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.Are you looking for an exciting opportunity in a company at the forefront of manufacturing and innovation and committed to sustainability? Join us About us DS Smith is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and papermaking operations. We play a central role in the value chain across sectors including e-commerce, fast moving consumer goods and industrials. Through our purpose of 'Redefining Packaging for a Changing World' and our Now and Next sustainability strategy, we are committed to leading the transition to the circular economy, while delivering more circular solutions for our customers and wider society – replacing problem plastics, taking carbon out of supply chains and providing innovative recycling solutions. About the role Reporting to the Head of Customer Engagement South, the Customer Engagement Specialist will have responsibility to support the local market of DS Smith Packaging organization in the continuous improvement of the relationships with our customers, by creating positive experiences which can underpin long-lasting partnerships through our Model to Serve. A core part of the role will be the bridge between Sales, Marketing and Design/innovation departments, bringing together the best expertise and knowledge from across the business to deliver superior Customer Engagement. Your remit will include but not limited to: Develop and lead a local program of End-to-End Customer Engagement that can reach across the local market, supporting all clusters and business units, in line with Model to Serve, and which caters to specific local sales needs. Handle a wide range of workshops (1:1), physically, virtually and hybrid. Help organizing and running larger workshops (1:Many) webinars and multi-customer events, including the annual customer event. Own the localization of and be seen as the local market expert in trends & insights. From mega trends, packaging trends and insights within our prioritized categories and also in retail to e-comm and sustainability. Manage, maintain, and update the physical space of Madrid's Customer Innovation HUB so that it remains dynamic, refreshed, and updated, including identification of new themes, content, creative ideas and technologies. Build content and compelling storytelling presentations based on relevant trends, insight, and best practice, and deliver them in a way that is informative, engaging and relevant to our customers' world. Support the SMI team on wider End-to-End Customer projects such as; tender submissions, innovation and design storytelling, customer meetings etc. Build strong relationships with sales leaders, sales teams and design & innovation teams across the region and the entire SMI organization, with dotted line reporting and accountability to Sales leadership
