lead and develop a team of Service Delivery Specialists across four countries, ensuring high-quality service delivery and a customer-centric approach.Financial Control & Reporting : Manage project budgets, ensure financial alignment with company goals, and provide detailed reporting on financial performance and resource utilization.Pipeline & Resource Management : Oversee project pipelines, allocate resources efficiently, and use data-driven insights for capacity planning and staffing adjustments.Project Management & Methodology Improvement : Continuously enhance project management processes, implement best practices, and ensure consistent, efficient delivery.Quality Control & Continuous Improvement : Establish quality control measures, review outcomes regularly, and drive initiatives to improve both customer satisfaction and team performance.Required Qualifications Experience in leading teams Experience in IT implementations, services, project management and other one off activities Fluent in English and at least one of these additional languages: Norwegian, Swedish, Danish and/or Dutch

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